Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My HP Photosmart 6510 won't print black ink

Tried to add a response to the existing link for this issue, but couldn't find a way to do that. Maybe I'm just blind. Nonetheless, here are my answers to the information that has been requested:
1. Which model HP printer you have. = 6510
2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them. No, they didn't work.
3. What country you reside in. = USA
4. Whether the printer is in or out of warranty. = Yes, it is.
Seems like this is a fairly significant issue in the market. I hope a countermeasure is being developed.
Thanks for your help.

Hello CoachTC,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart B210a will not print black ink on plain paper... only on photo paper.

Hi, I have an HP Photosmart B210a that wont print black ink. I have used a whole set of ink cartridges by cleaning the print heads, allignment etc. I just installed ALL NEW cartridges and the sae thing is ocurring. I have replaced plenty of cartridges and am experienced. Just all of a sudden one day the printer stopped printing black ink on plain paper documents like with MS Word, excel and PDF, etc. It's not set to greyscale either, actually it wont even print grey! However, if I go to a photo with plenty of black in it, it will print it JUST FINE!!! I'm at my wits end! I have followed EVERY head cleaning advice in the forums but it will not print black in except on photos... Please help!!!!

The document here may help, although you have likley already done most of the steps. Be sure to check the vents. If the above does not resolve black not printing on your Photosmart b210a the post here may help.
The black cartridge uses pigmented ink which is not compatible with photo paper. Although the printer appears to be printing black properly on photo paper it is actually using color mixed together to produce black in this case.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart premium 3-all-in-one printer won't print black ink

My hp photosmart 3-all-in-one C310 series does not print black ink on the page. The cartridge is new, and all of the ink cartridges are full. The printer is 3 years old, just one month out of warranty. I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site. I have followed all the directions, twice, and still no black print. Please help, I do not want to buy a new printer!
This question was solved.
View Solution.

Under Tools, I only see "Clean cartridges" not "Clean printhead."
When I selected "Clean cartridges" twice, the black ink printed! Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows. However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam. After I downloaded the newer drivers, that problem was fixed. But, since I am getting this message re incompatibility, do I have to download again? It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
Thank you again!

PhotoSmart Premium fax C309 won't print black ink

Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

Hi there blackcat61,
This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Won't print black ink

HP5510 All In One. Printer started printing in very light blueish gray ink. Changed the black cartridge (NEW HP ISSUED not refurbished) and it still didn't work. Cleaned printeheads, aligned printer, unplugged printer and still didn't work. I then ran out of yellow ink so I replaced it and it still wouldn't print black. Then I ran out of blue ink working on all these issues and replaced blue cartridge now it won;t print at all. I have repeated all the above steps. Now my magenta ink is low.
When this problem started all the colored cartridges were close to full. The ink has been depleted with repeatedly following the directions to correct the black ink issue.
I have put the printer in greyscale, black ink only and still the issue is unresolved. The printer is not in warranty.

Hi @turtleinthesand,
Thank you for visiting the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer won't print black ink; have already replaced printhead 1 month ago

My Office Jet 6500 e709n stopped printing black ink first part of December. I followed all the instructions on the HP site and cleaned printhead several times, replaced ink with new cartridges and ended up replacing the printhead and purchased from HP with a return of my old printhead. I installed easily and printer worked. Now one month later, the black ink does not print again. I have cleaned printhead several times, replaced ink cartridges and checked vents. Any other solutions? Is it time to buy a new one? I'm a little frustrated that the HP printhead I purchased only one month ago appears to need replacement so soon.

Hi @StMelG,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e709n will not print in black. I am sorry for the frustration, but I am happy to help!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On....
If you have been through this guide already, and the issue is not resolved. Then I would recommend this post, Re: black ink not working, by @Bob_Headrick.
If neither options fix the issue, please call our phone support at 800-474-6836 for your upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information is helpful!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Re: HP Photosmart 6510 unable to print black ink/copy

I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.

moly50 wrote:
I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
@moly50
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart 6510, Won't print Black...

I read through the myriad of posts about this same problem. I've tried all of your proposed solutions and my printer still will not print black.
All of the cartridges are new, properly installed, vent cleaned, tape removed, head cleaned...
What say you HP

Hi @91Duck and welcome to the HP Forums!
I understand that your Photosmart 6510 is not printing black, despite your best efforts. I'm sorry to hear that, but will certainly do my best to help out
Since you've already covered the steps in the document I normally suggest, could you please let me know what country you're in? Thanks so much!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Photosmart 6510 will not print black ink

I am 6 months past my warranty and suddenly the printer stopped printing in black ink. Up to this point, I was very satisfied with the printer. I have tried all of the instructions from the support manual, but to no avail. This appears to be a common issue on the discussion board. Very frustrating.... Please let me know how to fix it.  It would be nice if one of the HP reps, who have responded to all of these postings, would post the fix for this instead of having a private chat with the individual.

Hi folks, 'm sure this has been a frustrating experience for you. I'd like to help. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... If you complete, or have already completed all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours
Based on the comments, it looks like this will help  King_Zog wrote:
I tried most of the suggestions in this thread, but stopped short of disassembling the print head. Nothing worked until I saw the video referenced in Sunshyn2005's message. That did work, but not on my first try. For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. That did the trick. So, thank you Sunshyn2005, for pointing me to the solution.   - Source Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HP Photosmart 6510 isn't printing black ink either.. what is the way to fix this?

I have a HP Photosmart 6510 and have now purchased three new HP approved 564xl Black Ink cartridges, and they won't print,, the colors print fine... I don't recall when I bought this specifically, but it has to be within the last 2-3 years... I am very hopeful someone has solved this, as I see way too many people with the same issue
Please Help!

@2jjunior
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello.
I work for HP

All in one printer won't print black ink - colour only

My all in one printer won't print in black right now - colour only - even though the black ink is new. It will print a couple of black ink pages and then reverts to colour. If I give it a rest it will print a couple more black pages and then again, in colour - I think something needs cleaning but I don't know what - any help is much appreciated! Val

Please read this post then provide some details. What printer model? What operating system? Is the black cartridge an original HP or a third party or refill/renamufactured cartridge? (The symptom is typical of a poorly refilled cartrdige....)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 5200 won't print black ink

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