Photosmart 5510 double printing

Using Mac osx Yosemite, Word 2011. Had same problem under Mavericks.
When printing only one side, I get 2 copies. How to avoid this? It has not always been so, when new it was ok. Maybe printer updated sw issue?
I remember that my wifes C5100 had the same issue some years back, and that was addressed and resolved by a HP fix. I have the same problem now with my PS 5510 but could not find any HP fix.

Hi renedk,
Welcome to the HP Forums.
I see that you are having some issue with the printer printing double prints.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to resolve the issue by Doing a Reset on the Printing system and then reinstalling the software and drivers.
I also suggest doing a Repair disk permissions.
Here is the link for the HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers.
If you have any other questions, please feel free to write me back at any time.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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  • Re: HP Photosmart 5510 wont print black ink, possible internal ink leakage

    Hi Ciara,
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    Hi ftx,
    ftx wrote:
    Hi Ciara,
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    You did not go unheard, I see you are unable to print black from your Photosmart 5510. If this is still unresolved, I'd like to help.
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    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    Please also include your country/region in your next post. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Is eFax supported on a HP Photosmart 5510 series printer?

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    Say thanks by clicking the Kudos thumb up in the post.
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  • HP Photosmart 5510 no printing black

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart 5510. Printing problems!

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    Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text.  While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,   

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    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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    Hello wil46,
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Print Quality HP Photosmart 5510

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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Does anyone know if I can print to hp photosmart 5510 from my 1st generation ipad if I can't download the drivers for the printer?

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  • HP Photosmart 5510 will not print in black ink

    Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
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    Hi MamaChickadee,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
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    I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 5510 will not print in black

    My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

    Hi @brc_in_austin 
    I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    IMPORTANT:   Please also include your country/region in your next post. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

    I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
    It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
    I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
    and I tried a "Hard Reset" as suggested here (again did not resolve the problem) :  http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
    After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter. 

    Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. 
    The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
    I hope you and HP can still be friends( friendly humor).
    Thanks for your time. 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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