Photosmart 5510 MacBook Pro with OS 10.9 doesn't see the printer on network
Keeps giving error message that the printer is offline....in the setup process it says set up successful but unable to locate to printer on the network....i didn't change anything, unless there was an automatic update done somewhere/sometime recently....it was working fine. The self test on the printer for wireless passed everything! iMac and iPad see it & print to it!!
please help me!!
oh, yes, it shows up in the printer device list twice: once as HP 5510 series when connected by USB and once as 77A267 with everything unknown but state IP connection....this is the one that says offline and unable to locate on the network.
I have tried all the steps listed in the forum proposals to no avail.
This question was solved.
View Solution.
Hi msdok,
I understand the printer is appearing offline although you can print from the iPad and iMac. I see from your message that you have already done some troubleshooting, but I am not sure what you have tried. I recommend using the steps below if you have not already.
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
If this does not resolve the issue, please take a look at the following document, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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System Spec:
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Crash Log(I didn't keep a record of the first crash):
Interval Since Last Panic Report: 4786 sec
Panics Since Last Report: 1
Anonymous UUID: 37D7521F-4ED9-438F-BBF5-0975E853E597
Tue Jul 17 02:53:11 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824259b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000088, CR3: 0x000000011a4e8062, CR4: 0x00000000001606e0
RAX: 0xffffff7f82425a84, RBX: 0x0000000000000000, RCX: 0x0000000000000080, RDX: 0x0000000000179af4
RSP: 0xffffff81d3c73790, RBP: 0xffffff81d3c737a0, RSI: 0xffffff80244a2600, RDI: 0xffffff8029961000
R8: 0xffffff81d3c7393c, R9: 0x0000000000000000, R10: 0xffffff7f82426e6c, R11: 0xffffff80239c75e8
R12: 0x0000000000000073, R13: 0x0000000000000001, R14: 0xffffff8029961000, R15: 0xffffff802ac2d200
RFL: 0x0000000000010286, RIP: 0xffffff7f824259b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000088, Error code: 0x0000000000000002, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81d3c73440 : 0xffffff8000220792
0xffffff81d3c734c0 : 0xffffff80002c4794
0xffffff81d3c73670 : 0xffffff80002da55d
0xffffff81d3c73690 : 0xffffff7f824259b1
0xffffff81d3c737a0 : 0xffffff7f8245c0c3
0xffffff81d3c737d0 : 0xffffff7f82457b0b
0xffffff81d3c73800 : 0xffffff7f82459553
0xffffff81d3c73970 : 0xffffff7f82426730
0xffffff81d3c739a0 : 0xffffff7f82456fb5
0xffffff81d3c739c0 : 0xffffff7f82429e96
0xffffff81d3c73b00 : 0xffffff7f82426ed4
0xffffff81d3c73b60 : 0xffffff800065593e
0xffffff81d3c73b80 : 0xffffff800065621a
0xffffff81d3c73be0 : 0xffffff80006569bb
0xffffff81d3c73d20 : 0xffffff80002a3f08
0xffffff81d3c73e20 : 0xffffff8000223096
0xffffff81d3c73e50 : 0xffffff80002148a9
0xffffff81d3c73eb0 : 0xffffff800021bbd8
0xffffff81d3c73f10 : 0xffffff80002af140
0xffffff81d3c73fb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8241d000->0xffffff7f82483fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80869000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808cd000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80894000
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com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.nvidia.nvGK100hal 7.2.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.2.8
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
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Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
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USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x14200000 / 1
Crash 2:
Interval Since Last Panic Report: 5515 sec
Panics Since Last Report: 2
Anonymous UUID: 37D7521F-4ED9-438F-BBF5-0975E853E597
Tue Jul 17 03:06:09 2012
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000533ee8, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000104b1100e, CR3: 0x0000000041ab5041, CR4: 0x00000000001606e0
RAX: 0x00ffffff802d572e, RBX: 0xffffff8000847380, RCX: 0x0000000001510000, RDX: 0xffffff8024dcf438
RSP: 0xffffff81d461be10, RBP: 0xffffff81d461be10, RSI: 0xffffff802701e990, RDI: 0xffffff802340d871
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000109607bc8, R11: 0xffffff80002dad60
R12: 0xffffff802701e990, R13: 0x0000000000000100, R14: 0xffffff81d461bed8, R15: 0xffffff8025c3bcc0
RFL: 0x0000000000010282, RIP: 0xffffff8000533ee8, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000104b1100e, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81d461bac0 : 0xffffff8000220792
0xffffff81d461bb40 : 0xffffff80002c4794
0xffffff81d461bcf0 : 0xffffff80002da55d
0xffffff81d461bd10 : 0xffffff8000533ee8
0xffffff81d461be10 : 0xffffff800053bbf8
0xffffff81d461be80 : 0xffffff8000562ddf
0xffffff81d461bf50 : 0xffffff80005cdecb
0xffffff81d461bfb0 : 0xffffff80002daea3
BSD process name corresponding to current thread: VirtualBoxVM
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 762734225424
last loaded kext at 268592098055: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 219648485512: com.apple.iokit.IOEthernetAVBController 1.0.1b1 (addr 0xffffff7f81929000, size 20480)
loaded kexts:
com.initex.proxifier.macosx.kext 2.0.0b4
org.virtualbox.kext.VBoxNetAdp 4.1.18
org.virtualbox.kext.VBoxNetFlt 4.1.18
org.virtualbox.kext.VBoxUSB 4.1.18
org.virtualbox.kext.VBoxDrv 4.1.18
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 7.2.8
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleMuxControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGK100hal 7.2.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.2.8
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f28
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x14200000 / 1I see a mention of Google Chrome and VirtualBox in your log. Stop using those and see if the situation changes? From what we know so far, the problem is a software one (Apple's fault), not a hardware problem. Mountain Lion is supposed to fix the issue, which should be out in about a week. So you could wait til then, upgrade to ML, and see if its still crashing or not.
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Please help!
You are seeing someone else's shared iTunes Library.
Is there a way I can download this music?
No, not without enabling Home Sharing, which would require using the same Apple ID and the other account holder's consent. -
I can see and download the driver from the net but it does not help the Airport Express. What can I do?
Thanks for your answer.
actually, my ipod will not let me activate it with apple id, this happened when the new iOS acutalizó understand that has more security, but do not know what to do. -
I'd like to digitize audio from a minidisc player into my 15-inch (late 2013) Macbook Pro with retina display, but can't see a way to change the internal mic input. I understand that previous MacBooks allowed the headphone jack to double as a mic input, but mine doesn't seem capable of switching. I've tried using a mini to mini cable, with no luck, and also tried using a headset splitter adapter (3.5 mm 4-pin to 2x3-pin 3.5 mm headset splitter adapter from Amazon) because I read that that would allow me to plug in headphones and input audio. But in both cases, the only "input" available in my sound preferences is the built-in internal microphone. Am I missing something? Is there a way to digitize audio through the headphone jack?
Not likely. headphone jacks are usually output only devices unless specifically stated to support input, and even then, it may not be audio input that they support, but merely control input for volume and such.
You can get a USB audio input instead. i.e:
http://www.amazon.com/Griffin-Technology-iMic-Audio-Device/dp/B000BVV2IC
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