Photosmart 5510 MacBook Pro with OS 10.9 doesn't see the printer on network

Keeps giving error message that the printer is offline....in the setup process it says set up successful but unable to locate to printer on the network....i didn't change anything, unless there was an automatic update done somewhere/sometime recently....it was working fine.  The self test on the printer for wireless passed everything!  iMac and iPad see it & print to it!!
please help me!!
oh, yes, it shows up in the printer device list twice:  once as HP 5510 series when connected by USB and once as 77A267 with everything unknown but state IP connection....this is the one that says offline and unable to locate on the network.
I have tried all the steps listed in the forum proposals to no avail.
This question was solved.
View Solution.

Hi msdok,
I understand the printer is appearing offline although you can print from the iPad and iMac. I see from your message that you have already done some troubleshooting, but I am not sure what you have tried. I recommend using the steps below if you have not already.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner                                                       
Select the printer you are adding and next to 'Use' you can the printer driver 
If this does not resolve the issue, please take a look at the following document, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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    Panics Since Last Report:          2
    Anonymous UUID:                    37D7521F-4ED9-438F-BBF5-0975E853E597
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    0xffffff81d461bd10 : 0xffffff8000533ee8
    0xffffff81d461be10 : 0xffffff800053bbf8
    0xffffff81d461be80 : 0xffffff8000562ddf
    0xffffff81d461bf50 : 0xffffff80005cdecb
    0xffffff81d461bfb0 : 0xffffff80002daea3
    BSD process name corresponding to current thread: VirtualBoxVM
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 762734225424
    last loaded kext at 268592098055: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
    last unloaded kext at 219648485512: com.apple.iokit.IOEthernetAVBController          1.0.1b1 (addr 0xffffff7f81929000, size 20480)
    loaded kexts:
    com.initex.proxifier.macosx.kext          2.0.0b4
    org.virtualbox.kext.VBoxNetAdp          4.1.18
    org.virtualbox.kext.VBoxNetFlt          4.1.18
    org.virtualbox.kext.VBoxUSB          4.1.18
    org.virtualbox.kext.VBoxDrv          4.1.18
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.ApplePlatformEnabler          2.0.5d3
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          7.2.8
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
    com.apple.driver.AirPort.Brcm4331          560.7.21
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.driver.AppleUSBHub          5.0.7
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.AppleProfileTimestampAction          85.2
    com.apple.driver.AppleProfileThreadInfoAction          85.2
    com.apple.driver.AppleProfileRegisterStateAction          85.2
    com.apple.driver.AppleProfileReadCounterAction          85.2
    com.apple.driver.AppleProfileKEventAction          85.2
    com.apple.driver.AppleProfileCallstackAction          85.2
    com.apple.iokit.AppleProfileFamily          85.2
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.1.32
    com.apple.driver.X86PlatformPlugin          5.1.1d6
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
    com.apple.iokit.IOBluetoothFamily          4.0.7f2
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.0.7
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.0.7
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f28
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM512E, 500.28 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x14200000 / 1

    I see a mention of Google Chrome and VirtualBox in your log. Stop using those and see if the situation changes? From what we know so far, the problem is a software one (Apple's fault), not a hardware problem. Mountain Lion is supposed to fix the issue, which should be out in about a week. So you could wait til then, upgrade to ML, and see if its still crashing or not.

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    I'd like to digitize audio from a minidisc player into my 15-inch (late 2013) Macbook Pro with retina display, but can't see a way to change the internal mic input.  I understand that previous MacBooks allowed the headphone jack to double as a mic input, but mine doesn't seem capable of switching.  I've tried using a mini to mini cable, with no luck, and also tried using a headset splitter adapter (3.5 mm 4-pin to 2x3-pin 3.5 mm headset splitter adapter from Amazon) because I read that that would allow me to plug in headphones and input audio.  But in both cases, the only "input" available in my sound preferences is the built-in internal microphone.  Am I missing something?  Is there a way to digitize audio through the headphone jack? 

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