Photosmart 5510 - part of touch screen dead

One year and two weeks after I bought it (that two weeks out of warranty!) the lower right quarter of the touch screen on my Photosmart 5510 does not respond to touch. Thus anything that requires use of the screen such as copy and scan cannot be done (two weeks out of warranty!). The printer is little used. Everything else works fine (eg WiFi printing). Is there a potential solution or is this the result of poor quality (anyone else have this problem?)
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Hi,
This appears to be a very common fault.
I hope HP QA are aware of this.
A firmware patch moving the position of the [OK] button would make this printer usable for another few years.
Could HP Firmware engineers please use a variable position of the button, to prevent overuse of the cheap pushscreen?
Basically if the buttons could appear in Top Left, Top Right, Mid Left, Mid Right, Bottom Left, Bottom Right with text being in a readable position then the printers would last longer and more brand loyalty would be achieved.
I'm think carefully about which brand of printer I purchase next.

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Hi and welcome to Discussions. This is a user to user forum and as such the only advice I can give is to take it back to where you bought it. Since this is not a defect inherent in the iPhone's manufacture I doubt a cost free replacement will be that simple. But all anyone here can do is speculate. You need to bring it back for a determination.

'Dead Strip' Part of Touch SCreen is Unresponsive

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Bottom part of touch screen on 2nd gen isn't responsive

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Ipod touch Screen Dead Spots? (*Video Included)

I have a 16 Gig 1G ipod touch .. my problem is that my touch screen has glitchy/ dead spots my whole top row of the keyboard will not work to my touch anymore unless i stit there and tap the letter P or any top letter for 1 min. i can not reorganize my bottom row or feature row on the wiggle feature . everything else works fine but also some times when i scroll the scroll is a little glitchy and might select something i did not choose. NOTE: i have restored my ipod and upgraded to 3.0.. still the problem exist. i noticed after i pluged my ipod into a sound dock stero the day after. VIDEO
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Message was edited by: Symonds2309

trust me i reste it multiple time.. and finally restored it a couple weeks ago but nothing my whole top line of my keyboard is dead and wont type..

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I have had my I phone since it first came out.
Now a year and a week after I got it. My lower1/4" of the touch screen dose not responde to touch making the phone useless.
It kind of ***** because I treated this thing like baby the whole time I had it.
The phone is in perfect not one single mark on it never been dropped or wet.. I took it to get check out and all they did was run a restore.. that didn't help.
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You have really take a diplomatic approach. Apple has some longitude in certain areas.
Try to go into an Apple store and tell them that this issue had started to appear and you didn't pay close attention to it, and now that you are 1 week out of warranty it appears to be a defect. Face to Face interaction at the store is the best place to start.
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It never hurts to mention how satisfied you are with Apple products and a loyal customer. Don't lie or go over the top. Be truthful, polite and factual. Ask to have your device repaired or replaced, but don't ask for a new 3G unit as they will then think you are trying to scam them.
You want to make a good case for yourself, and acting in good faith, try to show them that this is something that they should cover under warranty. If you can show lots of others had the same issue, then they will most likely cover this for you.
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5. At the end, the printer should be on the wifi network. At this point, uninstall and reinstall the printer on the other computers if they have not picked up the printer automatically.
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Iphone touch screen dead area...

I bought an iphone a while ago and after some use it seems like an entire line on my phone will not work. On the main screen, if you have 4 rows of icons, between the 2nd and 3rd line that entire line is dead. I cannot use the quick ipod controls to skip songs or even pause. It has become quite an annoyance. Anything I can do to fix or have replaced? I completely enjoy the iphone otherwise...
Thank you for time,
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Hey Loki1002,
Try removing any screen protectors or cases from the iPhone.
Try the tips in this article:
http://docs.info.apple.com/article.html?artnum=305689#faq5
If the touchscreen is still not responding, the iPhone may need repair.
You can make a reservation to see a Mac Genius at a local Apple Store here:
http://www.apple.com/retail/
You can also call:
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
http://www.apple.com/support/contact/
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The standard Apple warranty is for one year. You could have extended the warranty to two years total if you bought AppleCare. If not within warranty Apply will probably repair it for some cost. If out of warranty a third-party repair place would probably be less expensive. Here is one:
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Hello All,
Having a problem with the touch screen. It works just fine, except that the lower left corner isn't reacting to touch. When in the desktop screen, the left half of the task bar will not react to touch. the right half is fine along with the area right above it.
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Hi
- Have you tried doing the touchscreen test from F2- UEFI
Testing for Hardware Failures (Windows 8)
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Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
I am an HP employee

Touch Screen is Dead

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I was told the best solution is to turn my phone on and off until the screen was usable. Come on, is this tech support?
I visited this website and it gave me steps to follow to reset the phone, claiming the touch screen prolems were caused most likely by a 3rd party app.
OK, so I reset the phone to the factory default.
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I hesitate to visit the store just to be told I need a new phone. I have not met anybody who hasn't heard the same solution, turn it on and off, if that doesn't work buy a new phone.

Brosiek, thank you for your post and explaining what you did to attempt to resolve the issue. There aren't any settings in the phone that could cause parts of the touchscreen to stop working, so that is why there wasn't much troubleshooting. It does sound like the phone needs to be replaced. The warranty is covered for one year unless you have an extended warranty. Insurance is for when the phone is damaged, lost, or stolen. Also, you mentioned purchasing the same type of phone with an upgrade. When eligible for an upgrade, you can choose any phone that we have available, but the pricing will vary. Upgrading would be the best option at this point unless you have an extended warranty.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Is there another way to close apps other than deleting them from the multitask bar.....I have a small crack in the bottom of my screen and that part of the screen does not recognize the touch. :(

Is there another way to close apps other than deleting them from the multitask bar.....I have a small crack in the bottom of my screen and that part of the screen does not recognize the touch.

There's generally no reason to be closing them that way at all. The apps you see in the recents bar are just that, apps that you used recently. Most of them are doing absolutely nothing. The only apps that are really doing anything in the background are ones that play music and ones that are using location services. Just leave them be.
Best of luck.

My iPod touch 4th generation's screen is part white but,my iPod still works but I can see only part of the screen.Does this mean part of my screen is broken? Or is there a way to easily fix this? If so please tell me how to fix it.

I need help on knowing how to fix my iPod touch's screen.

Apple will exchange your iPod for a refurbished one for &199 for 64 GB 4G and $99 for the other 4Gs.. They do not fix yours.
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iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I am have problems with the ipad mini, it is a little crazy. It controls by itself, opens and closes application zooms in and out, end my facetime calls, Also Un certain part of the screen is no longer responsive to the touch.

I am have problems with the ipad mini, it is a little crazy. It controls by itself, opens and closes application zooms in and out, end my facetime calls, Also Un certain part of the screen is no longer responsive to the touch, it Should be having so much problems. Thanks for your help.
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Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

HP Photosmart 7510 touch screen, power light and wifi lights won't turn on

I bought my HP Photosmart 7510 over a year ago, just past warranty. I've printed less than 50 pages total at home and only 3 photos. Just as of two days ago, the touch screen decided not to work anymore, and the lights that usually come on next to the power button and wifi icon won't come on either. However, when I turn it on, the same tones sound out and the scanner and ink jets move around in their usual set-up. I've troubleshooted with trying several different ways of restarting it, but to no avail.
HP tech support phone line was a joke, I got told by the first representative (before telling him which product I had or even offering to troubleshoot) that he was going to send a repairman to my house for $149. Over the price of my printer. So I tried calling back and spoke with a young woman who, when I asked if she would help me troubleshoot my printer, said "you can't troubleshoot that, only software". Then insisted that I pay $130 for a new printer. When I asked to be transferred to her supervisor, I was yelled at, told to again buy a new HP printer, and pushed off the phone.
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Hello cbroomhead,
I am sorry to hear about your Photosmart 7510's touch screen showing blank and not working. I understand you can still hear the printer warming up when you power it on. I would like to post you a troubleshooting guide below to try in hopes to correct the issue.
If you have tried all of the steps and the screen is still blank, you can also try another power cable if you have one.
Blank Control Panel Display
If you are able to have the screen come back on, also check for a Firmware Update.
I hope this helps!
Regards,
R a i n b o w 7000I work on behalf of HP
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Photosmart 5510 - part of touch screen dead

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