Photosmart 5515 printer model

The right hand side of my photosmart 5515 printer touchscreen is not responding/working at all so I can't use the functions/apps on the right hand side. ANy ideas?

Hi LouB40,
I understand that your printer is not working. I would take a look at the document below.
Touchscreen
Let me know how it goes.

Similar Messages

How to get How do I get my Vista PC to See my Photosmart 5515 Printer via my wireless network

I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. Nomatter what I try I cannot get my PC or laptop to see the printer, either using hp setup software, hp network diagnostics or via web browser using the printers ip address. I can use my pc to get the router to ping the printer sucessfuly. In desparation i set up my XP netbook and eventually got it to browse the printers built in homepage but i could not connect via hp software. After running the hp network diagnostics it told me that the correct software was not installed. After some further effort i eventually ended up downloding 5515b drivers and now the netbook is sucessfully sending to the printer, but I still can not get the two Vista machines to even see the printer. All the machines are running Norton internet security 2012, but turning the firewalls of does not make any difference to the Vista machines. I have repeatedly run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB. I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over a few min) it stop trying to update, the page remains blank but a "HP" logo appears in the browsers page tab. I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed. I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years. I am using a SKY router, which had been in use for several years now - without any problems. So the current state of play is on the network I have A Vista PC that can't see the printer A Vista Laptop that can't see the printer Two iPads that can acces AirPrint over the network without problems An XP netbook that can access the printer without problems (other than the issues at setup) Two windows 7 laptops which I am not even going to attempt to tackle until the Vista machines are up and printing. Any help from the Experts would be much appreciated. Thanks Thanks

OK, well, I don't suppose it could have been that easy
I am thinking it has something to do with your router. It is supplied by your ISP, right? Try restarting the router by pulling its power plug momentarily. Make sure the printer re-connects (with a proper IP address) after the router restarts.
Can you check to see if the firmware in the router is up to date?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I get my PC to See my Photosmart 5515 Printer via my wireless network

I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. However I am unable to find it on the network using the HP setup software.
To test the connection I have set up eprinting and his works fine, so the printer must be connected to my route to be able to connect to the internet. I have run the printers wireless newtork test report and everything has come out "PASS"
I have tried turning off my personal firewall (Norton Internet Security 2012), but this has made no difference.
I have run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB.
I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over 5 min) it stop trying to update, the page remains bland but a "HP" logo appears in the page tab.
I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed.
I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years.
I am using a SKY router, which had been in use for several years now - without any problems.
I have also tried connecting the printer via USB. This worked fine, but when I tried to use the setup software to change the USB connection to a wireless one, it identified the the printer was already connected to my wireless network, but again could not find it.
I am pulling my hair out here (and i have not got much to spare) can anyone help me out with a solution?
Thanks

HI,
I do not have a "Devices and Printers" option when I click on the start, The only thing I have close to that is the "Settings" then the "Printers" option but that behaves nothing like you describe from step 2 onewards.
I did have a play with the printers though and tried to add a preinter manually. When I chose the option of the new printer to be wireless it found the printer and I was able to install a driver for it from the CD. So now I have the printer working..... BUT the HP 5510 family printer software still does not work, I still can not connect it to the printer and can not install the scanner.
If I run HP home diagnostics It still can not find the printer on the network. However (now that I have installed the printer manually) the HP printer diagnostics finds the printer straight away and tells me there are no problems with it!!.
This is a far from satifactory situation. I may have the printer working (not exactly sure how I managed this when the HP software still can not see it) but I have no scanner or access to the HP tools.
Has anyone got any Idea what is going on or how to fix it?
Cheer

Photosmart 5510 printer model #B111A when using touchscreen apps i cannot connect to the server

Photosmart 5510 all-in-one printer, model #B111A, windows XP----i can print from the computer, but when i try to use the apps on the touchscreen i get a message error "cannot connect to the computer"

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Printer head problem - HP Photosmart 5515 Printer

My printer has suddenly stopped working. At first the document was very blurred and I got an error message saying something about the printer head being missing.
I rebooted the printer and tried the automated 'printer head clean' option. Now when trying print any sort of document, the printer appears to work OK but then there is nothing on the paper. There is also now no longer any error message coming up.
Does anyone have any ideas how I might be able to fix this problem?
Thanks

Welcome to the forums MarkHampton!
I saw your post about the issues you are having with your Photosmart 5515. I would like to suggest trying the steps in the guide to see if they can help you!
'Incompatible Ink Cartridge(s),' 'Cartridge Problem,' or 'The Indicated Ink Cartridge(s) Must Be Rep...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Happy Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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How do i set my photosmart 5515 printer email address?

When setting up my printer the printer email address - which I was meant to change - whizzed by before I could completes - so how do I find out what it is currently and how I can alter it? Ta!

Hope you are doing well and JayP1;
Well follow this intructions to disable and enable web services.
Follow these steps to disable/enable Web Services on your HP product.
Touch the Right Arrow ( ) to display the second navigation screen.
Touch Setup ( ), and then touch Web Services Setup .
Touch Continue , and then touch Yes to accept to the terms of use and enable Web Services. The product checks for updates.
If the product finds an update, touch Yes to accept the update.
Touch OK . The product prints an information sheet.
The information page contains the new printer code at HP ePrintCenter Remember that email you were using will not be avialable for six months it will locked
Customize your printer's email address
The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
On the You have successfully added your printer window, click Next . The Customize Printer Email Address window opens.
Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
Click Check . The ePrintCenter system checks if the email address is available.
If the email address is available, click Save .
If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
Let me know if I can help you in other way I will do my best to assist you.
Hope this helps!
RobertoR
▼
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HP Photosmart 5515 software will not connect the printer to my laptop

hp photosmart 5515 printer is connected to my router but will not install on my laptop which is running windows 7 64 bit. I have tried installing wilrelessly and with usb but nothing will work. The printer wireless connections are all fine. Test prints from laptop and printer all work, I just can't install the software drivers completely, I can add printers ip address or name but it just goes back to same page.
I reciently moved house and before it was working. I can even print via iphone but not from laptop

Hello-
Check out the link below and pick what best describes your issue.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=85341&tmp_task=solveCategory&cc=us&d...
Let me know how it goes.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Photosmart 5515 web services

Hello,
Just after buying a HP Photosmart 5515 printer. Setup went well, except I cannot enable web services. I tried several times and same message - server connection error. Any help/suggestion will be much appreciate.
Thanks,
Dan

I would power cycle the router and the printer together by first turning off the router(usually have to unplug it), then power off the printer. Then turn router back on and wait for it to come back on fully and then turn printer on and wait for the calibration to finish. At that point try to enable web services again. If that fails you can set a static IP address and DNS on the embedded web server. Message back if you are still having a problem.
I am a former employee of HP...
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Need help with 5515 Printer

HP Photosmart 5515 Printer not used for the last 7 months. Replaced all 4 ink cartridges, printer will not print. Ran all the suggestions in the help section. Nothing works. Test sheet printed all colors, not black. Tried to copy something, blank page. HELP

Hello @TH-39,
Were you able to try the troubleshooting steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Mirror image HP Photosmart 5515

How do I print a mirrior image from Microsoft word 2010 using my HP Photosmart 5515 printer?

HI star22,
What operating system are you using ?
If you have Windows 7 you may be able to use the steps by PrintDoc in this post.
Let us know if this works for you or if you have another operating system and need further help.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 5515 (B111h) printer

Hi,
I have recently bought an HP Photosmart 5515 (B111h) printer and after printing a few pages it reported a paper jam. After removing the cleanout door as suggested in HP online support, I found another loose piece of plastic underneath that didn't seem to fit anywhere. It is about 8 inches long, and has what I can only describe as 5 broad, thin, slightly curved teeth that are connected down one of the long sides. The middle 'tooth' is much broader than the others. Overall the shape and size looks like it should fit around the rollers, as the gaps between the teeth match the roller width, however I can't find anywhere that it fits in place. It doesn't appear broken in anyway, yet it doesn't seem to have a home.
When I replace the cleanout door without this part in place, the printout is patchy - either faint or non-existent. The printer did work fine before the initial paper jam, but hasn't printed a good page since.
Any ideas what this piece of plastic is and where I should put it?!
Thanks,
Paul

Update: I have just realised I can attach photos to this message so have included a picture taken of the part in question, placed on top of the printer for scale, and a picture of roughly where I found the part once removing the cleanout door.
Thanks,
Paul

Hp photosmart 5515 will not print black.

hp photosmart 5515 will not print black, but will print colors (cyan blue yellow). Printer shows full inks on all colors.
This question was solved.
View Solution.

No solution. Power cycled several times, power cycled computers, modem, router, performed all recommended cleanings, changed all ink cartridges, checked it over several days - no go. Then, suddenly, after weeks, it started printing again. That's one hell of a gremlin. Throughout all of this time, my inexpensive Canon printer never faltered.

[Solved] Hp-setup cannot find my HP Photosmart Plus printer

Hi all,
I'm trying to set up my HP Photosmart Plus printer. I have an Arch desktop acting as the CUPS server, which I ssh into from my laptop. I've gone through the CUPS installation and linux - linux sharing instructions. When I try to set up the printer through the CUPS web interface, it easily detects and adds my printer. I can access it from my laptop and print stuff fine. However, it will only print out:
**** Unable to open the initial device, quitting.
I discovered that the printer should instead be set up using hp-setup. Running hp-check -t gives this.
Running hp-check --fix prompts to reinstall the printer through hp-setup, and so it removes the printer from CUPS and starts hp-setup -i.
When I select "net" for the connection type (my printer is wireless), it can't find my printer, even though the standard CUPS interface had no problem with this.
[?1034h
[01mHP Linux Imaging and Printing System (ver. 3.12.11)[0m
[01mPrinter/Fax Setup Utility ver. 9.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
[01m
Enter number 0...2 for connection type (q=quit, enter=usb*) ? [0m
Using connection type: net
error: No device selected/specified or that supports this functionality.
Here's a list of all the packages on the system, in case you're doubting that I forgot to install a particular dependency.
If you need any more info, just tell me.
Thanks!
Last edited by Mindstormscreator (2012-12-18 21:55:23)

So I tried connecting it through USB instead, and now I get these messages:
Using queue name: Photosmart_Plus_B210
Locating PPD file... Please wait.
warning: No PPD found for model photosmart_plus_b210 using new algorithm. Trying old algorithm...
Found PPD file: drv:///hp/hpcups.drv/hp-photosmart_plus_b210_series.ppd
Enter a location description for this printer (q=quit) ?pool-room
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/usb/Photosmart_Plus_B210_series?serial=CN15V3250N05J9
Queue name: Photosmart_Plus_B210
PPD file: drv:///hp/hpcups.drv/hp-photosmart_plus_b210_series.ppd
Location: pool-room
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
I've gone on a hunt for this ppd file before with no success. Does anyone know an absolute location to obtain it?

I have an iPad 2. I cannot get it to print from our Hp photosmart 6525 printer. Both Hp and apple say these machines can use AirPrint. Can anyone help

I have an iPad 2 and cannot get it to print from our p photosmart 6525 printer. Does anyone know how to get the AirPrint to work between these two machines?

Hi,
As soon as the devices connected to your network the printer should appear as AirPrint.
You may ensure it is connected by clicking the wireless icon on the printer screen to locate its IP, then type the IP into Safari and check if you can access the printer homepage from your iPad.
If the printer conncted but still not being detected as AirPrint, ensure you have the latest firmware for your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312867&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
If the printer still not being dedected I would rather suspect the network as AirPrint uses Apple Bonjour and therefore require your network to support multicasting to operate..
You may test it by temporary setting direct connection using Wireless Direct, if the printer being detected without using the router please clarify your router brand and model to better understand your router capabiities.
The steps to enable Wireless Direct can be found listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
Shlomi

Photosmart 5515 printer model

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