Photosmart 5520 connected to network, but keeps disconnecting from server (internet) for ePrint

I just bought a new Photosmart 5520 and love it.  Everything works EXCEPT the HP ePrint service.  My printer is always connected to the network, but when I connect the ePrint, it would work for no more than 10 minutes before I get the message "The printer was unable to connect to the server.  Check the internet connection and try again".  The thing is, the printer is ALWAYS connected to the network, but gets kicked off the internet, rendering ePrint useless.  Anyone know the problem?  My router is a Netgear 7550 and my ISP is Frontier.  Please help

Hi deskdownstairs,
I see that you're having problems setting up ePrint.  I would try the steps below.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
Let me know how it goes.

Similar Messages

  • Photosmart C7280 connected to network but no print

    Photosmart C7280 connected to network but no print.  Trying to print from a new Mac Book Pro using Snow Leopard.  Both computer and printer are connected to Time Capsule (router), but I'm unable to connect to the printer.  I restarted computer after removing the installed printer, I have restarted printer after verifying it works.  This is a new network setup. TIA Jim

    How is the printer connected to the Time Capsule?  Ethernet, wireless or USB?
    Did you recently upgrade to Snow Leopard?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Time capsule keeps disconnecting from the internet

    My MBP was previously connected to the internet via my sky netgear router, with no issues.
    I have recently purchased a 2TB time capsule and connected that to the sky netgear router via an ethernet cable.
    I then set it up as its own wifi network.  Now it keeps disconnecting from the internet every 5 mins or so.  I know that the internet is fine as I can hook up with my netgear router with no issues.  I cant seem to find any settings to play with.  Earlier posts seem to suggest firmware issues, but since this is a brand new MBP and TC, I can't understand what the issue could be.

    Give us the full blown picture of the network.
    What modem? Is it a router?
    Is the TC in router or bridge mode?
    Can you test with ethernet.. does the same disconnect happen when wireless goes down?
    ie is this a router issue or a wireless issue?
    If wireless can you try setting all that is now auto, to manual settings.. wireless channels.. unfortunately I think wireless mode is no longer accessible. Different names for 2.4ghz and 5ghz.
    There are no new drivers.. That would only be relevant to AC wireless anyway.. or the firmware of the TC.
    But you are running the latest firmware.. 7.7.1 which does mention some (rare) disconnections.

  • Why does my macbook pro keep disconnecting from the internet?

    For whatever reason my Macbook pro 15in keeps disconnecting from the internet everytime it goes to sleep. And sometimes when I wake it up, I have to turn wifi on and off a couple times to get it to detect the right signal. This does not happen with my playstation or my phone so it has to be a problem with the Macbook itself. Can anyone give me any information on how to fix this problem? Anything would be greatly appreciated.

    Hello, amal111.
    Thank you for visiting Apple Support Communities.
    Here is an article that I would recommend going through when experiencing Wi-Fi connectivity issues.  Also, make sure all firmware updates have been processed on the router and the settings have been adjusted to the recommended settings in the second article below. 
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/HT4199
    Cheers,
    Jason H. 

  • 5520 connected to network but not communicat​ing with devices

    I have a 5520 which worked fine for six months. Suddenly it's not working any more. I connect it wirelessly to our home network, it passes all the stages and prints off a test oage showing everything is fine. But when I try to print a page wirelessly from my Mac Mini the print manager just tells me that the printer is 'unconnected'.
    Other devices (eg smartphones) can't find the printer at all, whether they are connected to the home network or using 4G, and I have downloaded HP's app just in case that helped.
    I have tried returning the printer to factory settings but it doesn't make a difference.
    Yesterday I noticed that the printer was showing up as a wi-fi network in its own right so I was able to connect to it from theMac Mini (but not from other devices) and print that way, although that was not great because I had to disconnect from the internet to do it. Today it's not showing in the wi-fi network list any more. Any thoughts woiuld be hugely appreciated!

    Hi @cadleigh,
    Welcome to the HP Forums!
    I noticed that your HP Photosmart 5520, is not communicating on the wireless network to your other devices. I am happy to help you with this connection issue!
    For further assistance, I will need to know the following:
    The version of the Mac Operating System. To find the exact version, visit this link. Whatsmyos.
    If the printer is able to make copies. Copy Text or Mixed Documents.
    In the meantime, please take a look through this printer is offline guide. 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
    Hope this helps, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My iphone is connecting to wifi but then disconnecting from it and not allowing me to do anything

    i have an iphone 4s version 8.1.2 when i used the iphone it worked perfectly then i go to use it later that day i have connected to my wifi and then my iphone disconnectes and doesnt work anymore on any apps as it tells me to sign into apple id and wen i try it doesnt let me and only allows me to accsess music text messages and nothing else so i decide to restore my iphone and it is not connecting to anything no wifi. o personal hotspot and ive rebooted it more times then i can remember what do i do????

    Hi blaze469,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone is getting disconnected. I would recommend that you read this article, it may be able to help the issue.
    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    Wi-Fi disconnects or signal strength is less than expected
    Move closer to the Wi-Fi router (access point).
    Check for sources of potential interference.
    Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. 
    Cheers,
    Mario

  • HT4628 After installing the new OS from apple (10.8.2) my macbook pro keeps disconnecting from the internet.  I am connecting with an Airport Extreme and while it shows I am connected, every 20-45 seconds its searching for a wireless connection.  Any sugg

    I guess I posted my question as a title but that is my issue.  My airport is connected via wireless yet it keeps searching for a wireless connection, hence I am experiencing bad latency and disconnection issues.  Anyone know a solution?

    I have the same problem. And in my case it happens when i transfer "large" files over the WiFi. When i send an MP3 filer over Skype i loose connection. When i transfer updates between my iPhone 5 / iPad 3 and iMac with Mountain Lion i loose connection. When i have a video conference i loose connection. You get the idea.
    There is usually like 30 people using their own router on the 2.4 GHz band near by. None on the 5 GHz band which i use. But when my WiFi freezes on ML i can only see my own router. And i am also connected to it. But all my neighbors WiFi routers are now invisble to me. My network stalled.
    What i do is that i disconnect my WiFi and then reconnect it again. Thank fixes it. But all my transfers and what not has been dropped. And i have to start all over - and the WiFi will stall again.
    While my WiFi is frozen on the iMac with ML i have no problem using the same router on the same 5 GHz band with my iPhone 5 or iPad 3.
    Downgrading the AirPort Extreme to 7.6.1 from 7.6.3 helped a bit. Now i only loose connection a few times each day.
    It is a software error in ML i am sure of. A driver maybe. But i am suspecting that it is either a speed-sync error or an energy saving error. Like the network card turns of in the middle of a file transfer to save enrgy - maybe.
    When i stream movies from my iMac to my Apple TV or  3 there is no problem at all. It is so odd.

  • My MacBook Air keeps disconnecting from the internet. Can some one please help me fix it.

    It says that my wi-fi is still up but i wont load any pages.

    Hello there, NicholasFromDawsonville.
    The following Knowledge Base Article is a great resource for help with troubleshooting Wi-Fi:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • My i pad is new at xmas it keeps disconnecting from internet my lap top is fine and ive tried resetting wi fi on i pad. can u help.

    my i pad was brand new at xmas but keeps disconnecting from the internet. my lap top is fine and i have tried resetting the i pad. can u suggest anything else

    Hi and thanks for your help, it was only my ipad that kept disconnecting from the internet but i think this happens when there are a lot of users on the same channel. it has been ok today so far, so, thanks again.

  • Photosmart 7515 connect via USB but not wireless, Device not found on Network

    Purchased a 7515 all-in-one, was able to setup wirelessly to MacPro but has lost ability to connect wirelessly.  This happened with OS X Lion and nor MountainLion.  Have a TimeMachine Airport.  Printer connects to network but during setup from MacPro, repeatedly get "Device Not Found on Network" after stepping through wireless installation setup screens.  I have reset router, printer, firmware updates, software updates.... at wits end.  I have followed the instructions on the below resource page link with no luck.  Use WPA-PSK encryption (Automatic AES or TKIP) on network and diagnostics on printer pass.
    Please help anyone!
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02946597&tmp_task=solveCategory&cc=us&dlc=en&la... 

    It sounds like the Macs and the printer just aren't communicating.
    If you press the network icon on the printer, does it indicate it is connected to the network?
    I recommend two additional steps that are not listed in the linked document.  The printing system of the Mac may need to be reset as it will clear any software that could be interfering (such as corrupted installations).
    Follow the steps as outlined for 10.7 or 10.8 in this document from HP.
    The next step is to install the driver package from Apple.  This can be found here.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • How can I prevent my iMac from disconnecting from the internet?

    Ever since I upgraded to Mountain Lion, my iMac keeps disconnecting from the internet when I'm away from the computer for a bit. It's not a huge deal but it is pretty annoying to have to wait for the modem to reconnect every time. Why is it doing this, and is there any way to prevent it?
    I'm on a 2007 iMac with the most recent versions of Mountain Lion and Safari. My internet connection is via DSL.

    HI,
    Each version of the OS can reconnect at different rates depending what was running before the computer went to sleep.
    If I let my G4/1Ghz Tower go to Sleep it takes a long time to respond in general and by the time I can use it the Network is Connected.
    However my 2011 iMac (i5)  is fairly zippy but apps can be "ready" before the Network is confirmed.
    I notice particularly if I have Messages and  Browser open.
    9:28 PM      Saturday; August 24, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Wireless Router RG54SE II disconnecting from the Internet in about 2-3 hours

    I have a problem with my router in which i can't connect on the internet with it anymore.
    My connection type is PPPoE and it worked fine for about 2 years, now i'm getting disconnects and after that i have to unplug it and wait about an hour to reconnect.
    If i put the internet cable into my computer it works fine.(I guess it is not an ISP problem and i tried with another router and works correctly)
    I have tried to reset my router, but it won't reset (pressing the button for about 20 sec and still remembers the modifications made and not factory default)
    I have tried to upgrade my firmware but it says that the file length isn't correct. (file downloaded from http://faenl.msi.com/index.php?dir=Networking/RG54SE%20II%20%28Wireless%20Kit%29/firmware/ ).
    Can i get some help? What shall i do? Do i need to buy a new router, because this is broken?

    Well Thanks for the replies..
    I came home late last night and shut down both computers.. and re-flashed the firmware again to the router.. disconnected the router after re-setting it back to Factory and left it and the computers and DSL modem unplugged all night . I started this morning with a clear head and a little more paitence. 
    I open the lynksys advisor program it came with and followed the initial instructions and set it up exactly as if it was a brand new install. I re-set the router for all my configurations such as my Security Camera DVR so I can monitor my cameras remotely.. and for Torrents for both my desktops..I also flashed the firmware again just for good measures figuring it cant hurt. So far I have been without a disconnect from the internet for over 6 hours.. let me keep my fingers crossed and it stays this way (Connected 24/7) .. I used channel 11 for the router this time as last time I believe I was using channel 6.. ? 
    So far so good.. dont ask me what I did to correct it .. just started from scratch and let the router and modem stay powered off all night .. maybe that did the trick ? I dunno and dont care as long as I now have steady interent again.. hope I didnt jinx myself and post this too soon.. will keep you posted if it happens again. I hope not. 
    FRU 

  • My IMAC has been disconnecting from the internet every 15-17 minutes

    My IMAC has been dsconnecting from the internet every 15-17 minutes on the dot its crazy, there have been few occasions where it makes it past the 15-17 minute mark and stays connected for 3 hours!!! Its crazy, my computer apparently stays connected to my router but i dont get any internet connection after while. To get internet connection i have to keep disconnecting and reconnecting from my router, its super annoying. Ive tried almost anything, but nothing seems to work it just keeps disconnecting from the internet every 15 minutes. Please HELP!!!!! (Im currently running OS X 10.10)

    Ive tried almost anything
    Care to share?
    Please detail ALL you have done so far in the way of troubleshooting?  Need this info to avoid the been there done that scenarios.

  • My MacBook disconnects from the internet at random

    My MacBook keep disconnecting from the internet at random. Can anyone help please?

    Hello, jimiwini. 
    Thanks for the question and hopefully we can get your Wi-Fi working again.  This article addresses most solutions related to this issue.
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Cheers,
    Jason H.

  • HP Photosmart Premium C310a printer keeps disconnecting from my network.

    My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

    This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
    The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
    I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
    I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.  

Maybe you are looking for