Photosmart 5520 - damaged print cartridge msge but cant access cartridges to change

 I've just replaced a black 364 XL print cartrdige and got the message that it was damaged.  I tried to open the printer to take it out and replace it but the cartridges are all stuck to the right of the access area and won't move so I can't get at it.  I've looked at the HP forums and gone through all the steps around turning it on and off, checking its not a paper jam etc but no joy.  Can anyone help please? Thanks

Hello @hptoofar,
Welcome to the HP Forums!
I understand your carriage is stuck on the right hand side using the Photosmart 5520. I will gladly help you out! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Please follow this entire HP document on A 'Carriage Jam' Message Displays on the Control Panel. This document provides steps to try and hopefully get this carriage moving freely.
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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