Photosmart 5520 scanning error message 403

I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

Hello V-11,
Welcome to the HP Support Forums!
I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
Let me know if those steps helps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Hp photosmart 5520 scan to email error message

    I can send from my laptop to the printer and it prints no problem
    When I try to scan from my printer to my email I get Error Message 901 cannot connect to server.
    It has worked fine until today.

     Hello catmandoo and adrastos,
    Welcome to the HP Support Forums.  I understand that each of you is getting an error message when trying to use the scan to email feature of your Photosmart 5520 printer.
    There are several steps I would like you to try please.
    Please turn off your printer. 
    Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
    After waiting a full 60 seconds please turn on your router (or plug it back in). 
    After the router has completed its startup routine please turn on your printer.
    After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
    Please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP 7520 Photosmart scanning error message: Unable to connect to Web Services

    After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

    Hello skagitsusan,
    Welcome to the HP Support Forums!
    I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
    Re: Trouble scanning using Photosmart 6520 <---
    The steps will cover your printer, even though they are different Photosmarts.
    Let me know if this works.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Photosmart 7510 scan error

    Hello,
    i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
    Can anyone give me a hint on how to repair it? Thanks in advance. Luk

    Hi @Luk7475,
    Welcome to the HP Forums!
    I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
    For further assistance, I will need to know the following:
    If you are using Genuine HP Ink cartridges, or Refills.
    If any of the cartridges are low or empty.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
    In the meantime, please see the following guides:
    A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
    A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
    Hope these guides will help, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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