Photosmart 5520 which is constantly offline

I have the Photosmart 5520 printer which is offline. When I bought it a year ago it was fine, but now it's constantly offline and I am unable to print. I am very challenged so I'm hoping someone can offer baby steps as to how to get it back online. Wireless is fine and the printer is right next to the router. Thanks.

I am using mac with 10.9.2 Maverick OS.
My photosmart 5520 with normal wireless setup does not work.
I try also to configure my 5520 with static IP but it does not work.
I try to reset printer and uninstall mac software and I reinstalled it... not work.
Must reconfigure printer wireless and can print one time.
Then when printer goes to sleep mode no way to find it on network again!! (with assigned ip or static or anything else).
I'm loosing too many time with this kind of very bad printer.
I see around on the web it is a common problem so... what?
Thank you.

Similar Messages

Photosmart 5520 wont print

A few days ago I purchaced hp photosmart 5520, which initially worked fine (although was difficult to instal).
today when i attempted to print it just wouldnt. my laptop says that the pages that i wanted to print are waiting to print but, its been hours and it still hasnt done anything.
i assume the printer is working to some degree as i copied a document on it and that worked instantly.
its really quite urgent someone help!

Hi Elenatamara,
Welcome to the HP Forums!
Having been able to make a photocopy on the printer, this proves that the hardware of the printer is working properly. This does eliminate a lot of troubleshooting, as it brings the issue down to either a connection issue, or a software issue. I have included the document 'Can't Print? Print Jobs are Stuck in the Print Queue'. Please select your operating system, and follow through the steps in order.
Please let me know if you are able to print after these troubleshooting steps, or if you are still getting an error.
Look forward to hearing from you.
I worked on behalf of HP

Issue with HP Photosmart 5520 and Windows XP laptop

Hi there,
Was hoping for some help.
I have a HP Photosmart 5520 which is setup correctly on my wireless network has been working for some time.
There are a few laptops on the network that can print to it fine, including my Asus, which is running Windows 7.
At this moment in time, my housemates laptop, a HP running Windows XP is unable to connect to the printer. It was working fine however after a virus and malware scan discovered heaps of malicious software, which was removed, the laptop was unable to print. It still had the printer as listed but it seems the actual print job wasn't being sent to the printer.
As mentioned earlier, I am still able to print fine from this laptop.
From here I have removed the printer from the HP laptop, along with the software. This was so I could attempt to reinstall the printer on the laptop. Now, when I try to reintall the printer, upon selecting the Wireless option it doesn't appear to be able to find the printer. This printer is setup on a static IP, so I've typed in the IP and it still appears that the laptop just can not find the printer.
I have attempted everything but nothing seems to want to work. I know XP is a dead operating system but the house mate has no choice but to use it for now.
Is there any suggestions? I don't know if it's the printer or the laptop.
Look forward to any replies, and thank you in advance.
Kindest Regards,
Michael.

Welcome to the HP Forums Rectrix,
I see by your post that you are able to find the printer over the wireless network on the Windows XP computer.
I can help you with this issue today.
Install the printer as a USB connection on the Windows XP to get the software fully installed.
Then setup the wireless by going to start, all programs, HP, select the printer, select Printer Setup & Software Selection,
select Convert a USB connected printer to wireless. Follow the steps to finish setting up the wireless connection.
If there is anything else that I can help you with just let me know.
Have a nice day.
Thank You.
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Gemini02
I work on behalf of HP

Photosmart 5520 is offline

On my notebook the photosmart 5520 appears as offline. Printing is not possible. Printing from my ipad works properly. How can I fix the notebook issue?

Hi Karnikel,
Welcome to the HP Support Forums! I see you are not able to print to your HP Photosmart 5520, when you attempt to print you get a 'Printer Offline' message.
I would first like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still getting the error message continue here: 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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Photosmart 5520 won't scan to Mac

Today I bought a Photosmart 5520 e-All-In-One to replace my previous B110. I cannot get it to scan to my iMac, after hours of trying. My iMac is running Mac OS X Version 10.6.8 and is fully up-to-date as of today. When I try to scan, the printer provides the following message - "No Computer Found. Make sure the printer software is installed on your computer, and that "Scan to Computer" is enabled via the printer software.". I have installed, uninstalled, "scrubbed" and reinstalled 6 times, from the CD only, and from the HP website both via the link on the CD and independenlty. I have shut down the printer, pulled out the cable and put it back again numerous times. I have shut down and restarted the iMac just as many times. I've tried using the USB cable provided, and wirelessly. The printer will let me print from the iMac wirelessly. The printer will communicate wirelessly with our old Windows laptop, both for printing and scanning. The HP Utility on the iMac is having trouble with the "Enable Scan to Computer". Sometimes it reads "Communication Error. Unable to communicate with device. Check Cables and connection settings. If the problem persists, try restarting your computer and the HP device.". Which I have, and as I say, it will print wirelessly. Sometimes the "Scan Settings and "Scan to Computer" icon are absent altogether. Sometimes, I click on the icon for Scan to Computer and HP Utilites "unexpectedly" shuts down altogether. I've scoured the HP site, discussion groups, Google, etc, for nearly 8 hours. When I try to go through "Image capture" in Applications, it tells me that there is "No camera or scanner connected". When I try to go through HP Scan in Device Utilites in Applications, the message reads "Scanner communication cannot be established. HP Photosmart series is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If theses conditions are correct, restart the device and try scanning again." All of these have been checked, but nothing seems to work. Why won't it scan to the iMac? Can it be fixed or should I just give up and return it?

Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Can't Scan to Photosmart 5520 on OSX 10.10

I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite). I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works. I can print just fine but scanning doesn't work at all. I can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device). And I also can't scan using the scan to printer option. In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
This is incredibly frustrating. I'm hoping someone can help me resolve this.
Thanks
Shane

Hi @segdae22,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an....
Hope this guide helps, and have a good day!
RnRMusicMan
I work on behalf of HP
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Why the copier function of Photosmart 5520 just can copy A4 size paper?

I just bought a Photosmart 5520. It works great and have no problem doing photo printing, scanning and wireless printing. However, when I use the copier function. I found that I always missed part of the copied sheet. After checking the setting I found that it has a paper size setting of 8.5x11 inches (Letter) while the sheet size I'm using is a A4 size paper. Going into the setting and checking whether I can change the paper setting to A4, I found that there are just 3 size to choose - 8.5x11 inches (letter), 4x6 inches, and 5x 7 inches. How can this be? Why isn't there A4 size (which is also a very common size) to choose from while I have no problem selecting A4 with print funciton or scaning A4?

A4 size paper only. There is no prompt for adjusting the paper size. BTW, there is no problem printing A4 size document.

HP Photosmart 5520 Wireless Setup Wizard Hangs, USB fails to install

Hello,
I bought a HP Photosmart 5520 4 weeks ago. I installed it and setup a wireless connection. It worked for 1 week without flaws.
After a holiday my HP PS5520 printer lost its wireless connection to the network. I restarted the printer, still no wireless connection. all other devices like iPhones work OK on the wireless network. Tried to run the Wireless Setup Wizard again but the routine hangs (the spinner stops) when searching for routers and no networks are displayed, it hangs. Only a powercord detach can/will hard-restart the printer. After starting the printer, the printer complains that I should us the power butten, but that does not work when it hangs at the wireless setup wizard.
I tried this routine several times, but the printer hangs every time when searching for routers... Tried manual, reset factory defaults, reset network defaults etc... Wireless is simply impossible to use since it can not be setup.
So I tried to use the USB port directly attached to my PC. Since the wireless driver was installed, I connected the printer to the PC with USB but then it was marked as a unrecognised device by Windows 7. I tried to add the HP driver manually but when selecting the CD (inf), Windows tells me that the service stoppen (-10)...
So I installed the software from the CD which pointed me to the online version of the software which I installed. After selecting the USB radiobutton, it tells me to connect the HP PS 5520 which I did, but the HP install window failes to detect that the printer is plugged into the USB port and the printer is installed by Windows as an unknown device.
I uninstalled the 'unknown device' and tried again, wthout luck. Tried another USB port, Windows installed it again as an unknown device and the HP software failes to pick it up. So after googling I deleted all HP software from my computer (Intel I7 - 8 GB), uninstalled the unknown USB device from windows, rebooted several times, deleted all HP folders and cleaned all temp-folders (I am an IT professional!).
So, I installed the software again but when the HPO software asks me to attach the USB cable, Windows again installed the 5520 as an unbknown device and the HP software again failes to see that the printer is attached to the PC.
Tomorrow I will buy a new printer but since this HP 5520 is only 4 weeks old, I really want to knwo how I can fix
1 The issue that the HP printer hangs when searching for routers / wireless networks
2 Windows/HP software to find the HP 5520 through USB
I guess nobody will have an answer since Google does not give any help. This post is merely to expose my frustration that HP makes fine printers but failes to deliver issue-free software... I always have issues when setting up HP printers somehow...
Of coarse I hope that somebody has a clue..... Good night!
Regards
Marc Verkade
Curacao

I have had my 5520 for a couple of years, when intermittently it has dropped off the wireless network, and I have had to reinstall the network. Now it does it every time I switch it on - it has lost the network and password. This is very irritating...

HP Photosmart 5520 Unable to communicate with printer

I have had a HP Photosmart 5520 for a few months that I am NEVER able to print wirelessly from Windows 7 PC's after it has been sitting idle for a period of time.
When the printer is first powered on everything works great.   I have two HP Win7 laptops that will both print to it with no issues.   However, if the printer has been powered on for some time and I try to print from either of these PC's, I get the "Unable to Communicate with the Printer" message below from the printer software running on the PC.
However, the printer appears to be working fine on the network for every other debug test I do while it is in this state. For example, if I open a command shell on the same PC and ping the pinter IP, it responds just fine.  I also put the known IP address in a browser window and the printer serves up the status page with no issues. The status page confirms the IP address is correct and says that everything is working fine from a connectivity standpoint (see pics below). Still, it won't print.
If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
I am using a Netgear WNDR3700v2 wireless router firmware v1.0.0.36 (the latest).   Details about the printer, printer firmware version, printer network setup can be found below.
Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12

I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
The reason I do not think it is related to the connection to the printer is becuase when it is in a state where the PC can't print to the printer, I verify the connection is OK by pointing by browser to the ip of the printer. It works just fine....
The reason I don't thing there is anything set up wrong on my PC is because when it is in this "bad" state, I can simply power cycle the printer and the jobs stuck in the PC print spool all go through.
1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual).
Previously tried (still configured this way)
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
Previously tried (still configured this way)
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
Changed this.
4. Set router to 20Mhz only, or 145Mbps depending on router.
I don't know what this is. Is it related to the Wireless throughput? (I have 2.4Ghz bans set "up to 54Mbps", 5Ghz band set to "up to 300Mbps")
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
Already using this configuration
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
Changed this.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON

I bought a new Photosmart 5520 printer for my Mac Powerbook running OS 10.6.8, and it stopped workin

I bought a new Photosmart 5520 for my MacBookPro running OS 10.6.8. It stopped working after a few days. documents hang up in print queue, which says "printing page 1, 33% complete..." and below that it says "idle". I tried the various restart schemes, and removing it from the printers list, to no avail. I had the same problem with my previous printer after a few years of use. I threw that one away and bought the 5520. Any idea what causes this problem?

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
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I am employed by HP

How to go about using Photosmart 5520 for scanning when my OS is Win 7 Starter edition?

After installing Photosmart 5520 driver onto my netbook whose OS is Win 7 Starter, I can perform scanning if I choose wireless connection during the driver installation. However, after I log off the netbook and then log on later, I will always get the error message prompt "The HP Photosmart 5520 series was not found" whenever I try to open the scan dialog by clicking the button on "Scan a Document or Photo" from the HP Printer Assistant page. I get the same error messsage when I start a HP scan. If I choose USB connection during driver installation stage, I will get that error message when I click the button on "Scan a Document or Photo".
What do I do now so that I can perform scanning from my netbbok? I do not want to upgrade my OS as the notebook is already more than 2 years old, not worth upgrading its OS.

Hello there again!
Thanks for replying to me. After digging around some more, the issue could be your OS. I have checked out the specs and Windows 7 Starter Edition does not seem to be network compatible with the printer, so a wireless or ethernet connection is out of the question, unfortunately.
Try connecting a USB cable and perform a Clean Boot and restart the PC, which will turn off all start up programs that could be disrupting scan functionality. Try a couple of scans to see if the error comes back.
Let me know if you have better results, or the results in general.
Printer Specifications for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-A...
R a i n b o w 7000I work on behalf of HP
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Error 403 HP Photosmart 5520

I am connect to the internet but when I go to scan a document I keep getting the message - Server Connection error 403. It ask me if I want to retry, which I do and still no scanning.
I have read the previous enrtyys and tried some stpes but nothing is working...was fine yesterday when I didn't really need it but today I do and it's not working!!!

Hello JJAMISON,
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Photosmart 5520 connected but no wireless printing nor wireless direct / Mac OSX 10.6.8

Hi, I've got the Photosmart 5520 installed a few weeks ago and after the set up wireless printing was working fine for a day, but never since. My computer runs on OSX10.6.8 and the modem is a MOBILE Wifi E589. The printer is connected to the network, network test results came up fine, i can choose the printer wirelessly in the printmenu but then get the message: Unable to connect to printer / Network host busy alternating. The network test result comes up fine, no issues. Ive unplugged the whole lot and restarted it (modem/compuet/printer) without success. Wiresless direct doesn't seem to work either. What's next??
Thanks heaps in advance!!!

Hi @Kimaschi,
Welcome to the HP Forums!
I noticed that you cannot print with your HP Photosmart using a wireless connection, or wireless direct on your Mac OS X 10.6.8 computer. I am happy to help!
I would recommend to go through the following guides:
'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
Printer Does Not Maintain Wireless Connection.
Also I believe this website, Wireless printing center, has a lot of useful information as well.
A couple of questions, if you don't mind:
Do you see any error messages on the printer's control panel?
Can the printer make copies? Copy Text or Mixed Documents.
Have you tried printing using a USB connection? If so, does it print?
Hope the guides help, and hope to hear back from you soon!
RnRMusicMan
I work on behalf of HP
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Install new HP Photosmart 5520 printer

Trying to install new HP Photosmart 5520 printer but a screenkeeps coming up saying that the computer OS version is not compatable and to load all updates which I have done but it still won't let me install the printer.

So, what version of OS X do you have? If it is 10.6 or higher, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
If it is 10.5 or lower, it is time to upgrade your OS X and/or Mac.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I want to connect to my HP Photosmart 5520 by wirless

My computer is HP vista
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AmazonUIPageJS : P).when('atf').execute(function() { (window.AmazonUIPageJS ? AmazonUIPageJS : P).load.js('http://z-ecx.images-amazon.com/images/G/01/AUIClients/AmazonUI-3675fe2ce3fad89fb1b8775d94e6d2edfcfdc... ['AmazonUIjQuery', 'AmazonUIBaseJS', 'AmazonUIBaseCSS', 'AmazonUITouchJS', 'AmazonUIPopoverJS', 'AmazonUIPopoverCSS', 'AmazonUIPopover', 'AmazonUIComponents', 'AmazonUICompatJS', 'AmazonUICarousel', 'AmazonUI']); }); (window.AmazonUIPageJS ? AmazonUIPageJS : P).when('atf').execute(function() { (window.AmazonUIPageJS ? AmazonUIPageJS : P).load.js('http://z-ecx.images-amazon.com/images/G/01/AUIClients/HardlinesDetailPageMetaAsset-138ec7a614b78b12e... ['DetailPageAlohaAssets', 'CommonDetailPageScripts', 'SimilaritiesUDPTransistionAssets']); }); // </script> <script type="text/javascript">// var amznJQ,jQueryPatchIPadOffset=false; (function() { function f(x) {return function(){x.push(arguments);}} function ch(y) {return String.fromCharCode(y);} var a=[],c=[],cs=[],d=[],l=[],o=[],s=[],p=[],t=[]; amznJQ={ _timesliceJS: false, _a:a,_c:c,_cs:cs,_d:d,_l:l,_o,_s:s,_pl, addLogical:f(l), addStyle:f(s), addPL:f(p), available:f(a), chars:{EOL:ch(10), SQUOTE:ch(39), DQUOTE:ch(34), BACKSLASH:ch(92), YEN:ch(165)}, completedStage:f(cs), declareAvailable:f(d), onCompletion:f(c), onReady:f(o), strings:{} }; }()); // </script> <script type="text/javascript" language="Javascript1.1">// function amz_js_PopWin(url,name,options){ var ContextWindow = window.open(url,name,options); ContextWindow.focus(); return false; } // </script> HP Photosmart 5520
i am not a person who knows about computers and
when i try to google the problem to fix it
i get lost between the different answers
so please help me to figure it out
thank you
Reem

Sorry, we have no idea what you are talking about.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Photosmart 5520 which is constantly offline

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