Photosmart 5525 e printer

My printer is only about a month old. After printing documents, it makes a terrible grinding noise. It only started doing this a few days ago and doesn't happen all the time. What's going on? The noise also occured when starting a print job in the last few minutes. My instincts lead me to believe that either the printer is having trouble feeding the paper (though no paper jam occurs) or the carriage for the ink cartridges is getting stuck. I haven't used the printer very much and it's still relatively new, so I don't think this should be happening.
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I would take a look at this document it outlines some things to look at and clean. It is normal for the printer to make some noise I wouldn't be alarmed if the printer still functions.
Let me know how it goes.

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Photosmart 5525 wont print black

printer will not print black, all other colors print fine, have run clean print head so many times that my new colored ink cartiridges are low on ink. When it runs the clean head the black column is empty no black at all. I have no other ideas on what to do except maybe get a new printer...not an hp. Also i have had this issue before and i have cleaned the heads and it is working again, so i dont knwo if that one head is clogged or what ...and yes i did try anther ink cartiridge. any help would be appreciated

The post here has links to a troubleshooting document for the Photosmart 5520 series. If the steps there do not resolve the issue please contact HP Support, even if the printer is no longer under warranty. If the above does not give satisfactory results then please post back here and mention what country you are in.

I am having difficulty installing printer on my IPad . . PHOTOSMART 5525

I am having problems installing printer with IPad . Printer number CN288194BR. HP PHOTOSMART 5525.
[Subject edited to remove personal information]
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Please follow the instructions here in order and answer all questions in detail.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
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HP Photosmart 5525 problem with scanning and copying

Hello Everyone,
I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning it gives the error message
" Scanner communicatioon cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly"
i tried everything but i couldn't fix it. i would really appriciate any sort of help.

Welcome to the HP Community @Sekhon ,
I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
Photosmart 5525 Scan Problem (Component is broken)
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 5525 - Power Cord

I need a new power cord for my HP Photosmart 5525 - i lost mine moving. Where can i get one ?
All i can find is this one ?
Compatible with HP Color LaserJet Enterprise CP5525dn Printer
Not sure if this is the same ?

Hi @Jill23,
Welcome to the HP Forums!
I am sorry to hear that you had lost your power cord during moving for your HP Photosmart 5525, but I am happy to help!
In order to get another power cable, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How can I print to HP Photosmart 8750 Professional printer?

Hello to all.
I have a G3 400 mhz. Blue and White, with Sonnet upgrade to G4 1 gig. Print jobs stopped on HP Photosmart 8750 Professional printer, possibly after upgrading to OS 10.4.10 (printer connected via USB). After reading discussions on this forum, I reset printer system, started from OS disk and repaired permissions and hard drive, ran Tech Tool Pro, did an Archive and Install, downloaded latest drivers from HP, etc. etc.
Now, in HP Setup Assistant, printer is not listed in window, therefore unable to continue with installation. Printer does not show up in Print and Fax and I cannot add printer, as the driver is never installed. Purchased a new USB 6 ft. cord (only 6 ft. allowed for this printer).
Have not used it, as I cannot plug it in until printer listed in window and recognized. Upgraded to 10.4.11, hoping it would solve problem. No such luck. Printed a sample page and test page, and printer worked. Please send detailed instructions, listing each step in successive order. Thank you for your efforts to solve this problem.
Versatile Lady

10.4.x supports the 8700 printer series and has a driver built in for it.
It will not hurt the printer to plug it into the computer at anytime. I have the hp Photosmart 3310 and it doesn't give a hoot about this.
I would do this.
Do this without the hp installation program.
Restart the computer,
restart the printer.
plug the printer into the mac and see if the mac will find it with these instructions.
This is Apple's instructions
1. Disconnect and reconnect every cable between the computer and the printer. Make sure all cables are firmly inserted.
2. USB printers only: Switch the USB cable connection from the current USB port to another USB port.
3. USB printers only: Open Apple System Profiler and click the Devices and Volumes tab. If the printer still does not appear, try a different cable.
4. Try to print again.
Once the printer connects you may want to install any specific hp stuff off the disk.

My iPad 1 no longer connects to my photosmart hp 5520 printer anymore why is this can anyone help this has been since the update

My iPad 1 no longer connects to my photosmart hp 5520 printer since the update I now have to unconect from my bt and connect to the printer then I have to re conect bt again after which make it hard work it was all done through the bt line before how do I get it back to do this again any help out there please

Hi Duffynicol,
I'm sorry to hear you are having issues with your iPad and your printer. From your description of the issue, it sounds like your printer may have become disconnected from your WiFi network (BT?). If that is the case, you may find the information and steps outlined in the following article helpful:
Connect an AirPrint printer to a Wi-Fi network - Apple Support
Regards,
- Brenden

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

My Photosmart D110 series printer prints random documents all on its own

I turned on the my Photosmart D110 series printer after being away for a few days and discovered that it was halfway through installing an update that I hadn't ordered. I quickly aborted this process, but not before the printer began relentlessly printing random documents from my files; as soon as I cancelled, it began printing another. The print queue is empty. I uninstalled and reinstalled. I downloaded and ran the HP Print Doctor, which says all is OK. I unplugged and unplugged some more. And it still does it. My operating system is XP 2002 (yes, I know, I know...). Do I need to throw in the towel and get a new printer?

missnan,
The printer will only print what the PC sends to it, so I would look more into your pc than the printer. What you might try to do is uninstall the printer and re-install, but keep in mind that the pc is sending those print jobs to the printer. Are you sure that the printer is printing files from your PC, this printer does have apps and it can be set up to print those on a daily basis.
I was an HP employee
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HP photosmart C5280 wont print on cd/dvd

HP photosmart C5280 wont print on to DVD/CD's it says this printer is not ecwipt to print dretliey onto CD/DVD's
but it has the drop down tray for it and the softwere for it ?
PLEASE HELP
runing windows 7 32bit

You're very much right. There are several different companies that make software that allows you to print directly to the CD/DVD. The link below will take you to a list of those software packages. Hope that helps.
http://goo.gl/aL7VP
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When printing two-sided from my Mac on landscape A4 with 2 columns, how can I get my HP Photosmart 6520 to print the same way up?

When printing two-sided from my Mac on landscape A4 with 2 columns, how can I get my HP Photosmart 6520 to print the same way up?

Or, it is set the other way around (which makes more sense). Even though you are in Landscape mode, it is binding on the Long Side of the paper. Since you are in Landscape, you would want it to bind on the short side.
Think of the Binding like a Book. How would you flip the finished pages to read the “book.” Where it would be bound in the imaginary book is how you want it to print.

HP Photosmart Pro B9180 Printing Blank Sheets

I have a HP Photosmart Pro B9180 printer. I joined two scanned images into one photo and saved it as a .tif file. I then resized it to 8x10 and it printed fine. When I resized it again to print it as an 12x16 on 13x19 paper, the printer will only spit out blank sheets. I took it to a mini lab and they couldn't print it either.
Anybody have any ideas what might be wrong?
Bob

Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to wall
and printer. This will trigger a ‘dirty power up’
and restore the printer to a known good
condition (if it is possible). No user settings are
lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful
tools to use when the printer hardware is not
functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Photosmart 5525 e printer

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