Photosmart 6510 black not printing

This morning I was able to print full-colour docs including black. After the first few prints, they became steadily fainter until nothing appeared. I checked the ink levels in the software and they were all marked as spent, so I went out and bought a 4-pack of HP inks. I installed them in the printer as indicated (wrapping off, orange whatnot off), tried test prints. Colours fine, no black. I ran a printhead clean from software, both an initial then a deeper clean. Printouts showed colour but no black. The control software shows all ink cartridges to be full. Printhead health is good. I turned it off and turned it on again. I cleaned the cartridge vent as advised in various threads. All with no effect - black doesn't print, despite a fresh new cartridge and the control software reporting the reservoir as full. If anyone on here has any ideas as to why this is the case then I'm all ears. If not, then I can only assume: a) the cartridge is knackered. As I've taken it out of its wrapping then I'll not be able to take it back to the shop.b) the printer is knackered, in which case it'll have to go to the skip as it's out of warranty. I've looked at the following forum threads: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-6515-doesn-t-print-black-ink-after-installing-new/td-p/2637505 and of course Googled. This problem has already cost me 3 hours and counting, so if it takes any longer then it would be cheaper for me to go out and buy a new (non-HP) printer.

Hi , Welcome to the HP Forums! I noticed that your black ink is not printing with your HP Photosmart 6510, and I am happy to help!  Please try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and if this does not resolve your issue, please watch this video:   If neither options work for you, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck!  “Please click the Thumbs up icon below to thank me for responding.”

Similar Messages

  • Photosmart 6510 will not print

    my 6510 will not print. I have cleaned my printer heads, print alignment, re installed the printer, did a scan doctor several times, and it will not print.  I'm very disappointed with this HP photosmart 6510. I went on google and it seems there are a lot of people having this problem.  I have owned this printer for only 18 months.

    Hi bettyboop57,
    I would like to help you with the no black ink problem. Follow all the steps in this document for Printer Does Not Print Black Ink.
    Let me know if this helped.
    Thank you,
    I worked on behalf of HP.

  • My HP Photosmart 6510 will not print black

    I am having the same problem. I changed the black cartridge and cleaned the heads twice but nothing. Can you help?

    Hi @SINGERSTU,
    Welcome to the HP Forums!
    I will absolutely do my best to assist with your Photosmart 6510
    Have you already tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? If not, please do and let me know how things go for you.
    If those steps don't resolve the issue, please let me know what country you're in, thanks!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP Photosmart 6510 will not print black ink

    I am 6 months past my warranty and suddenly the printer stopped printing in black ink.  Up to this point, I was very satisfied with the printer. I have tried all of the instructions from the support manual, but to no avail. This appears to be a common issue on the discussion board.  Very frustrating.... Please let me know how to fix it.  It would be nice if one of the HP reps, who have responded to all of these postings, would post the fix for this instead of having a private chat with the individual.

    Hi folks, 'm sure this has been a frustrating experience for you. I'd like to help. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... If you complete, or have already completed all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours 
     Based on the comments, it looks like this will help  King_Zog wrote:
    I tried most of the suggestions in this thread, but stopped short of disassembling the print head. Nothing worked until I saw the video referenced in Sunshyn2005's message. That did work, but not on my first try. For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. That did the trick. So, thank you Sunshyn2005, for pointing me to the solution.   - Source Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

  • HP Photosmart 6510 will not print black.

    I purchased this printer less than 2 years ago, but warrantee has expired. Ran through all of the troubleshooting steps and replaced the half-full black cartridge with a new one. It still will not print Black - the other cartridges work just fine. What is going on?
    This question was solved.
    View Solution.

    Hi @Jacomijntje 
    Thank you for reaching out to the HP Forums.
    Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    * Important >  Please include your country/region in your next post. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Photosmart 5520 - Black not printing on some things

    My 5520 has been fitted with new cartridges and all work except the black.  Strangely, black (or at least grey) writing prints on the quality/print report and the cartridge shows as full when this is checked by the on screen request.  However, the print report has a completely blank rectangle under the 'black' heading.  I have followed all the usual steps but I am confused as to why I get black printing but no black on pictures.

    HI , Welcome to the HP Support Forums! I understand that you're unable to print black on your HP Photosmart 5520 e-All-in-One Printer. I will certainly do my best to help you. I would try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5520 and Deskjet Ink Advantage 5520 e-All-in-One Printer Series.  Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Solution two: Check the estimated ink levels, and then replace any low or empty ink cartridgesLow ink can contribute to poor print quality. Follow these steps to check the estimated ink levels, and then replace any low or empty ink cartridges. Step 1: Check the estimated ink levelsFollow these steps to check the estimated ink levels.From the home screen of the printer control panel, touch the Ink icon (). The current ink levels display.Figure : Example of estimated ink levels NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.If any of the cartridges are low on ink, continue to the next step to replace them.Step 2: Replace any low or empty ink cartridgesFollow these steps to replace any low or empty ink cartridges.Video of replacing the ink cartridges The following video demonstrates how to replace a cartridge.  If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.If the product is off, press the Power button () to turn on the product. Wait until the product is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotRemove the plastic wrap from a new cartridge by pulling the orange tab.Figure : Remove the plastic wrap from a new cartridge CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to vent the cartridge.Remove the orange cap from the cartridge. Twist the cap counter-clockwise until it snaps off.Figure : Remove the orange cap from the cartridgeWith the nozzle and the contacts facing down, push the cartridge into its slot. Press down on the cartridge until it is firmly seated. Make sure that the color icon on the cartridge label matches the color icon on the slot.Figure : Insert the cartridgeRepeat these steps to insert the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorStep 3: Align the printer Follow these steps to align the printer using the control panel.From the home screen, touch the Setup icon (), and then touch Tools.Touch the Down Arrow (), and then touch Align Printer. The alignment page prints.Lift the lid on the printer, and then place the alignment page print side down in the right front corner of the scanner glass.Figure : Place the alignment page on the scanner glassClose the lid, and then press OK on the control panel. The printer will align automatically. Press OK to continue.Solution three: Make sure that the ink cartridges are properly vented and seated correctlyIf the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Follow these steps to make sure that the ink cartridges are properly vented and seated correctly.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotExamine the vent area on each cartridge, above the HP logo on the top of the cartridge.Figure : Vent area on the top of the cartridgeIf the cartridge still has the orange pull-tab attached, pull to remove it.Figure : Orange pull tabIf the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.Figure : Clean the clogged vent with a pinClogged ventWith a straight pin, gently remove excess adhesive from the ventUnclogged ventWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place. NOTE: Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.Figure : Reinsert the cartridgeRepeat these steps to inspect the vents on each of the cartridges.Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.Close the cartridge access door.Figure : Close the cartridge access doorTry the print job again.Solution four: Clean the printheadFollow these steps to use an automated tool to clean the printhead.Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.From the control panel home screen, touch the Settings icon (), and then touch Tools.Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.Review the print quality on the test page.Figure : Example of the printhead cleaning test pageIf the print quality on the test page is satisfactory, return to the current print job.If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again. NOTE:  Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.Solution five: Service the printer Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers. NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your
    contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone
    number
    Case number and phone number appear. I hope this helps. Good Luck!

  • My HP photosmart 6510 will not print emails from my blackberry anymore.

    I used to be able to print my emails, but now I get a rejection email from mailer-demon and nothing will print.  Please help!

    Hi @LAM02 
    Have you completed all of the steps in the following document? Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
     I need to know your Country/region, Please include your country/region in your next post. Thanks.
    If I hear back from you and you require further assistance, I will send you a private message to gather some information, or to simply touch base. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
      - In support of Movember
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Photosmart 6510 will not print black.

    Hello 6510 users
    Black will no longer print.  All cartridges HP.  Purchased new black cartridge.  Still nothing.
    Our Photosmart is 15 months old. Low home usage. Any suggestions how to proceed.
    Thanks
    John

    Hello @johnaledger,
    Thanks for getting back to me regarding this issue. I'm sorry to hear that the steps I provided failed to resolve the black printing issue.
    Because the issue persists there is a high likelihood that the Printhead mechanism built into your HP Photosmart printer is defective. The Printhead is what 'reads' the cartridges and puts ink on the page. If the Printhead mechanism is defective a whole unit replacement may be needed as the Printhead is a non-replaceable part within your printer.
    I would recommend at this point contacting our Technical Support queue by phone to explore additional options.
    HP Technical Support can be reached at: 800-474-6836.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    HP Worldwide Contact
    When you speak with the phone support agent please advise them of the troubleshooting steps you have already completed and the results of those steps.
    It's been a pleasure working with you. I wish you luck going forward with this!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Photosmart 6510 e not print black

    Printer 2yrs old using windows 7
    After changing black print cartridge nothing printed.  Tried a second cartridge with the same problem.
    TRied the printer clean head routine - no effect -colours only correct.
    Tried the Hp Scan and Print doctor to clean the heads.   Colours print correctly.  The three bands for black print a very pale grey, Dark grey and light grey.  The test prints in the pale grey (just readable).  The pale grey has a hint of blue.
    Repeated several times but with no success.
    Googled the problem and tried other suggestions without success.
    Successfully printed a colour photo using the photo tray.

    Hello, 
    Please call HP Tech Support for further assistance. You might be provided with a Trade-in option.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Photosmart 6510 will not print/copy black

    I have tried all solutions to the above problem provided in the forum, except the 'secret reset', without success.  As a last resort, could you provide the secret reset or any new solutions?  The concept of a 'secret' solution to a problem is foreign to me and the HP I worked for for over 37 years.  Thanks!

    06/23/14 - Jeff reached out to customer
    I work for HP

  • HP Photosmart 6510, Won't print Black...

    I read through the myriad of posts about this same problem.  I've tried all of your proposed solutions and my printer still will not print black.
    All of the cartridges are new, properly installed, vent cleaned, tape removed, head cleaned...
    What say you HP

    Hi @91Duck and welcome to the HP Forums!
    I understand that your Photosmart 6510 is not printing black, despite your best efforts. I'm sorry to hear that, but will certainly do my best to help out
    Since you've already covered the steps in the document I normally suggest, could you please let me know what country you're in? Thanks so much!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP Photosmart 6510 won't print properly

    I have tried everything I can think of. I have replaced all the cartridges twice now! I have cleaned the printer head and tried aligning the catridges. It will not print black at all! I have no idea why. 

    Hi @ladybug41610,
    Welcome to the HP Forums! 
    I see that your HP Photosmart 6510 will not print in black, and I am happy to help!
    Please, see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in.... If the guide does not help, I would also recommend watching this video:
    If these steps do not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP PHOTOSMART 6510 won't print.

    I have an HP photosmart 6510 and now that so many files come up PDF my printer won't print them.  Says document could not be printed and another message says pages not selected.  Pages are selected and I tried going to advance and print to image nothing works.  I even uninstalled and reinstalled printer as an IT guy at work told me to do. Please help me.

    Hi @doowop,
    Welcome to the HP Forums!
    I noticed that your HP Photosmart 6510 will not print, and I am happy to help you!
    For further assistance, I will need to know:
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the printer is connected, Wireless, or USB.
    If the printer is able to make copies by itself. Copy Text or Mixed Documents
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.  
    In the meantime, please see this printing guide. Print Jobs are Stuck in the Print Queue, and let me know what happens!
    Thank you for posting, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Photosmart 6510 series network printer will not print black after changing cartrage

    HP Photosmart 6510 series network printer will not print anything that is black or has black in the picture after changing cartridge, all other colors are working properly after changing. Does not look like any damage to the cartridge or the insert where you plug in the ink. The well where the ink pad and the cartridge meet is damp with black ink. So not sure what is going on

    Hello dinger57 and welcome to the HP forums!
    I understand since changing the black cartridge the black ink has not been printing. I'm sorry to hear this, but I will definitely do my best to lend a hand
    I will suggest that you start with following through this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If the issue persists after that can you please let me know what country you're in and whether the printer is in or out of warranty? Thanks! Please feel free to private message me the country information.
    Hope to hear from you soon!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • My HP Photosmart 8250 will not print in black.

    Hi,
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    Hi rine051662hart,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to print in black ink.
    Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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