Photosmart 6510 scanner broken?

My scanner is having the same issue. I would love to know the steps to reset it! Thank you.

Hey @BearLakeNate ,
Welcome to the HP Forums!
I see you're having problems with the scanner on your PhotoSmart 6510.
Can you tell me a little more about what is happening? Are you getting any kind of errors, is there physical damage to the glass or plastic, does the scan output look poor (streak, blurry, all black, blank, etc...)?
A good test to see if the issue is hardware related is by performing a copy. Place an item in the feeder or on the glass and press the Copy button on the screen. Black or Colour is fine, unless the issue only occurs on one or the other.
If you are dealing with a scan or copy quality issue please follow the steps in this guide: Vertical Bands, Lines, or Streaks in Copies or Scans.
If the copy comes out OK we can safely say the hardware is fine, and you're looking at a communication or software issue.
If a copy fails, reset the printer. Remove the power cord from the back of the product while it is still on. Wait at least 30 seconds and reconnect the power cord. It should turn itself back on. Test the copy function again after the reset.
If after a reset you still cannot copy ensure the printer is plugged directly into a wall outlet. Sometimes the printer does not get enough power when connected to a power bar, surge protector, or UPS, and will always work best when connected directly to a wall outlet.
If you have attempted all of these steps and are still unable to produce a copy update the printer firmware. You must have a USB connection to do this. You can download the firmware update utility for your printer here: HP Photosmart 6510 e-All-in-One Printer - B211a Drivers.
If you can perform a copy fine, let me know which operating system you are using and we will go from there. To see which version of Windows you are using click here: Which Windows operating system am I running?
I look forward to your reply!
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Hello Kwastfamily,
It sounds like you are unable to print from your computer to your printer. I would run through the troubleshooting steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
All the very best,
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Hp Photosmart 6510 scanner wont let me scan to computer

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http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336
click software & driver downloads and select your OS

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Hi
We have an HP Photosmart 6510 which used to scan fine but now all that it is producing is a document with lines across it (vertical like a huge bar code). Any ideas how to get it to scan the actual document? Thanks very much

Hello,
Please perform all the steps that are applicable.
Click HERE to access the steps. The document refers to Officejet pro 8600, but you may try all the steps that are applicable to Photosmart 6510.
If issue still persists, contact HP Tech Support as the printer would require a service.
If you are from USA and the printer is Out Of Warranty, you might be provided with a Trade in Option.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Hello again Nick56,
I would suggest that you contact HP Total care anyway. You may be surprised at what offers they may have available for you.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hi @Anna11,
Welcome to the HP Forums!
I understand that you are trying to print in black only instead of color with your HP Photosmart 6510. I am happy to help with changing these settings!
For further assistance, I will need to know some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the full feature software and drivers has been installed.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Thank you for posting, and I hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Hi Williamstw
I understand you are unable to get the Photosmart 6510 back on line.
I have provided a document for the printer being offline to take a look at.
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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My HP Photosmart 6510 e-All- In -One printer suddenly stoped coping, and delivers blank pages. When I print from my laptop the printer works but the quality is poor; printing faded out areas within the printed-out paper process. I tries cleaning the Pringheads, but got no resolve to my issue. Can anyone give advice on eliminating my problem?

When you replaced the printer cartridges did it clear up the problem?
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I worked for HP but now I'm retired!

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Sounds like the software was not completely removed (or atleast Windows still is looking for something). Microsoft make a tool that should be able to help, it is called FixIt. Click the link below for more details:
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If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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Hello,
I recently noticed that my HP Photosmart D110 printer/scanner won't scan.
I've reinstalled the printer on my HP computer and replaced the driver software from the original installation disk.
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An error message keeps coming up about the "device" not being fully installed.
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Hey there and welcome to the community, @hpod1
I read about the issue you're having with scanning with your Photosmart D110 model and all of your computers.
Seeing that you cannot scan with any of your computers is concerning and would present the idea of a hardware problem within the printer.
I would suggest trying to make a copy or two and let me know what happens.
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Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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I am employed by HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Are you trying to print from ePrint or directly from your computer?
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This question was solved.
View Solution.

Hi,
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Take a look in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02750681&lc=en&cc=us&dlc=en
If your ink cartridge is the older ink cartridge you shoulf contact the retailer to replace it.
Regards,
Shlomi
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