Photosmart 6515 disables scanner from 1 computer wired to router.

Photosmart 6515 disables scanner from 1 desktop wired to a wireless router. Wireless laptops are fine. Computer won't load web pages while scanner is disabled. Can only enable it again by restarting the computer.  If I choose USB connection from printer to desktop then the 6515 is not web enabled.  Reloaded printer software & connection wizard. Ran HP Print and Scan Doctor with no errors being found. Windows XP operating system. No changes except  Photosmart C700 to 6515 printer. Disabled firewall & problem persists.

OK, thanks for that.  Let's leave the USB cable disconnected for this experiment.
Lets set a static IP AND an external DNS for the pritner:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • Problem with hp photosmart c5180 and printing from computer

    Hello, I have windows 7 and an hp photosmart c5180 all in one printer, at first, I couldnt scan anything to my computer, so I reinstalled the software and drivers for windows 7, and it scans now, but the printer doesnt respond to the computers command to print anything, it kept saying it had expired ink, so I bought new ink, and it still doesnt work, could somebody help? Any answers are appreciated.

    Try the steps in this document, depending on your operating system:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&tmp_task=solveCategory&lc=en&dlc=en&cc...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Fax from computer to photosmart 7525 gets cancelled after spooling

    I can fax directly from printer, but when I use the HP software or print function on the computer to set up fax and send, the progress goes from spooling to cancelled without any error notices. I have a Dell XPS 8500 running 8.1 and Photosmart 7525 connected by USB and wirelessly. They communicate just fine with the scan and print functions. Both are current on updates using the check for updates utility. I have a dedicated Voip phone line from Comcast and ther most current modem that I have slowed through the fax settings. I've spent hours reading forums on HP and Microsoft searching for exactly this issue. Please help

    Hi @xskilledtrades
    The truth is, I don't know what is causing the fax from computer function to fail. I understand from your description that the fax is cancelling after spooling, but that you can print and scan just fine as well as fax directly from the printer. I suspect the issue has something to do with the driver, thus I suggest we remove the driver and reload it.
    Please use the following steps to delete the printer/fax from device and printers, and the driver from the server properties.
    1. In the ‘Devices and Printers’ folder
    2. Choose ‘Print server properties’.
    Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
    Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
    Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
    3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
    4. Choose the printer you want to uninstall and click ‘Remove’
    5. Choose 'Remove driver only'
    6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
    If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
    If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
    After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
    The Setup and software screen will open and you can click on Connect a new printer.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Can no longer scan from my HP Photosmart C 4650 to my computer since upgrading to Maverick

    I can no longer scan from my HP Photosmart C 4650 to my computer since I upgraded to Maverick.  I have to use image capture to do so.  Are there any fix's out there?

    My C4680 works w/o any issues in the last four OSs. You might want to reinstall the 2.16.1 driver update.

  • I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa

    I can't scan from my HP Photosmart C4440; not direct from the scanner to pc nor vice versa, Please help me ASAP, Thanks everyone, I'm stuck with a homework!

    Hello  @Roberto3 , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are having issues scanning. I'd like to help!
    Are you able to make a copy as opposed to a scan?
    Do you have any errors come up when scanning?
    I'd recommend starting with a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend downloading and running the HP Print and Scan Doctor.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HT1338 I need to bulk upload to Auctiva (auction software) but Java was disabled on my computer. I have 10.5.8 so does this mean that I can't use Java? If not, then is there a workaround to be able to use the bulk uploader from Auctiva?

    I need to bulk upload images from iPhoto to Auctiva (auction software) that will then be posted to eBay; however Java was disabled on my computer some time ago due to "known issues."  I have 10.5.8 so does this mean that I can't use Java? If not, then is there a workaround to be able to use the bulk uploader from Auctiva? As it stands now, I have to upload photos individually which is super time consuming.

    You can re-enable it for special purposes, opposite of disabling it...
    Disable Java in your Browser settings, not JavaScript.
    http://support.apple.com/kb/HT5241?viewlocale=en_US
    http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=142064
    http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets

  • How to disable iMessage from a computer if your iPod got stolen?

    My iPod got stolen and I have things I don't want people to see on it, How can I disable iMessage from my computer?

    - If you previously turned on the FIndMyiPod feature and location service is on, and wifi is on and connected go to iCloud, sign in, and go to FindMyiPhone. If your iPod shows you can remotely wipe it. Otherwise there is nothing you can do.It the iPod has been restored it will never show up.
    - Did you have a screen-lock passcode ?
    - Report to police and change the passwords fro all accounts used on the iPod.
    - Apple will not help
    Reporting a lost or stolen Apple product

  • Printing photos from the HP Photosmart 6515- won't pick up the photo paper

    I am trying to print photos from my HP Photosmart 6515. I have loaded the photo paper as the videos show, but the printer does not want to pick up the photo paper. I keep getting an error messge that says I am out of paper. If I put regular paper back into the printer, it will print on the regular paper, but not the photo paper. What am I doing wrong?

    Hello jackie4,
    I understand you are getting an 'Out of Paper' error when trying to pick up photo paper on your Deskjet 3515. I would like you to go ahead start troubleshooting An 'Out of Paper' Message Displays on the Control Panel and the e-All-in-One Does Not Pick Up Paper ....
    Please let me know if this was successful at resolving the error message, if you require more assistance I would be happy to help.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

    I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok" 
    It used to work. I've downloaded and installed the patch for Mavericks.
    I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page. 
    Any solutions to make this feature work again?
    Thanks!

    Hi,
    Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
    Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
    Below you may find the steps to scan on 10.9:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Printing photos on HP Photosmart 6515 from HP Photocreat​ions

    I created a Christmas Collage Print on HP Photocreations.  However, when I try to print on my HP Photosmart 6515 it will not allow me to print on 5x7 photo paper.  Can I do this, or am I limited to printing on paper only?
    Is there a way to save a jpg of the image and print it that way?  I've spend several hours trying to trouble shoot and am frustrated.  Thanks!

    Sorry, I have to say I have never used Photocreations, but are you saying it doesn't give you the option to use the system print dialog (which would give you the option to select a paper size from a long list including 5x7), and it let you create 5x7 collage but not print 5x7?
    Do you have the hp driver installed? Which OS are you working on?
    ======================================================================================
    * I am an HP employee. *
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
    ***Click on White “Kudos” STAR to say thanks!***

  • Scanner is not working. message says try starting scan from computer. what do i do?

    scanner is not working. message says try starting scan from computer. what do i do?

    Hi,
    Double post, please use the following post:
        http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/wants-me-to-start-scanning-from-comput...
    Thanks.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • How do I scan from my HP Photosmart C4740 to my Mac computer

    The printer says " Scanning error.  Try scan from computer or see documentation"

    Hi,
    Try installing the following software, be sure to select HP Recommended Software while installing:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100748-1&cc=us&dlc=en&lc=en...
    Then try scanning again and check for any difference.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Can't use OfficeJet L7780 scanner from my new Windows 8.1 laptop

    I purchased a new Microsoft Surface Pro 3 laptop with Windows 8.1 and used Windows to install a driver for the OfficeJet Pro L7780 All-in-One.  The printer works with the new driver, but I have no software that lets me control the scanner from my new laptop.  Previously on my desktop with Vista where the All-in-One printer was first installed using a wired home LAN, I had the HP Solution Center software that allowed me to control the scanner from my computer.  I tried to use the Windows Fax and Scan software that is on the new laptop, but it says "No scanner was detected". 
    Note:  I do have the install disks for the All-inOne, but was afraid that they would not work for Windows 8.  Any help will be greatly appreciated!
    UPDATE:  I found out about the HP Print & Scan Doctor and ran it.  It fixed my problem by installing the HP Solution Center.

    Hello danchu8899,
    I understand that you are having an issue with getting the printers software installed. First step that I would suggest is to clear the temp folder. I have included the instructions below, for you to follow.
    1) Press the Windows Key and the letter R
    2) In the open field type %temp%
    3) Click ok
    4) Delete all items listed in this folder
    NOTE: if you are not able to delete the item please skip it.
    Next click on the following link 'HP Photosmart and Officejet Full Feature Software and Drivers'. Click on the orange download button. When the option appears to run or save. Please select the option to save the download.
    After the download has finished, please right click on the software and run as administrator. Then follow the on screen instruction for installing the printer.
    Thank you.
    I worked on behalf of HP

  • Hi, how can I disable iTunes from updating to v. 11?

    Hi, how can I disable iTunes from updating to v. 11?

    Olliev wrote:
    How do I disable itunes on my iphone 4s?
    iTunes app on the iPhone is for purchasing music.
    The fact the iPhone starts playing when connected to your car stereo is a function of your car bluetooth system.
    Consult your car dealer/bluetooth system manual.
    I have attempted to delete all music from the device (so there would be nothing to play), but 1 song remains in the iphone memory and I have been unable to delete that song.
    Connect the iPhone to computer and select it in iTunes.
    Click the Music tab and uncheck Sync music.
    Then click Apply at lower right of iTunes.

  • HP Officejet Pro 8600 fax from computer will not fax more than one page without canceling job

    HP Officejet Pro 8600 MFP running on Windows 7 64 bit. I purchased this printer almost a month ago. The install was simple and straight forward with no apparent problems but when trying to fax from computer the program seems to be only able to fax one page faxes. Any multiple page faxes will show a message "spooling" for 10 to 15 seconds then it will cancel the entire fax. I have tried this in both wired and wireless modes with the same results. I have sent 30 page plus faxes from the printer without any problems, it is only the fax from computer that seems to have memory issues. Any solutions out there?

    Have you tried updating the firmware on the printer? 
    If not, here is a link to the most recent firmware:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
    Try that and let me know if it helps to resolve your issue.
    Best of luck,
    Kyle
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Maybe you are looking for