Photosmart 6515 doesn't print black ink after installing new HP cartridges

I have read multiple topics on this very issue. I have followed all recommendations posted by the support staff responding. It started out as printing the black in streaks. Multiple system print head cleanings did not work. Now all of the sudden, there is no black printing. Ensured the print cartridge were vented properly, ran the clean function approximately 6 times. Checked warranty and of course it's expired. I would really like to get this resolved. Tired of buying a disposable printer every 2 years.
I live in southeastern Virginia.

I am having the same problems with the photosmart 6515. Put in new cartridge and now will no longer print black. Tried everything suggested. Nothing works. I am frustrated and disappointed in this product.
BTW - I live in the U.S., in Virginia ... and I am a lawyer and am thinking seriously of a class action lawsuit after seeing how many hundreds of people are having this SAME problem with no solution from HP.

Similar Messages

  • Will not print black ink after installing new HP cartridge

    HP Officejet 4620, Windows 7....installed new HP black ink cartridge and now it will not print black at all. I followed all online tips in the help section, even cleaned the vents on the cartridge itself but only prints blank page. No error messages are shown. Diagnostics ran and says all is working correctly. Also cleaned printheads through 2 cycles still nothing. Any other suggestions? It was working just fine before inserting new black cartridge.
    This question was solved.
    View Solution.

    I just spent  1 1/2 hours on the phone with HP Tech Support but it was worth it.  They are sending a replacement printer no charge to me (expect I chose to pay extra for next day shipping).  Even though my printer is out of warranty!!!  I normally buy HP products anyway but will definintely stay with this brand based on their excellent customer service and support.  Thank you once again for your initial help online and for directing me on the right path!!!

  • HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

    I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail. 

    Hi melissaccss,
    I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP 5510 wil not print in black ink after installing a new black ink cartridge

    My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge.  I see other people have had the same problem.  I have gone through all the troubleshooting suggestions.  
    I would like to know if anyone has been able to fix this problem.  I just spend money on a new XL cartridge.  Any help/suggestions would be appreciated. 

    Hi @obxgirl,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

    I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
    It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
    I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
    and I tried a "Hard Reset" as suggested here (again did not resolve the problem) :  http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
    After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter. 

    Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. 
    The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
    I hope you and HP can still be friends( friendly humor).
    Thanks for your time. 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Photosmart B210a will not print black ink on plain paper... only on photo paper.

    Hi, I have an HP Photosmart B210a that wont print black ink.  I have used a whole set of ink cartridges by cleaning the print heads, allignment etc.  I just installed ALL NEW cartridges and the sae thing is ocurring. I have replaced plenty of cartridges and am experienced.  Just all of a sudden one day the printer stopped printing black ink on plain paper documents like with MS Word, excel and PDF, etc.  It's not set to greyscale either, actually it wont even print grey!  However, if I go to a photo with plenty of black in it, it will print it JUST FINE!!!  I'm at my wits end! I have followed EVERY head cleaning advice in the forums but it will not print black in except on photos... Please help!!!!

    The document here may help, although you have likley already done most of the steps.  Be sure to check the vents.  If the above does not resolve black not printing on your Photosmart b210a the post here may help.
    The black cartridge uses pigmented ink which is not compatible with photo paper.  Although the printer appears to be printing black properly on photo paper it is actually using color mixed together to produce black in this case.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP printer 5510 not printing black ink after new cartridges installed

    having an issue with the black ink not printing at all..Brand new HP cartridges.  cleaned screen with hot water  vent is open

    Hi 6043kmb,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
    I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 6510 won't print black ink

    I changed the ink cartridge in my printer and it won't print black ink now.
    I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
    I have delted the software and reinstalled it.
    I have always used HP cartridges.
    The printer is out of warranty. I'm in the US.
    I have also ran every reset I can find online, nothing is working.
    I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
    Thanks!

    Hello @valster101 and welcome to the HP Forums!
    One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
    If it still won't print black after that, just let me know and I'll do my best to get you a resolution
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Re: HP Photosmart 6510 unable to print black ink/copy

    I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.

    moly50 wrote:
    I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
    @moly50 
    Is the printer within warranty? You can check by entering the serial no. below....
    http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&l​c=en
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Photosmart 6510 will not print black ink

    I am 6 months past my warranty and suddenly the printer stopped printing in black ink.  Up to this point, I was very satisfied with the printer. I have tried all of the instructions from the support manual, but to no avail. This appears to be a common issue on the discussion board.  Very frustrating.... Please let me know how to fix it.  It would be nice if one of the HP reps, who have responded to all of these postings, would post the fix for this instead of having a private chat with the individual.

    Hi folks, 'm sure this has been a frustrating experience for you. I'd like to help. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... If you complete, or have already completed all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours 
     Based on the comments, it looks like this will help  King_Zog wrote:
    I tried most of the suggestions in this thread, but stopped short of disassembling the print head. Nothing worked until I saw the video referenced in Sunshyn2005's message. That did work, but not on my first try. For the second attempt, I left the wet paper towels in place for a couple of hours to really soak the print heads. That did the trick. So, thank you Sunshyn2005, for pointing me to the solution.   - Source Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

  • N82 Black background after installing new maps

    My N82 Maps show just a black background after installing latest maps for Middle east with new map loader. I am using Maps Version 2.0 Any help?

    I just spent  1 1/2 hours on the phone with HP Tech Support but it was worth it.  They are sending a replacement printer no charge to me (expect I chose to pay extra for next day shipping).  Even though my printer is out of warranty!!!  I normally buy HP products anyway but will definintely stay with this brand based on their excellent customer service and support.  Thank you once again for your initial help online and for directing me on the right path!!!

  • HP Photosmart 6510 isn't printing black ink either.. what is the way to fix this?

    I have a HP Photosmart 6510 and have now purchased three new HP approved 564xl Black Ink cartridges, and they won't print,, the colors print fine... I don't recall when I bought this specifically, but it has to be within the last 2-3 years... I am very hopeful someone has solved this, as I see way too many people with the same issue   
    Please Help!

    @2jjunior 
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here
    http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello.
    I work for HP

  • My HP Photosmart 6510 won't print black ink

    Tried to add a response to the existing link for this issue, but couldn't find a way to do that.  Maybe I'm just blind.  Nonetheless, here are my answers to the information that has been requested:
    1. Which model HP printer you have. = 6510
    2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them.  No, they didn't work.
    3. What country you reside in. = USA
    4. Whether the printer is in or out of warranty. = Yes, it is.
    Seems like this is a fairly significant issue in the market.  I hope a countermeasure is being developed.
    Thanks for your help.

    Hello CoachTC,
    Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
    I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
    I hope to hear from you soon.  
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Photosmart 5200 won't print black ink

    Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

    Hello, 
    Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP Photosmart Plus will not print black ink

    My printer will not print anything in black ink. I just replaced the all 4 ink ink cartridges and on the printer it says that they are all full but it still will not print anything in black ink. All the other ink works fine. 
    It is an HP Photosmart Plus and the model is B209a. I bought it about 4 months ago. 

    The troubleshooting steps in this document may help resolve the issue.  If not the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Maybe you are looking for