Photosmart 6515 prints in any color but black

I replaced all the ink cartridges and I don't get any black ink. I have tried removing and reinstalling the black cartridge, installing another black replacement and running the clean heads process. Is it likely that the problem will be solved by replaceing the printhead?
I viewed the video for replacing the head. It looks pretty simple, but the demo printer was a different model and access doesn't seem as easy on the 6515 model.
Thanks for any comments,
Rick

Hi rbk1944,
I understand the black cartridge in your 6515 will not print. Please do not attempt to replace the printhead, instead please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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