Photosmart 6520 not printing color

All cartridges were printing fine until I replaced the black 564 with a 564xl.  Now all I get is black.  The printer shows the ink levels in the color cartridges are over half full, I checked all the cartridges to make sure they weren't plugged, I reseated all the cartridges, ran "clean printhead," still no color.  Do all the cartridges have to be an "xl" or can I use a mix?  Now what?  This printer is barely a year old.

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I work on behalf of HP
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    Hi @Mtimmer 
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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    I worked on behalf of HP.

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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