Photosmart 6520 not printing

I have a Photosmart 6520 printer that gives me an error message when I try to print something from online from my HP Chromebook. This problem began a few weeks ago, before that time, I was able to print. The error message I get on the google cloud print website is: "job error in external service". I was just on the phone with HP tech support and they couldn't fix the problem. Anyone here know how to fix it? 
This question was solved.
View Solution.

Hello bassplayinlady,
Welcome to the HP Support Forums!
I understand that when you try to print via Google Cloud Print to the Photosmart 6520, you get an error "job error in external service". When you spoke with the HP's Tech Support, what troubleshooting steps did they have you do?
Are you able to print from the printer by any means, a copy, self test, etc? To print a self test; touch Setup (wrench icon in right corner of printer screen)> Tools> Printer Status Report.
Try printing via ePrint and let me know if that works as well.
Getting Started with HP ePrint Mobile Apps<---
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    I am not an employee of HP, I am a volunteer posting here on my own time.
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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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