PhotoSmart 6520 Print Quality Diagnostic no grayscale
Have a PhotoSmart 6520 printer that has worked well for 6 months. Used several black cartridges over the 6 months.
Ran out of black ink again and replaced the cartridge, new cartridge would not work at all. So put in another, which seemed to work at first, but when printing black in any darkness other than full black there is little to no ink dispensed. However, it will still print black text.
Now after changing printer cartridges twice, when printing the "Print Quality Diagnostic" page, all the text prints out fine, but the grayscale bars do not print at all.
Any help would be greatly appreciated.
This question was solved.
View Solution.
Are your color cartridges working? Light grayscale areas are typically printed using the color inks to give better print quality. (The black ink droplets are much larger than the color, grayscale using color gives better prints.) Depending on your operating system there may be a setting in the driver for "Print in Grayscale".
Check the color print quality as shown in the document here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages
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Black only prints on Print Quality Diagnostic report - Photosmart 6525
I have a Photosmart 6525 printer. On the 2nd page of a 2 page print, black rapidly faded out. Cartridge only weeks old and printer ink level check showed it as nearly full. I ran the Clean Printhead option which printed out a Print Quality Diagnostic when it was done. All of the informational text printed perfectly but nothing in the black grey-scale box or in the alignment. Still won't print or copy black. **bleep**?
The informational text on the print quality page is printed with color and black inks, so that if one or the other is not working the print will still be visible.
I would suggest going through the troubleshooting steps in the document here. Be sure to check the vents as described in that document.
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart 7510 - L:ooking at my Print Quality Diagnostic Reports - Why so many more "PHA Drops?"
My Photosmart 7510 C311a indicates it has printed about 7500 pages since I purchased it in about November 2011.
Tonight, after replacing the Cyan ink cartridge, I ran the cartridge alignment and then printed out the Print Quality Diagnostic Report. As I was checking it out, I noticed the mention in 11, 12, 13, and 22 of the words:
11. PHA Installed: 01/24/2012
12. PHA TTOE Completed 1
13. PHA Hex ID: K: 3ff11948_5c3f230b, C: 00f11d60_5b421f06
and on the line across the page for Item 22, with numbers under each color cartridge,
(Cartridge Color) Photo Magenta Cyan Yellow Black
22. PHA Drops 1493032000 4700387000 7245406000 51771850000 13001389000
While these numbers are very large, I was curious as to how quickly the grew in the very short time (like five minutes) between the time I ran the first diag report and then aligned the heads and ran another diag report -- at the most it was five minutes and I printed nothing in between. Then, after calculating the growth in each number, in about ten minutes, I ran another diag report and the numbers grew again. For each color cartridge, over the three tests, with no more than ten minutes between tests and with nothing but the three reports printed, here are the three sets of numbers for "PHA Drops."
Photo 1493032000 1494847000 1496485000
Magenta 4700387000 4702380000 4704197000
Cyan 7245406000 7247860000 7249779000
Yellow 5177185000 5179178000 5180995000
Black 13001389000 13008428000 13013963000
Between the first and the second diag reports, the numbers for each cartridge increased by the following numbers:
Photo 1,815,000
Magenta 1,993,000
Cyan 2,540,000
Yellow 1,993,000
Black 7,039,000
I didn't bother to calculate the change in numbers between test 2 and test 3, but I suspect the numbers will be similar.
My question is this: What exactly is the definition of a "PHA Drop" and how does it fit into whatever the "PHA-related process" entails?
I have read two or three "PHA Drop" related queries and answers on the HP Forums and the answers -- bluntly -- sound like the answer-maker either has no real idea what is involved - or - thinks nobody on the forum could understand the real answer. Bad form..
I don't think there is a 'conspiracy to deny' here and I don't even think the PHA Drop is something I must know about to sleep tonight -- but, it is an obvious and open part of the information that HP has seen fit to include in every Print Quality Diagnostic Report and one of the posted answers states that the whole PHA 'thing' is only used for "diagnostics."
Okay, diagnostics run by whom and when and where and for what purpose? A really good, complete and accurate, fact-based answer might even help HP Users better understand the equipment we have spent good money to acquire and use.
Answer please.
Thanks
This question was solved.
View Solution.PHA stands for Print Head Assembly. This is the assembly of the color and black printheads and the electrical interconnect.
PHA drops are the individual ink droplets printed. An individual drop is very small, on the order of 5 x 10 ^-12 liters for color, perhaps larger for black. I would not be surprised to see 7 million black drops on a page. At 600 dpi one square inch of paper would take 360,000 drops so 7 million drops would be about 20% coverage of the page if all the ink were used for printing There will also be some ink used for servicing to keep the printhead clear. The document here has information on how ink is used.
The diagnostic page is useful in cases where there is a problem in printing and you call HP support. They may have you print a diagnostic page and may ask for some of the particular lines to help diagnose the issue. There are a large number of items in the diagnostic page that can be of interest to the support folks (or the engineers during development) but for the most part they are not useful for the end user.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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"print quality diagnostic report"
I have a HP Deskjet 3520 All-in-one printer and I just went to the "HP Deskjet 3520 series toolbox". Under the first tab (Device Services) is the button "Print Quality Diagnostics Page". I then clicked on that button and got the "Print Quality Diagnostic Report".
However i can not find anything that tells me what all the diagnostics mean.
attached is the document that I am talking about.
Questions:
1. The Magenta shows lines in the top of the lines on the top of the report but these go away at the bottom. Do I need to run a clean head cycle or seeing as that cartridge is low on ink just replace it?
2. In the bars of solid colors the light yellow (the bottom bar) has a white streak through it. Again I know it is low on ink. Is the issue there the ink level or does the head need cleaning?
3. Below those bars are numbered items about the printer but what does PHA mean? (Print Head Assembly?)
4. Number 22 in that list is PHA Drops. What does that mean?
Does anyone know where I can go to get answers to these questions?
Any and all help is appreciated.Hello RayGo75 ,
Welcome to the HP Forums.
I see that you would like some explanation on the Print quality diagnostic report.
You stated that you attached a copy of the report that you would like reviewed but unfortunately, It is not listed on this thread.
Please reattach it and I will be happy to go over it and explain any details that you need covered.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Keep hp 6700 in good shape: automatic print quality diagnostic page every week?
Hi all,
I've recently bought the HP Officejet 6700 Premium, and I'm concerned about keeping it in good condition, since I had to replace my previous canon printer because of a stuck printhead (the photo black one, I didn't used it for a long time).
Since I don't print much (but I'm using the ADF scanner a lot), and other family members prints sporadically, most of the time in black and white, I would like to setup an the printer to automatically print a diagnostic page every week to make sure everything is alright.
Using eprint, IFTTT and google calendar I could automatically send a file to print (I already set up the printer to wake up a few minutes before the calendar event) with black and color bars (someone suggest to print the google homepage since it has many colors but uses little ink).
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Thanks for the attention
Cheers from Italy!
This question was solved.
View Solution.Hey,
To clarify for you and answer your new questions on the printers self maintenance.
The maintenance cycle occurs randomly. It will occur after any power up, after print jobs(not every one) and any time it "think's" printhead health is poor. As mentioned above the printer to does have to be powered on for this to occur.
You can if you'd like still print off the odd test page just to check, once a month would be adaquet.
If you want to be saving power and are turning it off, then you would want it to be at least powering on and running the automated service that occurs weekly.
I hope this clarifies everything for you. Thanks for your posts.
I worked on behalf of HP. -
HP Photosmart 6520 printing issue
Put in new cartridges and went through the diagnostic and it won't print in black ink. The print quality diagnostic reads no black in but it is new and just out of package. Airway seems clear.
Hi @nortonlawyer
Just checking if the suggestion from @garytech1 solved the issue?
Black not printing
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025
Thanks
Ciara
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Hp Photosmart 6520 printer assistant error
I have the Photosmart 6520 printer setup on the ip address and running windows 8.1
When I run the printer assistant for scanning on the Windows side everything works fine
BUT when I do to the desktop option and then try and run the scanning option (using the printer assistant) it want to re-setup every time. I went on-line and downloaded the entire printer setup for windows 8.1 and still get the same error.
It was working fine and all of a sudden it started to happen and I have not loaded anything new lately.
Does anyone know how to fix it?
Thanks
This question was solved.
View Solution.Hello JonHayward.
I understand your concerns. It seems like your printer software has a conflict. Please follow these steps to try and resolve your issue:
Please uninstall your software from the Control Panel of your computer. I will provide an HP document here, to help perform these steps.
Next, clean your Temp Folder on your computer. I will provide a YouTube video on performing this step here.
Before installing the software onto your computer, please follow this HP document on Using Microsoft System Configuration. Only perform Figure 2, Figure 3 and figure 4, but exclude number 5 in this document. Do not perform any further steps.
Now, install the full feature software from the CD or from the HP website here. Please choose your correct operating system; either 32 bit or 64 bit.
Afterward, perform step 5 in the "Using Microsoft System Configuration" document. This will enable the normal start up.
Please inform me your troubleshooting steps.
Good luck.
I worked on behalf of HP. -
Font size when printing from Safari to HP Photosmart 6520 printer
I just bought a Macbook Pro 13 inch, running OSX 10.9.5. When I try to print something from within a Safari web page to my HP PhotoSmart 6520 printer, the font is huge. Does anyone know how to adjust the font size for use with Safari. The font size seems to be ok when I print from Pages, for example. So I m thinking the issue may be limited to printing from Safari.
No one has replied yet and HP has never played well with Apple, so the best I can do right now is to point out a site that has proven very helpful to many users wanting or needing to read up on color management and printing:
http://www.gballard.net/psd/cmstheory.html
Wo Tai Lao Le
我太老了 -
On windows8 how do I switch a photosmart 6520 printer between offline and online
on windows8 how do I switch a photosmart 6520 printer between offline and online
Hi 1jsl
I'd like to help you get the printer communicating with the computer. Please follow the instructions in the following document. This document addresses 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print as well as,
Printer won't print
Print jobs are stuck in the print queue (A log of print jobs waiting to print)
No response from the printer
Thanks for joining the HP Forums, I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP -
Photosmart 6520 printing small format pictures
I am having trouble printing 5x7 and 4x6 prints on my HP Photosmart 6520 printer. I can print full page but no other size works. What am I doing wrong?
Hi,
Where do you put photo paper for smaller sizes ? The printer needs photo paper for smaller sizes to be loaded properly on the photo paper tray otherwise it won't know where to find the right format.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
HP Photosmart 5520 print quality issues - Not printing black
Hi,
I bought a HP 5520 printer. I used it once and printed less than 10 photos and it was great the quality was superb.
I went to use it for the second time and the print quality was terrible. There is no problem with the printer responding to comannds it tries to print just it is awful quality.
I used the trouble shooting guide that HP have posted on line. I went through every step multiple times - I am using the correct paper, Genuine HP cartridges.
I got to the step where you run the Print Quality Diagnostic Report and there is NO Black present, Yellow is faint and the other colours have horizontal streaks.
I ran multiple print head cleans and no change.
I bought brand new HP print cartridges and still no change also ran multiple print head cleans and Print Quality Diagnostic Reports but still the same.
I tried to phone HP technical support but as I am at work just now and not with the printer they would not put me through to a technician
They told me to try and get an online Chat with a technician - well a few attempts and hours later still no response from them
Has anybody got any help on this issues please?
ChrisHi,
Yes it is in Warranty. It is virtually brand new.
After I last posted I got through to the online chat support and was sent an email with options to 'troubleshoot' which I had already done with no success.
I was also given a link to try to update the printer firmware - which I will try when I get home from work.
I will see if that makes any difference but am sceptical as the printer worked fine the first time round but hasn't worked since and nothing has changed on it.
Chris. -
Photosmart 6520 printer fails during long print jobs
Have a photosmart 6520 conected on line to an HP Pavilion laptop, windows 7. While running printer for multiple pages, the printer will stop printing key board and start printing ink smears. If the printer is shut down for a while, it will resume proper printout but may revert to smears.
This is the second 6520 to do this. the first one did the same thing on my daughters computer also.Hi woodworkergp,
I'd like to help. Can you answer some questions?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? See Solution 5 for help.
If you run the clean printhead utility 2 to 3 times, do you notice any change? See Solution Six, Step Four for help.
Approximately how many pages are printed correctly before the ink starts to smear?
Are the ink cartridges new, non-refilled and HP brand ink cartridges?
If you don't see a change, I recommend that you start at the beginning of the link Troubleshooting Print Quality Issues and follow those steps. Let me know how it goes.
Good Luck !
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert -
HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others
My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Windows 8.1 photosmart 6520 printer app won't open
I have an AsusQ301L running Windows 8.1, with Kaspersky Internet Security 2014 running. Just bought a Photosmart 6520 and installed driver software from HP website. The printer will print form my applications, but the HP Application software will not open. I've removed the software and reinstalled with no change. Uninstalled, copied installation disk to USB (on another machine as this one does not have CD drive) and reinstalled with no change. Cannot open App from Windows 8.1 start screen, from desktop task bar, from desktop icon.
I can print from my computer and can scan to my computer, but the application SW will not open. The software opens fine on other family members computers, and HP Pavillion and a Toshiba Satellite, bith running 8.1.
Any clues as to why I cannot open the software?Hi @snvr2l82wn
I would like to help you get the HP Printer Assistant working. Please use the instructions below.
Right-click or tap and hold the bottom right of the screen, and then click or tap Run .
In the Run dialog box, type regedit , and then click or tap OK . The Registry Editor window opens.
Click or tap File , and then click or tap Export . The Export Registry File window opens.
From the Save in: dropdown menu, select Desktop .
In the File name: box, type backup .
In the Save as type: dropdown menu, select Registration Files (*.reg) .
For Export range , select All , and then click or tap Save .
NOTE:You can delete this file once the issue has been resolved.
Click here to download the automated patch that fixes the issue.
Click or tap Run , and then follow the instructions to install the patch.
This can be found in the following document: HP Printer Assistant Opens with a Script Error or in Notepad.
Although the issue may not be as the title describes, the patch could resolve the symptom you are experiencing.
If the issue persists, please post back and I will gladly return with an alternate solution. If however, this resolves the issue, please post back to let me know, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Using IPAD2, IPAD MINi, HP photosmartE6520 set up on wireless network. No problem printing from my devices, but the following day, it is looking for AirPrint printer, why?
Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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