Photosmart 6520 printer fails during long print jobs

Have a photosmart 6520 conected on line to an HP Pavilion laptop, windows 7. While running printer for multiple pages, the printer will stop printing key board and start printing ink smears. If the printer is shut down for a while, it will resume proper printout but may revert to smears.
This is the second 6520 to do this. the first one did the same thing on my daughters computer also.

Hi woodworkergp,
I'd like to help. Can you answer some questions?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? See Solution 5 for help.
If you run the clean printhead utility 2 to 3 times, do you notice any change? See Solution Six, Step Four for help.
Approximately how many pages are printed correctly before the ink starts to smear?
Are the ink cartridges new, non-refilled and HP brand ink cartridges?
If you don't see a change, I recommend that you start at the beginning of the link Troubleshooting Print Quality Issues and follow those steps. Let me know how it goes.
Good Luck !
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

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HP Photosmart 6520: Black ink is not printing evening after installing all new ink cartidges

Good evening,
Printer has been working great since I've bought it. I replaced the black ink cartridge today because my daughter remarked that blank pages was printing ... no word doc.
Tonight I tried to print and no black ink, neither from the Printer function nor the Copy function.
Just to make sure that this wasn't a bad black ink cartridge, I went out and bought and installed all the ink cartridges and still no black ink,.
I have run the software - Clean Printheads, both steps, twice (after waiting an hour inbetween the first and second series.)
I have verified that the in flows from the cartridge.
I have verified that the vent hole on the cartridge is open.
The warranty ended on 12-31-2013.
The only time I see black ink (words) is when I print the PRINT QUALITY DIAGNOSTIC report.
Printhead removal does not appear to be user available. Any suggestions - other than buy a new one?
Gunz

Hello afcosta355,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?

Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?
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Thanks.

Hi,
Double post. Please use:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Can-I-use-use-564-XL-ink-in-HP-Photosm...
Thanks
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartrige in it. I have tried restarting the printer, and the computer and it is not helping. Please help.

Hi Roselilith823,
I came across your post and was wondering, was the issue you were experiencing resolved?
Roselilith823 wrote:
Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartridge in it. I have tried restarting the printer, and the computer and it is not helping. Please help.
If you are still having difficulty, please call Phone support regardless of your printers warranty status. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome, and/or if the issue had already been resolved. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Cannot use web services with my Photosmart 6520 e-all-in-one printer.

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Hello Hanovarian,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when you try to enable the web services on your Photosmart 6520 printer.
Please set a manual IP address and manual DNS servers. I’ve included another post that has the instructions and screen shots. It’s for the Photosmart 7510 printer but the steps are the same.
Regards,
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
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I work on behalf of HP

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Phone no.s
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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You seem to have marked your own post as "This solved my question."
One other thing: You either used the "Ask your question" field on this discussion board or you've been misled by poor field labeling on this forum. In either case, you typed a large part of your message into the field intended for the subject. In the future, use the "Start a discussion" link on the right, then just type a short summary of your post into the first (subject) field, then type the whole message into the field below that.

HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart 6520 - shows offline and has stopped rotating printing for short-edge binding

I have suddenly had some issues with my HP Photosmart 6520 printer. I use a wireless connection with my Macbook Pro (OSX 10.9.5)
First problem is that the printer icon in the dock has recently shown to be offline/not connected. The printer would print pages of documents in the computer (Open Office stuff) but would not print material direct from a web browser. Now (a few days later) it showed to be offline and wouldn't print anything.
I should point out that the printer device list in System Preferences shows two different entries: one is "HP Photosmart series 6520" (listed as offline) - and the second is "Photosmart 6520 series (FDA82D)" (listed as idle).
The first ("HP Photosmart series 6520") had been ticked as the default printer. I then ticked "Photosmart 6520 series (FDA82D)" to change the default printer.
Then I noticed, when I used the Print command for a document, that the printer list in the Print dialogue box showed that it had a tick against the "HP Photosmart series 6520" printer. When I changed this to the ("Photosmart 6520 series (FDA82D)" printer, the machine printed my document. But the next time I opened the print command, the tick was once again next to the "HP Photosmart series 6520" printer.
The printers listed in the Print dialogue box have small icons to their left. The "HP Photosmart series 6520" has a wavy line inside a circle and the "Photosmart 6520 series (FDA82D)" has an exclamation mark inside a triangle.
The second problem is that the printer is no longer rotating the second page when I am printing two-sided and choose "short edge binding" in layout. It now prints out exactly the same as when "long edge binding" is selected (default). The result is that the second page is printed upside down in relation to the first page. This problem has never previously occurred.
So far I have tried paracetamol and scotch but neither seems to solve these problems. Not sure if I should try them together!
Sorry this is so long-winded - I'm trying to include as much detail as possible to make it all clear from the start.

Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6520 printer fails during long print jobs

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