Photosmart6520 replaced cartridge 564 now will not print

photosmart6520 replaced cartrage #564 (black) now will not print

Hello santa309 , and welcome to the HP Forums.
I see you are having issues with your black cartridge not printing. I would like to try and assist with that!
I would first suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following this document on Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
I would suggest as well to utilize this document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Photosmart C7280 was installed & working - now will not install - URGENT solution needed

All in one was working fine. Is on Network. Dell Workstation is wired and so is all in one. Other computers are laptops - wireless working fine. For an unexplained reason the software on the Dell stopped working - fax, scan, etc. But it would print but gave error messages. So I uninstalled it and downloaded the latest software from theHP website. First time trid to install - error message in the checking process - second part and uninstalled and did a check of the hP site but timed out. rebooted. Tried again after downloading from HP again. THis time it got to the install stage but once again an error. repeat process and this time downloaded a solution. Followed the steps in the solution - msconfig including firewall, rebooting, etc. Unsuccessful again. Now have no printer on Dell and need to have it working as I have assessment taskc due on weekend and can't print them. Need solution to solve this issue.

When you said you try to download it from the website. Did you click INSTALL on the driver or did you download and save it first on your computer? You may want to try and download and save it on the desktop. Once download is complete, manually start the installation by double clicking it on your desktop.
Aside from that, try to install just the drivers?
So when you're installing the driver/software, it will give you a screen where you can check the box for the user license agreement right? and above that is a 4 link that would say: Internet Connection Usage, Select a software (can't remember the rest of the two options) Click on the internet connection usage and choose the following options:
-First question: NO, I'll do it myself
-Second question: NO, thank you
-Press OK to go back to the main screen
This time, click on the SELECT A SOFTWARE TO INSTALL
-Uncheck everything. except the very top of the list which is grayed out; That's the driver of the printer
-There might be other software installed on your pc already that would say "already installed" you can ignore that since it will be grayed out. You need to uncheck those things that you can uncheck.
-Click Ok to go back to main screen.
-Proceed with the installation.
I hope that works for you.
---Click KUDOS if you want to say THANKS.

HT3669 I have a HP Deskjet 2540 that now will not print. How can I get this printer to start printing again?

I just got a Mac Mini. There was the OS 10.9.2 update and now my printer will not work. I have tried to re-download the driver. I have done and re-done the printer and scanner cue. I have now deleted the printer and the installation but I don't see my printer on this list. It is a brand new printer. Please help!

Try Resetting the printing system:
http://support.apple.com/kb/PH14141

Deskjet 3070a - Deskjet 3070A - replaced cartridges but now it stopped printing black

Hi,
I just replaced all my cartridges but the black colour is gone - I even tried to replace the black cartridge but it did not solve the issue.
The printer is out of warranty but I spend a lot of money on new ink so I would appriciate to receive advice on how to solve this issue.

The document here may help black not printing on your Deskjet 3070a. Be sure to check the vents as shown in solution three.
How far out of warranty? You can check with HP's warranty tool here. What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Replace hard drive, now will not boot

Pavilion dv7-6b78us was running windows ultimate
Had to put a new hard drive the factory one died unexpectedly. Had a 700 gig I think. now have a 350 gig. replaced HD and proceeded to run all the test to make sure it was alright. When I tried to install windows I keep getting No bootable device -- insert boot disk and press any key. I have tried setting it to boot of the internal CD/DVD, didn't do any thing, tried booting of a flash drive copied the OS to the flash drive and set it to boot from Flash memory, still did nothing. Set it to boot from an external cd\dvd usb drive put a new copy of windows in the drive still nothing. Have been in roxio to make a boot disk and copied windows 7 again still nothing happened. I am a collage student and I need to get this thing up and running, any help would be greatly appreciated

Having same problem! I need help also!

Hp photosmart all-in-one c 7280 will not print since clearing paper jam

Had my first paper jam in 2 1/2 years - cleared out the paper but now when trying to print documents they just back up and a check-mark appears by the default printer beside the word "error". I right click on the printer icon; cancel the backed up documents and the word beside the check-mark changes to "Off-line". I set the printer to On-line and the word beside the check-mark changes to "Ready".
I then send another document for printing with the above scenario repeating itself.
I can make copies so am pretty sure the paper jam is cleared. There's just no response to the Print command.
Will appreciate any help - john t

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue, specifically the Print Diagnostic Utility.
It may also help to reset the printer as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

On my C4795, when I put a new cartridge in, it will not print the alignment page properly.

Page only prints about 20-25% of normal. Then, scan doesn't recognize page. Solutions don't address this. Tried another cartridge, same thing.

We need to know what Mac you are using and what version of OS X, then we can get your question transferred to the correct forum.

Will not print black. ink cartridge is new. also shows low black level with new cartridge.

HP Photosmart C6180 all-in-one. Will not print Black. Also shows low black ink on ink level. Cartridge is new and HP brand.
In printing colors, very light and has RED hue as there is no black. Also two other cartridges show low ink when all the cartridges have been replaced.

Hi there,
Download and run the print and scan doctor located here (amoung resolving some things automatically it can give us a better idea of what is going on with the printer). Give the steps outlined a shot and let us know the results.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Since upgrading to lion and updating HP software my printer (photosmart D5160) will not print to CD/DVD when I try it says my printer doesn't support CD printing. any help will be welcome

Since upgrading to lion and updating HP software my printer ( HP photosmart D5160 driver 3.3.0) will not print to CD/DVD,when I try it says "your printer does not support CD printing". any help will be welcome.

I see those are old posts above but I'm just now having the same problems. I have the original software CD that came with my Photosmart D5160 printer but I can't load it. I get the message "You can't open the application "HP Installer" because PowerPC applications are no longer supported". So I don't have that going for me, which is not nice! But I couldn't really care less about that if I can just find a CD labeler software that will print from my Mac to the D5160. I'd rather by new CD labeler software than a new printer. I've tried a few free CD labeler software downloads, including iWinSoft Label Maker, but nothing has worked so far. I think there's an answer somewhere; I'm able to print documents on regular paper using this printer, but I only bought it (many years ago) to print CD labels and some pictures. It's been used only sparingly and it's been in storage since I bought my Mac 3 years ago, mainly because a I got a free printer with my purchase. Any help is vertainly appreciated!!!

HP Photosmart e-All-In-One C310a not printing black ink?

HP Photosmart e-All-In-One C310a will not print black ink. I've installed new genuine HP cartridges (original cartridges were also genuine HP). I've run through all troubleshooting processes, test pages, clean heads, alignment procedures, and other suggested forum fixes such as "removing all cartridges, powering down, removing power cord, reinsert power cord, power up and reinstall cartrdges" which seemed to work for some other HP customer, but not me. Any ideas? Or am I fortunate enough to have a DUD?
Please help....

Hope you a having a great day,
I am reaching out to probe if you still experience this issue. If you are, take the time to try this I might help,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02187415&cc=us&dlc=en&lc=en&product=4231205&tmp...
I will do my best to assist you. If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Thanks
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP Deskjet All in ONe L7650 will not print black only --

Started doing this with previously working black cartridge, updated software--prints, but blank page comes out when set to black ink only; prints other colors.
Changed black print cartridge and still will not print black. Diagnostic page prints other colors.
Printhead health shows good for all colors.

What brand of printer cartridges (not printhead) did you use the last time you changed them? I don't know if it was because one or both of my printer cartrdiges went dry, but I put new cartridges in (not printhead) and it improved somewhat--I kept trying to clean the printheads but it seemed to never get resolved.
I refuse to have to buy new printheads. I tried several cycles of "align printheads" "clean printheads" and never got a decent print out, but I did get to the point of all the colors printing although magenta printhead makes printing errors and so I never know what I am going to get with color anymore.
It seems to be at its worst when printing in "draft" but in normal or best (with more ink coming through) it seems better--the higher ink volume seems to cover some of the problems with the printheads.
So, I am justing using it "as is" and not replacing the printheads--because it is a waste and yes, could almost get a new printer for this cost.
I wish I had never gotten this All in One and just stuck with the old 970 csi and the old UMAX scanner, which was a better scanner, but thought I would "save some space" by getting this since it scans legal, which I needed.
Just keep trying to reseat the printheads (also trying to reclean them, which seems to make it worse) and keep printing out those "tools" alignment and cleaning procedures.
But no help from HP.

Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp 1315 will not print with 10.6.7

I cannot find any answers to this strange set of circumstances.
I had an old iMac and an hp 1315 all-in-one printer, and everything worked fine. I recently bought a new iMac with OS 10.6.7, and, rather than reinstalling the printer software, I just plugged the old printer into the USB port on the new iMac. The printer worked fine but the device would not scan. I have since learned that 10.6.7 supports printing ONLY on this device. So far so good, but this is where things get strange.
I wanted to scan some pictures, so I got out the old software CD that came with the printer and installed it in my new iMac. The result was that the device was now able to scan. I was happy about this until I discovered that the 1315 now will not print. I have done everything I can think of, including:
-- uninstalling the hp software
-- downloading the most recent driver from the HP website
-- deleting the printer from the Print & Fax window and then adding it again
-- running the "Reset Printing System" on the Print & Fax window
-- running "Software Update"
-- unplugging, replugging, restarting, etc.
-- running the test page on the printer
-- using the device to copy (i.e., using it separate from the computer)
-- checking to see that there are no lights blinking on the device and that it has toner and paper
The Print & Fax window shows me that my 1315 is "Idle" and is the "Last Printer Used," and it has the green light next to it that should indicate that there are no issues with the printer. But when I try and print something, it doesn't print, and the job status is simply "Error."
I am fine with using this device as a printer only, like I did up until yesterday. I have another scanner, and if I had known this would happen I would used it and would never have touched the 1315 or messed with its scanning function.
I must be able to print things for my business. Can anyone help me.

Download and use the updated HP software from their web site, don't use the disk.
You might have to perform some of the steps here, including trying a new user and #18 Resintall Just OS X to kick out the traces
Step by Step to fix your Mac

Epson rx680 will not print after apple update print driver

I have an Epson RX680 which worked perfectly until I allowed the latest apple update to be installed with newest epson printer driver. It now will not print but comes back with a rasce blah blah error. Tried restoring to the previous software but to no avail.

https://discussions.apple.com/thread/5233149

8500 does not show troubleshooter as turned on. It is on and will not print.

Had this printer for many years. No problems. It now will not print. Windows 7 troubleshooter says to turn on the printer and try again. The printer was and is powered up and will not print. I have cycled both the printer and the computer trying to sync them.

Uninstall LR from Control Panel—there may be more than one entry: Adobe Photoshop Lightroom, Photoshop Lightroom, Lightroom are all possibilities, then after LR has been uninstalled, log out of the CC Desktop app using Gear / Preferences / Account / Signout, reboot, and then see if LR shows up in the CC Apps list, after you give it a minute or two to contact Adobe’s servers. LR 5.6 is the current version which is probably what the update message is about.

Photosmart​6520 replaced cartridge 564 now will not print

Similar Messages

Maybe you are looking for

Photosmart6520 replaced cartridge 564 now will not print