Photosmart 6520 Scanning

I have just purchased an HP Photosmart 6520 to replace my 6510 which was malfunctioning. I always do my scanning from the the HP Scan on my iMac; with the 6510 I could go into Preferences and change resolution/colour or black & white or grayscale/crop size if wanted each time I scanned. But those preferences do not exist, or at least I cannot find them, in the 6520 HP Scan utility. I have downloaded the latest software. There is the "Scan to Computer" options but changing them makes no difference to scanning from the computer, which means that I am, so it seems, left with having to use the defaults built into the software (200 dpi colour for photos and 300 dpi grayscale for documents). Is there any way I can change these settings to my own requirements for each scan, i.e. I never scan photos at less than 300 dpi. My operating systen is OS X Mavericks.

Hi TomTreb,
Welcome to the HP Forums!
I see that you are missing some scan options for your HP Photosmart 6520, on Mac OS X 10.9, and I am happy to help you with this scanning issue!
Please make sure that the Airprint driver has not been selected as the default, it should read as HP Photosmart 6520. Click on the Apple Icon, System Preferences, then Print & Scan. Then look at these screenshots:
Let's start with that, and let me know what happens!
RnRMusicMan
I work on behalf of HP
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Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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HP photosmart 6520 scanning doesn't work

My photosmart 6520 printer was working fine, scanning to computer and printing with no problems then all of a sudden I cannot scan to computer and when I try to scan it puts up the msg No Computer Found. I haven't scanned for a while so when I tried I was surprised it didn't work. I can print and copy but it will not let me scan. When I go to control panel devices and printers my printer shows up with a triangle with an exclamation point in it. I have tried disconnection the power cord and restarting, I have even replaced the usb cord to the computer with no results. I have even tried to reload the installation CD and tried HP's scan troubleshooter. Everything else works, is this an inherent problem with this model printer? I'm baffled

7597, welcome to the forums
I understand you are no longer able to scan from your Photosmart 6520. I am willing to help you with this!
I am glad to hear the copies are working, as this shows the printer is alright and the problem isn't with the hardware.
First of all, run the HP Print and Scan Doctor and post back to me with the detailed results from the tool.
I also would like to know the OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
As you connect USB, try a wireless connection or Ethernet connection and let me know if they work.
Have a great day
R a i n b o w 7000I work on behalf of HP
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Photosmart 6520 scanning function failed

The scanning function (both from the pc and from the scanner itself) has failed. It seems to make all the right noises, then the message 'now copying page 1/1' shows on the display for sometime, until it is replaced by 'cancelling', then the scan fails. It may or may not be in warranty, but it has been impossible to dispute the status of the warranty as that section on the HP website isn't working. Any suggestions would be much appreciated. Thanks.

Hey @fearless_fred,
Welcome to the HP Support Forum! I understand your HP Photosmart 6520 e-All-in-One Printer's software and front panel scanning functionality has ceased. I would like to assist you with this. I have some steps that may resolve the issue.
I recommend approaching the problem from a hardware perspective first. Try performing a hard reset:
Next, try making a copy from the printer's front panel. If it fails as before, move onto the next step and restore your printer to factory defaults:
From your printer's front panel:
Touch the wrench icon
Touch Tools
Touch Restore Factory Defaults
Once the restore is completed, you'll have to reconnect your printer to the wireless network (if you're a wireless user) and re-enable webservices (if you're an ePrint, scan to email or Printables user). If you are able to make a copy successfully it would make sense to troubleshoot the printer's software setup and restore your scan to computer functionality. (Further steps posted below)
If you're still unable to make a copy, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
With respect to your concerns about warranty, our technical support via phone can check your printer's warranty status and present resolution options accordingly.
If you have copy functionality click here to install the HP Print and Scan Doctor. When running this utility be sure to click your way through the scanning troubleshooting flows. If that doesn't restore your software scanning functionality, click here for access to additional troubleshooting steps.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
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Deleting email addresses from photosmart 6520 scan facility.

Hi - I'm having problems deleting incorrect email on my Photosmart all in one printer 6520. I typed an email address with characters missing and have therefore not received a pin and cannot delete the address. Please help.

Hello OKJ,
Welcome to the HP Forums.
I see that you are having an issue with incorrect email addresses.
You will have to contact Cloud Service to have the Web Service reset. The number to call is 1-855-785-2777.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

New iMac (10.9.4) & now my HP Photosmart 6520 "scan to computer" function does not work

Recently upgraded to a new iMac running 10.9.4. Printing works well from this computer and all other devices (iPad, iPhone, etc.). However, the "scan to computer" function does not work. In the "Scan" section of HP Utility when I click on "Scan to Computer" the error message reads "Scan to Computer Cannot Be Enabled. The software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again.
Of course I have done this... twice... still no luck. Also ran Software Update and there was an update, but it made no difference.

Yes, did all that... in order. It did not resolve the problem. However, I did find what appears to be the answer. After re-installing the driver software DO NOT immediately follow the prescribed steps. Instead, quit the installer, restart the Mac, and an Apple software update will appear after restart. Install that software update, and even though the computer and software do not call for it, restart the Mac again. Only then add the printer and follow the balance of the steps. It works! Thank you for your help.

Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
-I have shut down and connected a new USB cable and still nothing!
-Also I see that in my Programs that the only thing listed in the HP 6520 series folder is the Product Studies and nothing else.
-Is this the reason I can't scan to the computer?
This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 6520 unable to scan editable text

I am unable to scan editable text from my HP Photosmart 6520 to my HP Envy Phoenix pc running Windows 8.1 64 bit.
It is possible to scan the document to the pc as a pdf file.
It is then possible to convert the pdf to a Word document but the text is not editable.
Is anyone able to help me with this please?
Note: I am able to convert pdf files sent to me via e-mail into word documents with editable text.
This question was solved.
View Solution.

Many thanks for explaining this all to me so clearly.
I will be following your advice and find suitable third party software.

Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
- Desktop running Windows 7 Ultimate x64
- Acer laptop running Windows 7 Home
- Two different HP laptops running Windows Vista
Since it is affecting so many devices on different platforms I'm inclined to believe the fault lies with the router or the printer itself. Though since there's no other network issues and the printer itself shows it connects successfully to the network (I can also see it listed on the router client list.), I'm leaning more towards an issue with the printer.
Any help would be appreciated and thanks for your time.

Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Hi!
I just successfully registered and connected via WiFi to my new HP Photosmart 6520 e-All-in-one pritner. I even printed the alignment and test page successfully.
When I tried to print documents in Word, Adobe PDF, and TextEdit, the same result occurs each time. The first page that prints has text regarding my Mac such as:
%!PS-Adobe-3.0
%APL_DSC_Encoding: UTF8
%APLProducer: (Version 10.8.2 (Build 12C60)
And then many many many blank pages start printing after that. WHAT GIVES!?!
I am using a MacBook Pro with OSX Version 10.8.2 and have tried restarting both my printer and computer several times without success. Any help with this would be much appreciated!
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Windows 8.1 photosmart 6520 printer app won't open

I have an AsusQ301L running Windows 8.1, with Kaspersky Internet Security 2014 running. Just bought a Photosmart 6520 and installed driver software from HP website. The printer will print form my applications, but the HP Application software will not open. I've removed the software and reinstalled with no change. Uninstalled, copied installation disk to USB (on another machine as this one does not have CD drive) and reinstalled with no change. Cannot open App from Windows 8.1 start screen, from desktop task bar, from desktop icon.
I can print from my computer and can scan to my computer, but the application SW will not open. The software opens fine on other family members computers, and HP Pavillion and a Toshiba Satellite, bith running 8.1.
Any clues as to why I cannot open the software?

Hi @snvr2l82wn
I would like to help you get the HP Printer Assistant working. Please use the instructions below.
Right-click or tap and hold the bottom right of the screen, and then click or tap Run .
In the Run dialog box, type regedit , and then click or tap OK . The Registry Editor window opens.
Click or tap File , and then click or tap Export . The Export Registry File window opens.
From the Save in: dropdown menu, select Desktop .
In the File name: box, type backup .
In the Save as type: dropdown menu, select Registration Files (*.reg) .
For Export range , select All , and then click or tap Save .
NOTE:You can delete this file once the issue has been resolved.
Click here to download the automated patch that fixes the issue.
Click or tap Run , and then follow the instructions to install the patch.
This can be found in the following document: HP Printer Assistant Opens with a Script Error or in Notepad.
Although the issue may not be as the title describes, the patch could resolve the symptom you are experiencing.
If the issue persists, please post back and I will gladly return with an alternate solution. If however, this resolves the issue, please post back to let me know, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Hp Photosmart 6520 printer assistant error

I have the Photosmart 6520 printer setup on the ip address and running windows 8.1
When I run the printer assistant for scanning on the Windows side everything works fine
BUT when I do to the desktop option and then try and run the scanning option (using the printer assistant) it want to re-setup every time. I went on-line and downloaded the entire printer setup for windows 8.1 and still get the same error.
It was working fine and all of a sudden it started to happen and I have not loaded anything new lately.
Does anyone know how to fix it?
Thanks
This question was solved.
View Solution.

Hello JonHayward.
I understand your concerns. It seems like your printer software has a conflict. Please follow these steps to try and resolve your issue:
Please uninstall your software from the Control Panel of your computer. I will provide an HP document here, to help perform these steps.
Next, clean your Temp Folder on your computer. I will provide a YouTube video on performing this step here.
Before installing the software onto your computer, please follow this HP document on Using Microsoft System Configuration. Only perform Figure 2, Figure 3 and figure 4, but exclude number 5 in this document. Do not perform any further steps.
Now, install the full feature software from the CD or from the HP website here. Please choose your correct operating system; either 32 bit or 64 bit.
Afterward, perform step 5 in the "Using Microsoft System Configuration" document. This will enable the normal start up.
Please inform me your troubleshooting steps.
Good luck.
I worked on behalf of HP.

Photosmart 5520 scanning error message 403

I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

Hello V-11,
Welcome to the HP Support Forums!
I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
Let me know if those steps helps.
JERENDS
I work on behalf of HP
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Hp photosmart 6520 error 403

Hi just wondering if you can help me with an issue im having with my Photosmart 6520.
Everytime i try to 'Scan to email' it comes up with.... server connection error 403.
I have read that alot of people are having the same issue and that a way to resolve the issue is to factory reset.
Can i please be sent the steps on how to do this.
Thanks.

If you're not using the ePrint feature of the printer and you only use it for Wireless Network Printing and/or Scan to eMail, you can proceed on the following steps:
First, tap the ePrint button which is found on the top left corner of the screen (see the picture below)
Go to Settings, then look for Remove Web Services, hit Yes. It should go back to the Home Screen.
Tap the ePrint button again then Accept the Terms, press Yes if prompted to enable Auto Update then once done on the process try scanning again.
Hope this works for you!

Photosmart 6520 Scanning

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