Photosmart 6525 scan failure

Printer will print documents, letters, etc from computer. If I attempt to scan and copy a document, printer will not scan and then proceed to copy document. Have tried 'scan doctor', but an error message that it could not access the scan driver occurred. The printer has worked well - I've used it for a couple of years without problems until this past month. I've unistalled the printer software and reinstalled it without any success in correcting the problem. Any other ideas to try???
thanks

Hi @1742,
Just to clarify, I understand you can not scan, but can you copy? Do you get error message when you try to scan or copy?
While I wait to hear back from you. let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
I look forward to hearing back from you.
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Sunshyn2005 - I work on behalf of HP

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HP Photosmart 6525 won't scan to computer (wireless) anymore

My HP Photosmart 6525 no longer scans to my PC via wireless (it used to work just fine).
I can still print via wireless just fine, so I know the two are still 'talking'.
When I use the menu on the printer to Scan to Computer I get the a message asking me to make sure I'm connected, have software installed, etc. and to make sure 'scan to computer' is enabled.
In the tray on my PC, there is only an icon that opens a 'Scan to Computer' dialog box telling me 'scan to computer is currently unavailable' and to check connections but doesn't give me any other option other than to 'disable.'
When I disable and re-enable it doesn't give me any new information but still displays the same 'scan to computer is currently unavailable' message.
None of the HP program folders lead me to any controls that seem to diagnose or fix this problem.
What else can I do? Like I said this used to work fine until recently. Yes I did restart everything.

I have the same problem on an Officejet 4632. I recently updated software on the printer. I can print but not scan due to connectivity issue. Need help.
Thanks

Photosmart 6525 : hp utility quits unexpectedly when trying to set Scan to Computer

A Photosmart 6525 printer connected through WiFi to a Mac Pro under Mountain Lion (10.8.5)
Everything seems to be allright except for the "Scan to computer" feature which cannot be enabled.
HP Utility v. 5.10.1 quits as soon as the "Scan to computer" icon is clicked on.
The install has been made using the latest update : Photosmart-6520-series_v12.24.0.dmg.
This does work fine under Snow Leopard 10.6.8.
Thanks for any help
This question was solved.
View Solution.

Hello there! Welcome to the forums @BBA43
I read about the issues you are having with scanning from your Mac to your Photosmart 6525 and I'd like to offer you my suggestions!
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Re-add the printer, download the full driver and software here: HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - Mac OS X 10.6, OS X 10.7...
I hope that helps!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 6525 connection error 403

I've been scanning to my email since I bought my printer which was in January. Yesterday and today it tells me there is a problem connecting to the server. Help!

Hi RealtorLynn,
Welcome to the HP Support forums. I understand that when trying to use the scan to email feature of your Photosmart 6525 printer that you are getting a connection error.
Please start by setting a manual IP address and manual DNS servers for your printer. I have included a link to another post I did that has the steps with screen shots. Don’t worry that the screen shots are for the Photosmart 7510, the steps are the same.
Once the manual IP and DNS servers has been set, please check that your web services are still enabled as scan to email uses web services. The easiest way to do this is to tap the ePrint ( ) icon in the upper left hand corner of the screen. If it displays a summary or your printer’s ePrint email address then web services is running. If requests to accept the terms of service, then web services will need to be set up again.
If your web services is enabled and the manual IP address and DNS servers have been set and you are still unable to scan to email, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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New Windows 8.1 computer will not recognize HP Photosmart 6525 Printer.

My father in law got a new computer that has Windows 8.0 and we upgraded it to 8.1. I cannot get the computer to recognize the printer. I have downloaded the drivers and also tried to use the cd that came with the printer. While installing I get the message to connect the printer to the computer but its already connected by a usb cable. I have restarted the computer and also disconnected the cable and reconnected it multiple times. I have also downloaded the HP Install Wizard and it still will not see the printer. I will try the HP scan doctor software later today. The printer is HP Photosmart 6525. Is this printer compatible with Windows 8.1. Thanks!

Thank you for the response. This printer is supported on Windows 8.1, as indicated here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108722-2&cc=us&dlc=en&lc=en...
What loop is occurring when installing the software? If you can provide screenshots of the loop, or any error messages/code, that would be appreciated.
In all honestly, newer printers would have a better chance of working. Personally, I could suggest the Envy 4500 and 5530. I have attempted to install these printers on 8.1, and I witnessed no issues. However, the Photosmart 6525 is compatible with Windows 8.1. More troubleshooting may have to be attempted, before the issue is resolved.
Mario
I worked on behalf of HP.

HP Photosmart 6525 Printing issue

I was away for a family emergency for 7months went to print and nothing happend figured they dried out. Replaced all ink, Test print works on color but black is light color. When I go to print a document it is all blank including color & black.

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 6525 printer. If the steps there do not resolve the issue I would suggest you call HP Support as described in the post here, even if the printer is out of warranty.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Help with wireless networking with my Photosmart 6525 on Mac 10.8.5

I have just purchased an HP Photosmart 6525 and cannot get the wireless printing to work. I've followed all of the instructions provided online and printed with the device.
I'm attempting to connect from my Macbook Air running 10.8.5. I've successfully connected the printer to my wireless network - I just printed the wireless network test and it states "No problems found. Congratulations...". Gee thanks...
I've taken the steps of enabling Wireless Direct, and Web Service, ePrint is on. By the way, all of these different options are totally unhelpful - I cannot determine which are actually required to just connect via wi-fi?
I also downloaded and installed the latest driver software from HP. Going through the setup it reaches a point where it tells me to unplug USB (cannot go through it without it connected I learned) so it can configure wireless. Then it tells me it cannot find the device.
I have no option to skip this and although I've run it several times I still don't see the "setup assistant" application that it supposedly installed.
I've seen elsewhere that there is supposed to be the ability to connect directly to the printer via browser, by typing in the IP address. I've verified that the IP address appears valid for my network (192.168.1....) but when I put it into Chrome it cannot find it.
My frustration level is rapidly rising as the documentation and online support for this product is incredibly disjointed and unhelpful. I've searched online for hours, including this forum. Would appreciate any pointers to more detailed help / instruction before I am forced to return this printer.

Hi,
Not sure this will ultimately help, but you should update your version from 14.0.0 to 14.1.2. If you can get to the update via Help> Updates... try using the Creative Cloud desktop application found here:
https://creative.adobe.com/products/creative-cloud
You may already have it installed; it can be found in the Applications directory for a default install.
regards,
steve

Black only prints on Print Quality Diagnostic report - Photosmart 6525

I have a Photosmart 6525 printer. On the 2nd page of a 2 page print, black rapidly faded out. Cartridge only weeks old and printer ink level check showed it as nearly full. I ran the Clean Printhead option which printed out a Print Quality Diagnostic when it was done. All of the informational text printed perfectly but nothing in the black grey-scale box or in the alignment. Still won't print or copy black. **bleep**?

The informational text on the print quality page is printed with color and black inks, so that if one or the other is not working the print will still be visible.
I would suggest going through the troubleshooting steps in the document here. Be sure to check the vents as described in that document.
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 6525- auto select tray

How do i get my photosmart 6525 printer to auto select the correct tray (main or photo) without having to go into preferences and manually switch it? I print on 4 x 6 for photos and then use regular 8 x 10 paper to print word documents. Going into the settings to switch trays each time is frustrating. Anyone have a solution?

Hello jtj360 ,
Welcome to the HP Forums.
I see that you would like to have the printer switch the print setting automatically.
This, unfortunately, is not an option. You will have to change the print setting manually.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
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I have an iPad 2. I cannot get it to print from our Hp photosmart 6525 printer. Both Hp and apple say these machines can use AirPrint. Can anyone help

I have an iPad 2 and cannot get it to print from our p photosmart 6525 printer. Does anyone know how to get the AirPrint to work between these two machines?

Hi,
As soon as the devices connected to your network the printer should appear as AirPrint.
You may ensure it is connected by clicking the wireless icon on the printer screen to locate its IP, then type the IP into Safari and check if you can access the printer homepage from your iPad.
If the printer conncted but still not being detected as AirPrint, ensure you have the latest firmware for your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312867&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
If the printer still not being dedected I would rather suspect the network as AirPrint uses Apple Bonjour and therefore require your network to support multicasting to operate..
You may test it by temporary setting direct connection using Wireless Direct, if the printer being detected without using the router please clarify your router brand and model to better understand your router capabiities.
The steps to enable Wireless Direct can be found listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
Shlomi

Lenovo g580 hardware scan failure

hi the lenovo solutions centre says hardware scan failure but i have found no where to fix it
the laptop is only around 4months old

Hi jon342,
Welcome and Thanks for posting in the Lenovo Community,
Am sorry to hear about you issue and as I can understand from you that Lenovo Solution Center provides you with a report for the scan that the HDD failure is detected,
I’d like to ask you to share with you the service provider contact numbers:
United Kingdom
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
0844-249-1112
(5 pm from BT landlines)
9AM - 6PM
Monday - Friday
Thanks and Best Regards,
Soha
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Scan Failure on the 7520

To Garytech1: I am having the same problem with scan failure that you discussed earlier. You inboxed everyone the solution. Please inbox me. I have tried everything else.

Hi there @lrrealtor , welcome to the forums
Your post happened to be a new thread, so I am unsure of which post you were responding to.
I would suggest trying the steps in this guide for the Scanner Failure, and if you have tried them all, to contact HP directly to see about a replacement or trade in.
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Best wishes
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP PhotoSmart 6525 Switching Back-and-Forth between Wireless and USB

Hi,
I setup my HP PhotoSmart 6525 using the "Wireless with a router" setup instructions (i.e. not Wireless Direct). I am able to print from my laptop through the wireless network. I would also like to be able to print from my laptop using the USB connection at times when my laptop is physically sitting next to the printer. At times when it is not, I want to continue to be able to print wirelessly.
Is it possible to setup the print drivers on the laptop so that I can easily switch back-and-forth between USB printing and wireless network printing? I suspect that it may not be possible because the user guide has a section describing how to "Change from a USB connection to a wireless network" that has you click on a menu item called "Convert a USB connected printer to wireless". There are no instructions for how to convert back to USB. Moreover, the use of the word "convert" does not make it sound like you can maintain both print methods simultaneously on a single computer.
Does anyone know whether it can be done, and if so how?
Thanks in advance,
Paul2
This question was solved.
View Solution.

Hey Paul2,
I see you have the HP Photosmart 6525 installed for Wireless printing capacity and would also like to add a USB driver so that it is available for use when near the printer. Please follow the steps below to add a copy of the printer for USB printing. The below steps are for Windows 7 and below based computers. If you have Windows 8, then the steps will be slightly different so let me know. Please let me know if you have a Mac, because I can provide those steps at that time.
Press the Start menu of the computer
Select All Programs
Open the HP Folder
Open the folder for the HP Photosmart 6520 series
Select "Printer Setup and Software"
Select the option to Add a new printer
Select the USB option
Plug the USB cable in when the software requests it and proceed through the install process
This will leave the Wireless driver support in place and add a second printer under the Devices and Printers window for USB printing. The USB printer may contain Copy 1 in the name as a differentiation, however the other one should also state Network in the printer name to indicate it is the wireless option.
I hope this helps,
Jason
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Photosmart 6525 Autoconnection after Windows 8 machine awakes from sleep mode

I received a Photosmart 6525 printer a month ago and love it. I initially had it connected to an HP Touchsmart computer and had no issues with it. I moved the printer to a new HP Omni 27 running Windows 8 this week (as well as upgrading my router to an Asus RT-N66R). The printer is not currently attached to the Omni 27 via USB as the wireless set up tested fine and I printed various documents without issue. The computer and printer are on a power strip and arranged such that when the computer goes to sleep or is shut down, it powers down other items, one of which is the printer. When the printer was used with the Touchsmart computer (also connected wirelessly), it automatically reconnected itself to the wireless network when the Touchsmart came out of sleep mode. I'm finding with the Omni 27, however, that when it comes out of sleep mode the printer's wireless connection light flashes and I have to manually enter the passphrase on the printer in order for it to reconnect to the network. It does connect once I enter the passphrase. I've tried reinstalling the printer a couple of times but it doesn't seemed to have corrected the issue. I guess one alternative may be to move the power cord to a dedicated outlet that never powers down. I'm not sure if anyone else has encountered this issue but would appreciate any thoughts.

I always recommend a direct connection to a wall outlet. That should resolve the issue. You can also turn off "Auto Off" from the front panel-->setup-->preferences.
SandyBob
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Photosmart 6525 scan failure

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