Photosmart 7510 e all in one series Printer failure Oxc19a0023

After having been turned off for several months, I plugged in my 7510e and the following message came on the screen.
Printer failure, Oxc19a0023, Please turn printer off then on. I did this with no change. I unplugged both electric plus and USB and reconnected. I removed the cartridges and replaced but the same message keeps coming and I cannot get passed this message. If anyone has had this problem and has been able to fix this or if anyone know how to fix this I would really appreciate some help. Thank you.

Hello @TSLI76 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing 0x errors. I would like to help!
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on An 'Ink System Failure' or a '0x ...' Error Message Displays on the HP Printer Control Panel.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This question was solved.
View Solution.

Hey maryjane41,
I see you are looking for information about printing photos with your Photosmart 7520. Please see the document linked below on loading special media types in this printer.
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As well, take a look at the "Print" section of the User Guide linked below.
http://h10032.www1.hp.com/ctg/Manual/c03456524.pdf
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-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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From the HP Support site, this may help:)
"Re: Problem with latest HP software update for Mountain Lion and HP Photosmart Premier C410.
Options
08-10-2012 10:54 AM
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If your problem is solved please click the "Accept as Solution" button ------------V
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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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Please click here for a possible solution to your problem:
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart 7510 e all in one series Printer failure Oxc19a0023

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