Photosmart 7510 scan error

Hello,
i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
Can anyone give me a hint on how to repair it? Thanks in advance. Luk

Hi @Luk7475,
Welcome to the HP Forums!
I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
For further assistance, I will need to know the following:
If you are using Genuine HP Ink cartridges, or Refills.
If any of the cartridges are low or empty.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
Hope these guides will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
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When a solution is found please mark the post that solves your issue.

Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok"
It used to work. I've downloaded and installed the patch for Mavericks.
I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page.
Any solutions to make this feature work again?
Thanks!

Hi,
Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
Below you may find the steps to scan on 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
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Photosmart 7510 scan not working

My Photosmart 7510 scanner is suddenly, and for no apparent reason, not working. Wireless printing works fine, just the scan feature is not working. I have gone through the process of uninstalling and reinstalling my printer at least 25 times, both from the CD it came with, and from the latest drivers offered by HP. Each time, the installation is unsuccessful. I've run printer diagnostics, the Print and Scan Doctor, and have tried using the install wizard for Windows to install the software, but I keep getting an error. I've gone through the steps offered by the "HP Installation Failure - Upgrade Failure" dialogs, but still am unable to fix the issue with the scanner. Everytime I try to open the scanner, it displays the error: "The HP Photosmart 7510 series was not found. Everytime I check the software, it shows that I am missing the full feature drivers. Everytime I try to install the full feature software, it returns an error saying that certain software can't be uninstalled. I found documentation to follow for when you get that error, but that troubleshooting didn't solve the problem. When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer. However, I'm unable to open the scanner propeties to enable this feature, since, as mentioned before, when I try to open the scanner, it can't be found, and when trying to install it on my computer, it can't be installed. Help.. I'm now officially going around in circles.
I'm running WIndows 7, 64bit.
Thanks in advance for any help you can give!

arlyon wrote:
.... When trying to use scan to computer directly from the scanner, I get a message that I need to enable scan to computer....
Hi,
Please try the following steps:
(a) Double click printer icon on desktop,
(b) Click Manage Scan to computer,
(c) Enable it and tick the box enable it with Windows
(d) Click Ok (or Apply).
Regards.
BH
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PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
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Photosmart 5520 scanning error message 403

I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

Hello V-11,
Welcome to the HP Support Forums!
I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
Let me know if those steps helps.
JERENDS
I work on behalf of HP
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Photosmart 7510 Scan to eMail does not send the eMail

I can scan a document to a file, go to my email, attach the scanned document and send it with no problem. However, when I use the Document to Email feature, an email window opens up on my desktop with my send from email address properly included and the scanned document attached as I would expect. I insert the name of the recipient and click on SEND, but the message never gets sent. I am stumped. What do I need to do?
This question was solved.
View Solution.

Hi @comet64,
I understand that you are having issues scanning to email from the software. I can help you with this.
I have provided a document for scanning to email. There is a section about using a Local email client and a Web-based email client. How to Scan: Windows 7.
What email client are you using? (Microsoft Outlook, Yahoo Mail)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Photosmart 7510 Alignment Error

I followed all troubleshooting steps on HP's support page, ultimately purchasing a new printhead ($50, incl shipping). This unfortunately did not resolve issue, as telephone support suggested a possible electrical failure. If I had it to do over again, I would have just purchased a new printer.

Hi satxchris,
Welcome to the HP Forums.
Seeing that you just purchased the printhead, I would suggest calling HP Total Care back to see about any additional steps that they can take to possibly get this issue resolved for you.
I realize you have spoken with support already but here is the number just the same. 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

My HP Photosmart 7510 gives the error message: "No computer is connected." when I try to scan.

The Photosmart 7510 prints without any problem. However, when I try to scan, the error message: "No computer is connected." is displayed. My operating system is Windows 7 Professional, on an Hp desktop computer

Hi there jonathan46900;
Hope you are doing well;
try this article
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02963481&cc=us&dlc=en&lc=en&product=5070121&tmp...
This should help you fix this issue, please let me the outcome I will do my best to help you,
RobertoR
▼
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HP Photosmart 7510 won't scan

Hello! I have an HP Photosmart 7510 all-in-one. I've had it for over a year now, and have never had a problem until recently. It has always printed and scanned just fine. Now I can't get it to scan at all, although it still prints without a problem.
I am using a MacBook Pro with OS X 10.9.5 Mavericks. The computer and printer are both connected to my wireless network.
When I try to scan from the printer itself, the computer shows up on the list, I select it, then I select "Document to File" and hit scan. Then the screen says "Now scanning..." but nothing happens, and about 30 seconds later it says, "No computer is connected."
When I try to scan from my computer using the HP Scan application, I press the blue Scan button next to HP Photosmart 7510, hit Continue, and then it just says "Preparing to Scan" with the blue animated bar for a very long time. Eventually, a window pops up on my screen saying, "An error occurred while communicating with the scanner."
I have gone through the troubleshooting guide, and have gone through the following steps:
- No one else is using the scanner (I'm the only one home)
- I made sure that "Scan to Computer" is enabled in the settings.
- I downloaded and installed the updated driver for OS X Mavericks. I went through the HP setup application, and it said my printer is successfully connected and installed.
- I repaired my permissions in my disk utility and restarted the computer.
My printer and computer are recognizing each other and it's printing wirelessly, so it doesn't seem to be a network connectivity issue. It just won't scan.
Any help would be greatly appreciated! Thank you!

Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Error printing on Photosmart 7510

I have a problem with printing on my HP Photosmart 7510 on Windows
I have tried to solve this using HP Print and Scan Doctor, where the first testprint is not working. The internal test print, which is the next option the tools suggests, is working fine.
If I am printing from word or any other external program, just get the error during printing message.
I have tried removing the printer and reinstalling the HP software, but still having same issues.
Anyone have an idea of whats going on here?

Hello @Carsten76 , welcome to the forums
I read about the error during printing you are faced with, when printing from Microsoft Word, or external programs. I will do my best to help you!
I have some questions and some steps for you to try out, please get back to me with the results and answers.
What happens when you print from NotePad (Windows), do you see any errors?
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer (Windows 7, Windows 8/8.1, etc)?
Have you tried uninstalling and reinstalling the printer software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Have you completed all of your Windows Updates, even the optional ones?
Use your Start menu to check for updates
Hope to hear from you, enjoy your day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Hp photosmart 5520 scan to email error message

I can send from my laptop to the printer and it prints no problem
When I try to scan from my printer to my email I get Error Message 901 cannot connect to server.
It has worked fine until today.

Hello catmandoo and adrastos,
Welcome to the HP Support Forums. I understand that each of you is getting an error message when trying to use the scan to email feature of your Photosmart 5520 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Register for Efax on Photosmart 7510 - error message: registration unsuccessful

I am trying to register on my Photosmart printer for efax. Error message: "Registration was unsuccessful. Check that you are connected to the internet, then try again." I have verified that Web Services are enabled and ePrint services are enabled. Wireless netwrk is connected and I can print remotely from my IPAD and laptop. Please help.

Hi @smj750
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7510 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7510 will not scan. Printing, faxing, Eprint all work, but no software for scanning

I have spent over 10hrs on the phone with Tech Support, Cloud service, and an HP escalation manager. The HP escalation manager ran a scrubber tool to completely remove all of the HP printer software and reinstalled. Now everything works except for Scan.
Using the HP Scan utility from the PC gives, "The HP Photosmart 7510 series was not found"
Using Scan to Computer for the printer display gives, "Make sure HP Printer software is installed". I can, however, scan to a memory chip inserted into the computer, but is produces a jpg file and I need PDF. All of the scanning software used to work before tech support and HP escalation got involved.
This question was solved.
View Solution.

If you have it connected to a network, it sounds like a firewall issue.
It could be a firewall you are running or a firewall that your ISP or router is running that you know nothing about.
Info needed:
router make and model
ISP
antivirus/firewall you are running
There is a document that addresses ports and exceptions for a networked printer that usually correct the problem.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
The ports and exceptions are listed under Solution 6-->network-->method 2.
SandyBob
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1-800-474-6836

Photosmart 7510 cartridge problem error

I keep getting a "Cartridge Problem" error. It says "until cartridges are installed, make sure the printer is turned on to avoid damage to the printer.
I have new cartridges in and everything looks okay but I cant get past this message.
Help please!

Hi SLC123,
I understand you have a Photosmart 7510 that is giving you a cartridge problem error even though all of the cartridges are inserted. I'm sorry to hear this, but I will definitely do my best to help you!
I will recommend that you start with following this 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge Failure' Message Displays o... document and these steps should be able to help.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Photosmart 7510 scan error

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