Photosmart 7510 wouldn't copy

I am the local hp/marketsource rep. I finally ran all the functions to realign, clean, etc. I reset factory defaults..which means I had to reset my eprint again. I know there have been some problems with a batch or so of the 564 inks that has affected sales of the 7520 /7525. I knew this was not the case because i could print but not copy. Turning it on an off is always the first thing to try especially when it looses connectivity. Hope this helps.

My printer is connected via wireless network to two Mac's and by USB to my Dell PC. I am using Windows XP on my Dell PC. Ordinarily I am making copies without my PC connected. Until today, it has always worked. I did nothing different. Scanning and printing is working OK. It just won't copy at all. I push all the right buttons but no action.

Similar Messages

Photosmart 7510 Automatic Document Feeder. will it copy a doublesided odd size?

I have a Photosmart 7510 . I have never used the Automatic Document Feeder and could not find anywhere online how to use it. I want to know if I can put in a 5 1/2 x 5 1/2 picture from a funeral and have it copy both sides so it will look like a card.. all on one like the original.
This question was solved.
View Solution.

specifications
Hi grammafaith,
For copying the size that you want through the ADF is not support. According to the specifications the largest photo tray size is 5x7, and using the main ADF would cause a paper jam.
I have included the document here for 'Copying a Multipage Original'. I have tried steps on the 7510 that I do have and was able to successfully copy on both sided.
I have also included those steps here for you.
1) Place the item on the scanner glass
2) Press the Copy button
3) Press the Settings button in the bottom left
4) Make sure that 2 sided copy is turned ON
5) Press Start
6) Follow the on screen instructions of loading the second page/ or flip the paper over and continue
Please let me know if this has successfully worked for you, thank you.
I worked on behalf of HP

Hp photosmart 7510

After scanning from my Photosmart 7510 to my iPad via the HP AiO Remote app for months, I suddenly cannot scan. The printer sounds like it is scanning and "Processing..." shows on my iPad and control panel but the scan never completes. The print function works. The Wireless Network Test Results says everything is fine. I've tried unplugging everything to clean out old commands. Upon reconnection, it still won't scan.

Hi Olvera,
Welcome to the HP Support forums. I understand that you are no longer able to scan using HP’s AiO app on your iPad from your Photosmart 7510 printer.
To better assist you, would you please provide some further information:
Is the printer plugged directly into a wall outlet? If not, please plug the printer directly into a wall outlet and try to scan again.
Are you able to make a copy from the front panel of the printer?
Are you able to print a status report from the front panel (steps are listed)?
On the printer control panel, touch (►), touch Setup, and then touch Tools.
Touch Printer Status Report, and choose OK.
During your trouble shooting have you uninstalled and reinstalled the HP AiO app? If not, please uninstall the app and then reinstall the app. You will need to request a new activation code for the app.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7510 scan error

Hello,
i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
Can anyone give me a hint on how to repair it? Thanks in advance. Luk

Hi @Luk7475,
Welcome to the HP Forums!
I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
For further assistance, I will need to know the following:
If you are using Genuine HP Ink cartridges, or Refills.
If any of the cartridges are low or empty.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
Hope these guides will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart 7510 series printer (Printer not found)

My HP Photosmart 7510 printer was operating normal. Then when I tried to scan to the computer I got the following "The HP Photosmart series was not found." Then I received the following "The device you are trying to access has generated an error; Please ensure that the device has been properly confiqured." All of the other functions of my printer are working normally. It prints from the computer, it FAXs correctly (both transmitting and receiving) and copies. I have not made a changes to the system. What must I do to get the scanning function back?

Hello there! Welcome to the forums @trebor-340-ste ,
I saw your post about the scanning issue you are facing with your Photosmart 7510 and would like to try and help out! I thank you for letting me know you can copy and print!
Could you please respond with which OS you are running and I will research this for you.
In the meantime, please try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly. If you are connected wireless on ethernet, also unplug your router for a minute before starting up the printer and computer.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My Photosmart 7510 printer only prints in black even when grey scale is turned off.

Hello
I am having issues with printing in color. I have a 7510 Photosmart Printer. It has full ink cartridges, I made sure grey scale is turned off, I uninstalled and reinstalled it but it still prints in black. It looks like it is using shades on the of black like its trying to darken the colors that would be there if it printed them. It just recently started doing this. What do I do?
Thank you
EDIT: I am using Windows 7

Hello @Oldsheep , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to help!
Does this issue occur when making a copy as well?
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Photosmart 7510 e-All-in-One (C311) Printer Series.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

HP Photosmart 7510 - Can no longer find option for checking ink cartridge levels

I have been using my HP Photosmart 7510 for about 3 years on my Windows 7 computer. In the past when I clicked on the printer icon it would bring up a window which allowed me to select what I wanted to do with the printer. Scan, check properties, shop for supplies, and check ink cartridge levels, etc. I still get a window but have lost some of the options. Unfortunately I do not remember what all my choices were previously, but the attached image shows the choices I am getting now.
There were at least two other choices that included things like scanning, checking ink levels, shopping. I have no idea what happened to make me lose these options.
This question was solved.
View Solution.

Hi,
Please try start the printer BEFORE the computer. The menu has small change now, ink levels are always on, at the top. You may want to update its software (Oct 2012) using the following package:
http://ftp.hp.com/pub/softlib/software12/COL39677/mp-108855-3/PS7510_1315.exe
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

it is a windows 8

PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Photosmart 7510 printer wireless connection to Mac Book Pro

My new HP Photosmart 7510 wireless printer won't stay "connected" to my Mac Book Pro. Every time I try to print, it says it is "looking for printer" and "printer is disconnected." Sometimes it finds the printer and I get the pages, but several times, it hasn't found the printer at all. Thanks!

Hi there clhs,
Could you provide the community with a little more information to help narrow troubleshooting? How are we connected to the printer USB/Wireless/ethernet?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Issue setting up eFax on HP Photosmart 7510 e-All-in-One "Problem connecting to internet"

I'm having an issue setting up eFax on my new HP Photosmart 7510 e-All-in-One. I am following the on-screen instructions and receive an error "Problem connecting to internet" when trying to register the account. The ePrint service is working, and I can use the facebook app on the printer so it seems to be connecting to the internet. I am uncertain how to resolve the issue.

Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart 7510 e-ALL-IN-One Series pages are blank coming out of the printer

Printed pages are either blank or streaked. I have cleaned the print heads (clearning levels 1 & 2) and installed new HP cartridges but issue persits. This occours whether I print in blk&white or color. It may print one or two good pages until it starts to streak badly or produce blank pages. I then clean the print heads (levels 1 & 2) and sometimes it works again for a couple of pages.

Hi @lswnantucket,
Welcome to the HP Forums!
I see that your printed pages are either blank or streaked with your HP Photosmart 7510, and I am happy to help!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 7510 e-All-in....
Hope this guide helps, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Photosmart 7510 e-all-in-one series/ Printhead problem.

Our photosmart 7510 e-all-in-one series has an message that reads
Printhead appears to be missing, not detected, or incorrectly installed.
Not able to locate the problem.
Happened right after I changed the ink.

Hello harry4955,
Welcome to the HP Support Forums!
I see that the HP Photosmart 7510 is displaying an error regarding the print head is missing, stating after changing your ink cartridges.
I was able to locate this HP document: 'Missing or Failed Printhead' or 'Printhead is Missing, Not Detected, or Not Properly Installed' Mes.... I hope it helps, if not you may need to call HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7510 won't scan

Hello! I have an HP Photosmart 7510 all-in-one. I've had it for over a year now, and have never had a problem until recently. It has always printed and scanned just fine. Now I can't get it to scan at all, although it still prints without a problem.
I am using a MacBook Pro with OS X 10.9.5 Mavericks. The computer and printer are both connected to my wireless network.
When I try to scan from the printer itself, the computer shows up on the list, I select it, then I select "Document to File" and hit scan. Then the screen says "Now scanning..." but nothing happens, and about 30 seconds later it says, "No computer is connected."
When I try to scan from my computer using the HP Scan application, I press the blue Scan button next to HP Photosmart 7510, hit Continue, and then it just says "Preparing to Scan" with the blue animated bar for a very long time. Eventually, a window pops up on my screen saying, "An error occurred while communicating with the scanner."
I have gone through the troubleshooting guide, and have gone through the following steps:
- No one else is using the scanner (I'm the only one home)
- I made sure that "Scan to Computer" is enabled in the settings.
- I downloaded and installed the updated driver for OS X Mavericks. I went through the HP setup application, and it said my printer is successfully connected and installed.
- I repaired my permissions in my disk utility and restarted the computer.
My printer and computer are recognizing each other and it's printing wirelessly, so it doesn't seem to be a network connectivity issue. It just won't scan.
Any help would be greatly appreciated! Thank you!

Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Photosmart 7510 wouldn't copy

Similar Messages

Maybe you are looking for