Photosmart 7515 Not Working

I bought my HP Photosmart 7515 All-in-One (Print / eFax / Scan / Copy / Web) when it first came out - honestly can't remember.  I use a 2008-MacBook Pro and 2009-27" iMac desktop computer.  Originally, the 7515 worked wonderfully.  I updated my computer OS to 10.8 and it continued to work.  I recently (2 months ago) updated my OS to 10.9 (newest Mac OS) on both the desktop and laptop devices.  The 7515 will not work with either device anymore over the network.  I updated all the drivers and software I can find via Apple's software as well as through the HP website.
After a lot of work, I finally was able to get the desktop to print and scan using the 7515 but ONLY via direct USB connection.  Today, I downloaded the newest printer software compatible with the 7515 All-in-One (HP-Inkjet-SW-OSX-Mavericks_v12.34.44)  This allows me to print to the printer wirelessly on my laptop.  However, I cannot scan to the device.  
I'm starting to get tired of this poor compatibility.  If I can't regain functionality of a perfectly good (practically looks and functions like its new in box) device ... then I'm going to leave HP.
Please help.  Thank you for your suggestions in advance.

HI DrTony2013,
I'm sorry to hear that you are experiencing issues scanning with your Photosmart 7515 since upgrading to Mavericks.
You indicated that you downloaded and installed the full feature driver for your printer and Mavericks.  I've checked and the full feature driver for your printer is different from the one you gave; you gave HP-Inkjet-SW-OSX-Mavericks_v12.34.44.dmg and HP's website shows the driver download as HP-Inkjet-SW-OSX-Mavericks_v12.34.38.dmg.  I've included the link to the correct Mavericks download.
Please install the proper driver to see if that corrects the scanning issue.
HP Photosmart 7510 e-All-in-One printer series - C311 Full Feature Software and Drivers - OS X 10.9 Mavericks
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-125883-1&cc=us&dlc=en&lc=en...=
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • I upgraded to snow leopard from tiger and to adobe cs5.  my adobe and hp photosmart do not work.  what can i do to get them to work.

    my hp photosmart and adobe photoshop cs5 will not work even though even though everything was installed after a clean-erase and all additional software was installed as directed. 

    Well first you need to make sure your third party software is compatible with the operating system version, so for Adobe you need to check on their forums.
    For HP you need to check their site that you've installed the correct drivers (if necessary)
    Also make sure OS X is fully updated.

  • Mac OSX 10.9 (Mavericks) and D110 PhotoSmart Scanner not working together

    My HP Scanning Software for my D110 PhotoSmart printer stopped working with the upgrade on my IMac from 10.6.8 (Snow Leopard) to 10.9 (Mavericks).  Help!  I don't want to have to use something like VueScan and abandon HP.  I really need to be able to save scanned documents to disk, and right now my scanner won't let me save scanned pages.

    Hello all,
    I see that you are having issues scanning in MAC OX 10.9. The problem is that there are no drivers available for the D110 for Mavericks at the moment. The first link below will bring you to another page in the forums that will show you an alternate way of scanning.
    http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Problems-scanning-with-HP-printer-and-Maver...
    This second link will take you to the download page for your printer. Keep checking back there to see if there are drivers available. There are still newer printers then yours that don't have drivers, so you will have to be patient.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4023246&
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • All-in-One Photosmart C5180 not working correctly Airport Express

    I am new at this so please bare with me.
    Last night I installed all the software etc and hooked the printer up via usb into my airport express. I did all the instructions as instructed. As I began to use the HP software, it would not recognize the printer.
    So to sum up I can print from like a website or print from iPhoto etc. However I cant use the HP software to scan copy etc. When I go through the printer recognition software it isnt found in the first menu it is not able to find the printer. I have tried USB and Network. What am I doing wrong? Is there a guide somewhere that is more indepth for setting up the airport expresses with a printer? The guide included etc isn't as in depth as I would have hoped for.
    Thanks in advance for your help.

    Unfortunately, not all USB printers are compatible with AirPort base stations. In addition, of the multi-function printers, that are supported, they are supported for printing only...the "advanced" functions (scanning, copying, faxing, etc.) will not work.
    Take a look at one of these iFelix Unofficial AirPort Printer Compatibility links, depending on which AirPort base station you have:
    o 802.11g AirPort Extreme Base Station (AEBS) or AirPort Express Base Station (AX)
    o 802.11n AirPort Extreme Base Station (AEBSn)
    If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
    Also, you may find the following Apple article helpful.

  • Photosmart B210 not working wirelessly (MacBook Pro and iPad)

    I have already seen my symptoms on the forum here, but the problem is never resolved before the original poster abandons the thread.
    I have an HP Photosmart Plus B210 printer. It worked just fine until I moved a month ago. I found the power cord today and hooked it up, and it no longer communicates properly with my devices. It does communicate-- just not properly.
    So a few things first... 
    -It IS on my network. I was able to access its URL page from the IP address, and print its Printer Status Report.
    -My Wireless Network Test Report passed every category, and has excellent signal quality.
    -I have already reset my printer (System Preferences --> Print & Scan --> Rest Printing System) and successfully readded it as my default printer. My computer recognized right away that the printer was in its proximity.
    -Everything appears normal until I actually tell it to print or scan, then my computer gets confused.
    ---Prior to resetting my printer, it the print progress would reach 11%, then it would stop and say it could not connect. Now it just says "Word cannot connect to your printer." 
    There are no updates that came out since January 2012, and it worked fine until I moved a month ago. Other people with this problem have reinstalled the driver with no success.
    From the iPad, the iPad just cannot find the printer.
    The bottom line is that the printer is on the network just fine, my Apple devices are on the network just fine, but the printer won't communicate to the devices other than to let them know that it is there.

    After some more digging, found an HP site that was different from their first one I found: http://www.hp.com/global/us/en/wireless/faq.html#01
    Got everything to work, except Word still can't figure things out. Hopefully a restart fixes that too.

  • Scanning for photosmart 2575 not working

    My photosmart scanner does not scan. Need instructions.

    Hello @larry711 , and welcome to the HP Forums, I hope you enjoy your experience!
    I can see you're running into scan issues. 
    I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information I can provide you with accurate information.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Also, are you connected via a wireless connection or USB?
    Do you have any issues when making a copy?
    Please let me know what you find.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart C310 not working with OSX 10.8

    My printer was working OK until I installed OSX 10.8.  Although the printer is conected by WI FI (it works from my IPod and I can email documents to it} it id no longer working from my IMac.  I cannot instal it as a new printer as that part does not seem to work via Sysyem Preferences.  There is no compatible software on the HP web site so cannot instal software and drivers.  Has anyone any ideas short of buying a new printer?
    Ice23

    Conected printer via USB and it works.  It also works via WI FI but only if iMac WI FI is switched on which is a little inconvenient as my normal configuration was IMac connected to Router by ethernet and printer connected to router via WI FI with OSX 10.7.  Why this is now different in OSX 10.8 I have no idea just pleased that there is a work around.  Perhaps HP will bring out an update, which they haven't done yet.  Thanks for all the help.
    ice23

  • HP Photosmart R725 not working with iPhoto anymore

    When I originally purchased my camera in January it worked perfectly with my iPhoto software on my iBook G4, a couple weeks ago it stopped loading the camera and photos. The application opens when I plug the computer into the USB port, while off and when I turn it on iPhoto opens but the camera does not appear on the list and it doesn't upload photos automatically, or at all. Also, if i unplug my camera from the USB while it's on the camera will pop up in the list but when I try and plug it back in, iPhoto stops responding on me and I have to force quit the application. I've tried different methods of turning on the camera while plugged in and unplugged and opening iPhoto in different ways. I'm wondering if it's the software as there are no more updates outside of purchasing the whole iLife package. If anyone has any insight into this problem please let me know. I love my camera but this is just ridiculous cuz I have several photos saved and have no way of loading them. I've tried updating as I have version 5.0.4, but no luck, probably cuz I'd need to buy iLife, but I just wanna get this to work. Or if anyone knows of problems with the camera itself that I'm not aware of please feel free to share that information so that I can make a better decision as to what to do. Thanks.

    Hi there,
    As a last resort maybe you should try using Apps > Image Capture to download your photos into a folder on your desktop and import the folder into iPhoto...
    Open Image Capture and check preferences...
    Good luck, Rick

  • HP Photosmart 7510 not working with Yosemite

    I see that most of the previous complaints are pretty old and here it is now July 2015 and the problem still exists.Surely HP could spend a bit of time recitifying this situation - or do you prefer we buy non HP printers?

    Hi , Welcome to the HP Support Forums! I understand that you would like the HP Software for your HP Photosmart 7510 e-All-in-One Printer, to work on your Mac running OS X 10.10. I would like to assist you with this. The Full Feature Software is available for your printer.Click here to download the HP Photosmart 7510 series C311 Full Feature Software and Drivers.Full List of supported HP Printers that Work with OS X v10.10 Yosemite.Go here for Instructions to: Download and Install a Mac HP Printer Driver and Software.If you need further assistance, please let me know. Hope this answers your question. Thank you for posting!

  • Photosmart C4280 not working with Airport Express

    I have a Photosmart C4280 connected to an Airport Express Base Station via USB for wireless printing. I have two computers that I want to use for printing - an iMac and a Toshiba laptop running Windows XP. Printing from the Mac works perfectly and required zero configuration. On the laptop I created the printer using Bonjour. It located the printer on the network without a problem and I selected the driver for the HP 4200 Series printer. However, when I try to print, the print job sits in the qeue and eventually I receive an error message that it couldn't print.
    I have disabled the Norton and Windows firewalls but that doesn't solve the problem. I have also tried some generic drivers but that didn't work. Does anybody have any additional suggestions?
    Thanks in advance.

    Check out http://discussions.apple.com/message.jspa?messageID=8883084#8883084
    It describes a Vista/AirPortExpress/C4280 installation, but should be relevant to XP.

  • My Macbook Pro won't print with my HP Photosmart 7515. I get the following message, " Print file was not accepted" Printer does work with our PC??

    My Macbook Pro won't print with my HP Photosmart 7515. I get the following message, " Print file was not accepted" Printer does work with our PC?? Checked for software updates and are none. Talked with HP help and they say it's an Apple problem

    I noticed that you said you uninstalled the printer, but you didn't mention resetting the print system.  Resetting the print system will reset the drivers the Mac has installed and make them work like they should.  Give this a try and see if it gets the printer working like it should.  The document below will expalin more about doing this.
    Basic Printer Troubleshooting Steps for Mac
    If that doesn't help, see if you are using the AirPrint driver, or the printers driver.  By default 10.8 uses the AirPrint driver if the printer supports it, so I'm betting that's the driver you're using.  If it is, try using the driver for the printer itself.  To do this, access Print and Scan.  Click the + sign to add a new printer.  Select the printer from the list.  Click the dropdown next to Use and select the 7515's driver.  Let me know what happens.
    I am a printer tech for HP.

  • HP Photosmart 7515 ink cartridge not working

    I had attempted to look up previous posts about this problem/issue.  I did not originally find any until I sent out my post.  Then this support link was sent to me: http://support.hp.com/us-en/document/c01641815 I followed it and cleaning out the vent hole on the cartridge seemed to do the trick.  Thank you! Tom

    The black 546 XL printer cartridge that I recently installed in my printer had been working fine and now I get not black printing.  The ink supply on both the printer and the utilities tab show that the black cartridge is at least 80% full.   I replaced all of the color and photo cartridges and left this black cartridge installed and tested.  I get color but no black. I then replaced the black as well with a new 546XL and then the printer works and prints color and black.  I re-installed the non working black cartridge and again no black printing.  This cartridge is fairly new and hardly used but now is not working.  It has a warranty date of 2016/09.  Am I able to get a replacement and how would I go about that? Thank you, Tom

  • How do I correct the "Wireless Radio is not working" problem on my Photosmart C410 Printer?

    HP Photosmart Prem C410a All-in-One
    Windows 7 64-bit
    Wireless Radio is not working
    Trying to change from USB to wireless setup
    purchased at Staples on 8/19/2010 - means warrenty has expired

    With the printer ON, unplug power from the back of the printer for 30 seconds.  Does that reset the radio?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Error message on my HP Photosmart C7280 All-in-One 'Wireless Radio not Working'

    error message on my HP Photosmart C7280 All-in-One  'Wireless Radio not Working' My broadband is BT Infinity with a very strong signal throughout the house and my operating system is Windows XP. My printer will not connect wirelessly to my network, what can I do with respect to the error message 'Wireless Radio not Working'

    Hello @GeoffH777 ,
    Perfect! You are very welcome, I am very happy to hear the reset helped!
    If you  have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
    Greatly appreciated, have a wonderful day!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Photosmart C3180 All-in-One printer -- SCANNER not working.

    I have had this HP Photosmart C3180 All-in-One printer for a couple years and all is well. HOWEVER, the one function not working properly is SCANNING. I can print fine and copy fine. But when I go to scan something my power button flashes for about 10 seconds and then stops. Nothing happens, and nothing scans. HP said it was not the printer itself, but something to do with my operating system through Apple. I have the current 10.5.6 version of Leopard.
    If I can get any help from others I'd appreciate it!

    HP provided this link to software which resolved my scanning issue.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55009-3 &lc=en&dlc=en&cc=us&lang=en&os=219&product=1146331

Maybe you are looking for

  • Movie with seperate Audio

    Hi guys. Here is my problem. I create visuals for night clubs. I have been asked to create a DVD with my visuals and some dj sets playing as audio. So I have my 30min video and two dj sets about 1.5 hours each. I want the visuals to loop after the 30

  • How to manage transport groups in SLD

    Hi all, I am facing some problems while trying to create/assign transports groups to the Business systems in my SLD. (i am using PI 7.0) I have only 2 XI boxes (one for DEV and the other one for PRD) BUT my R/3 landscape consists of 3 environments (D

  • Sleep of Death?!?   Please Help!

    Hi guys i have this strange behavior of my Macbook Pro...  its there since some weeks. (Latest Apple Update?!?) When i put it to sleep by command (applesymbol topleft) it will nearly instantly crash to a grey screen with crash warning on it.. Thers a

  • How to unlock my iphone no contract

    i would like to unlock my iphone . could please tell me how ? i already cancelled my contract with at&t when i called them they never answered

  • How to add linked button in grid?

    Hi, Does anyone know how to add linked button in a grid? I can't find it but i saw someone ask similar question but seems none of them works. Thanks a lot! P.S. For some reason, i can't use matrix because the data is from a SQL query. Lan