Photosmart 7520 can't acquire IP address

I have a new Photosmart 7520 and I'm unable to connect it wirelessly to the network. It is unable to acquire an IP address. I've tried the wizard as well as the set-up option and neither work. The MAC filter is disabled. Not sure what to do.

this printer has been a nightmare since I purchased it in January, I had the same problem, I struggled with it for a month before I gave in and phone HP support and they got it to connect but it took them 3 hours to do it, they promised an update
would fix the issue, have you turned on your printer to update automatically?, I got the update and it instructed me to turn off the printer so the update could take effect which I did. Could not turn it back on again so left it overnight but next morning it was the same and I had to unplug it from the wall and plug it back in again to get it to turn on. When I turned it on again I had lost my internet connection again, struggling to get it to connect again and called cloud support who set up a crazy IP address , no working printer and hung up after sending me an e mail to instruct my ISP provider how to make changes.
Called HP printer support and they got it printing again but I have lost web services, I can log in but it say's not connected to network so I have to call cloud services again. I have a 7510e photosmart printer aswell and never had all these problems.
Call HP and get them to set it up for you, I went thru 2 full sets of XL size ink cartridges and a full stack of paper, pretty expensive with the price of ink. Good luck.

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Well sounds to me like they might have MAC filtering . No, I do not mean apple macintosh but Media access control addresses. The wifi may lock down by the unique hardware address of each and every piece of netowrking equiptment.
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Photosmart 7520--can't set up to wireless network

I set up photosmart 7520 on wireless network just fine out of the box. a few days ago I couldn't print to it and now can't reset up on wireless network to print. Help!!!

Hey jonathanray,
I see you are having an issue getting your printer to connect to your home network. This thread is about the Photosmart 7520. Is this the model printer you are working with?
You mention resetting the printer. Did you simply power cycle the unit to Hard Reset the device or what type of reset did you perform?
Have you tried restoring the network defaults of the printer to see if it can connect after performing a Hard Reset to all devices in the network connection?
Follow these steps to reset your HP printer, your wireless router, and your computer.
Press the Power button on the HP printer to turn it off.
Disconnect the power cord from the rear of the HP printer.
Disconnect the power cord from the wireless router.
Turn off the computer.
Wait 30 seconds.
Reconnect the power cord to the wireless router.
Wait 30 seconds, or until the router is fully on and ready.
Turn the computer back on.
Wait for the computer to reload.
Reconnect the power cord to the rear of the HP printer.
Turn the printer back on.
Press the Setup menu option on the front panel of the printer
Select the Wireless submenu
Scroll to the bottom of the list and select "Restore Network Defaults"
Select Yes on the next screen
After performing these steps try connecting the printer again using the Wireless Setup Wizard in the Wireless submenu of the Setup menu again. Does this help get the unit connected?
What brand/model of router are you using? What is the name of the company that provides your internet service?
Let me know how this goes and the answers to these questions and I will do my best to provide continued support,
Jason
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I am not an HP employee.

Photosmart 7520 - can't send faxes

I've been trying to set this fax machine up for weeks, and I've finally got it to receive faxes, but I can't send them. I always get the error that says Fax Sent - Error 388* "A communication error occurred during the fax transmission. If you're sending, try again and/or call to make sure the recipient's fax machine is ready to receive faxes. If you're receiving, contact the initiator and ask them to send the document again." And one time it said as it was dialing, the receiver was off the hook and it listed a phone number that I never entered before. I've made sure they are ready to receive faxes, and they are. I've also set the Fax Speed to slow like someone recommended and I turned the ECM to off. Is there anything else I'm doing wrong? I have had many people send me faxes, but I just can't get it to send. Can anyone help?

warnock58
Welcome to the HP Community Forum.
Interpreting Error Codes in Fax Communication Error or Fax History Reports
This error translates as a "noisy line".
The problem with phone lines is that you can use a noisy phone line for voice, that is, using the phone line to make a phone call and talk to someone -- and the problem of a noisy line is not apparent. Noise on the line is not a problem for voice transmission; many phone lines are "noisy" due to age, animal damage, poor connections, or a variety of other technical issues.
Data transmission is another issue entirely. "Noise" on the line can be a problem when trying to use that same phone line for transferring data instead of your voice.
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Another possibility is that the phone line is OK; the location is not. There may be other electrical interference: motors in heating / cooling equipment, lighting, other electrical issues in the vicinity.
Ideas:
You can try a different phone line in your house. It is possible the issue is that particular phone line in the house in which you live. Not all phone lines running through the walls are equal. Some lines are not connected as well as are others, some lines may have suffered damage, some lines may be older or be of lesser quality materials.
If the issue is not the phone line but the location due to other electrical interference, moving the printer may alleviate the problem.
Make sure all other phones, extra services that use phone lines, are other interference are eliminated from the phone line.
You can call your phone company and plead you case. Depending on your phone company's policy, your location, the general condition of your phone lines, the location of the "noisy line" problem, your phone company might upgrade or repair your line service.
You can try adding a noise filter to your phone line.
Additional Reference:
HP Photosmart 7520 Series – User Guide
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Click Accept as Solution when the Answer provides a Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

WuSB54G can't acquire IP address

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I finally got the printer set up to my wireless router and am able to fax and receive calls but now I can't send a fax.
I have a bundled service phone, internet and cabl;e with voice mail.
I have reduced the number of rings to 2 and turned off automatic answer. ready to pull my hair out!!
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Hello @mull274 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into fax issues. I would like to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fax Sending Fails Intermittently.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Abarryseymour
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Can't scan to PDF file on HP Photosmart 7520 printer

I have two HP Photosmart 7520 printers - one in my home and one at summer home. On one when I scan I get the option of document or photo and PDF or jpeg. On the other printer, I am not given any options and it automatically scans into a jpeg file. How can I get the PDF format option to work on printer number 2?

Hi @healthdesigner,
Welcome to the HP Forums!
I understand that you cannot scan to PDF on your HP Photosmart 7520 printer. I am happy to help you with your scanning!
For further assistance, I will need some additional information:
If the printer is connected, Wireless, Ethernet, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer is able to make copies.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? photosmart cant see the iMac.

I cant seem to scan from my hp photosmart 7520 printer to my iMac but can scan using the iMac? Photosmart cant see the iMac. Mac is wired to the router printer over wi fi.

Hi Shlomi
It worked!!! Thanks so much, I've been messing about with this for hours.
As you are so good I do have another problem. I have another 2 pc's on the network that show on the iMac but iMac cannot conect to. One is XP and the other is Vista both with Norton fire wall installed.
Any thoughts you have would be much appriciated
Rob

HP Photosmart 7520 printer window displays "Loading" can't copy/scan/fax from printer.

Our power went out approximately five days ago. Once the power came back on I unplugged our computer and printer, replugged them in tried to restart each. We are set up wireless....through our landline phone service and satelite TV. The PC works fine, I can print from the PC with the HP Photosmart 7520 printer and it prints fine. However, the printer does not display any functions in the printer screen. I am unable to get it to come back so that I can copy/scan/fax. The printer window just keeps displaying the word "Loading" and the circle keeps going around on the printer screen (for 3 hours today.....same thing before....I keep shutting the printer down and retrying to no avail) We did get a message of some error "syntec" not connected. We have no idea what that is. Everything is connected exactly how it was prior to our power going out. The printer is just over a year old. We seem to keep having issues of various kinds with this printer. We are not very tech savy but, can usually get things accomplished on our PC and we have used the printer often to copy/scan/fax. Thanks for any help, much appreciated.

Welcome back to the HP Community @logger2 !
I saw your post about how ever since your power went out, the display on the printer will not function properly, causing you to not be able to scan, copy, or fax. My best suggestion would be to try another power reset (below), and if the screen still does not work properly, to contact us directly to see what your replacement options are for another printer.
Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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On my photosmart 7520 I can not print any picture larger than 4x6. what can I do

On my photosmart 7520, which is brand new, I can not print any pictire larger than 4x6. When I place a 5x7 or 8x10 on bottom tray does not pick it up, it picks up from the top tray and it displays wrong paper size. What can I do?

Hi,
I recommend that you open your print preferences and select the paper source as the main tray and set the paper size to whatever size it is you want to print. I don'y have a Vista example but I have included a screen shot from Windows 7 of the options window you're after.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Can not connect to server HP Photosmart 7520

i am getting "cannot connect to server" on touchscreen for HP Photosmart 7520 when trying to access apps like "samples". Wifi router name and connection verified in settings. Have tried replugging printer and resetting router with no change. Items will still eprint from iPad2, computer and smartphone though...

Hi there, try the following:
Copy the printers IP address into the URL bar of the browser of your choice on an internet connected device (laptop/smartphone/tablet) that is on the same network as the printer
This will open the printers embedded web server page (EWS)
Click on the "Network" tab on the page (see the example for a PS 6510 below)
Set a manual DNS server setting using the values in the image below (8888 / 8844)
Click Apply and try accessing apps from the printer front panel again
Hope this information helps resolve the problem.
Best
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I am an HP employee.

How can I stop my photosmart 7520 printing Samples, Bookmarks and various other pictures ?

Every morning the printer automatically prints various Dreamworks pictures, childrens bookmarks, samples of masks and origami and is wasting huge ammounts of ink. how do i stop this please. HP Photosmart 7520 connected to a mac

Hi there,
If you have previously setup some scheduled print deliveries, you will need to cancel these from where they were originally setup.
They were most likely setup through your e-Print centre login so you should be able to cancel them there. Here's a link to some infomation on Managing Scheduled Delivery Print Apps:
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Photosmart 7520 scan to email not working / working only once in a while

I have read through all of the answers that I can find as to how to fix the scan to email function on my printer. The printer is only a couple of months old. I am using a Mac. I need this to work. The problem is that while I always receive the emails, they don't always have the scan attached to them. Sometimes, but not always.
When I scan one page, it works. When I scan 10 pages, it works about half the time. When I scan 25 pages, as I sometimes do, it doesnt' work.
HP, please fix this ! It worked just fine a couple of weeks ago!
Machta

Hi Machta,
Welcome to the HP Support forums. I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
Please start by assigning a manual IP address and manual DNS servers to your printer. If you are unsure how to do this please click here. It will take you to another post I’ve done that has the steps with screen shots. Don’t fret that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

Photosmart 7520 can't acquire IP address

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