Photosmart 7520 - error code 0x61011beb makes alot of noise and will not print!!!!

I am at the year mark with this print. It has only been used about five times. I tried to use it one day and recieved an error message 0x61011beb. The printer is making alot of noise like its moving the ink over too far and do not know when to stop it. I have tried about everything. Unplugging, resetting, and just about everything that is mentioned on here to do. I am at a lost right now.
You only use the printer when needed. I had an interview and could not print my resume. I am not liking this HP at the moment. It is really letting me down.

Hi ebonieeyes,
I am sorry your printer has let you done when you needed it most! Let's see what we can do to get it working again.
The error message you are seeing generally means 'carriage jam'. Please use the solutions offered in the following document to resolve the issue; A 'Carriage Jam' Message Displays on the Control Panel.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c03405144.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Even if the printer is out of warranty, it is best to call HP to see what they have to offer.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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