Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

HP Photosmart 5510 won't print black before and after installing new cartridge. Have done specified checks.

sueali301 wrote:
Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable. For the Photosmart 5510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service. If you are in the US call 1-800-HPINVENt, elewhere see the contact information here.

HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Photosmart 6510, Won't print Black...

I read through the myriad of posts about this same problem. I've tried all of your proposed solutions and my printer still will not print black.
All of the cartridges are new, properly installed, vent cleaned, tape removed, head cleaned...
What say you HP

Hi @91Duck and welcome to the HP Forums!
I understand that your Photosmart 6510 is not printing black, despite your best efforts. I'm sorry to hear that, but will certainly do my best to help out
Since you've already covered the steps in the document I normally suggest, could you please let me know what country you're in? Thanks so much!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart 5510 won't print black

Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
Here is what I've tried so far:
-everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
-actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
-printed many test pages (no black)
- used the "clean printhead" function on the printer a few times
The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
Thanks for any help you can offer!

Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text. While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,

Photosmart 7520 won't print color

I just purchased my Photosmart 7520 tonight. I can not get the color or photo black cartridge to print. The ink levels are showing as dropping but the paper/photo paper comes out blank! I can print a plain black & white document with no color, but anytime I introduce color I get nothing. Even the alignment page does not have color on it. Help! I'm so frustrated and don't want to continue to waste ink printing air!

Hello,
Follow the steps in the link bellow to solve the issue :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03369392&tmp_task=solveCategory&cc=us&dlc=en&ju...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

My HP Photosmart 6510 won't print black ink

Tried to add a response to the existing link for this issue, but couldn't find a way to do that. Maybe I'm just blind. Nonetheless, here are my answers to the information that has been requested:
1. Which model HP printer you have. = 6510
2. Whether you have followed the steps in the Printer Prints a Blank Page or Does Not Print Black or Color Ink document for your printer and whether the steps worked or not (just Google that document title along with the name of your printer to locate the right document). = Yes, tried them. No, they didn't work.
3. What country you reside in. = USA
4. Whether the printer is in or out of warranty. = Yes, it is.
Seems like this is a fairly significant issue in the market. I hope a countermeasure is being developed.
Thanks for your help.

Hello CoachTC,
Thank you for visiting the HP Support Forums! I see you are not able to print in black ink on your HP Photosmart 6510, you have completed the troubleshooting steps with no success.
I appreciate leaving me with the requested information, I have gone ahead and sent you a Private message on the Forums. You will find your inbox on your Userpage to the right of your Username.
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP B210 all-in-one Photosmart Plus won't print black when new black cartridge installed!!

Ugh!! This printer is driving us insane! EVERY time we install a new black ink cartridge (HP 564) the printer decides it doesn't want to print black any more! I've tried the whole cleaning this and that they say is needed. I've aligned, reset, etc. and nothing works. What makes me mad is the printer works fine until the day we swap out the black ink. I've had this issue before but it was random luck it came back to life and we have no idea how it happened. What can we do to fix this ANNOYI NG problem?? Thanks in advance.

SaraLV wrote:
By the way: after this whole conversation, suggesting the standard troubleshooting steps is RIDICULOUS.That might be true if one could assume that someone posting in the thread has already read (and tried) the posts in the thread. My experience is that there are many folks that find a thread, perhaps through a Google search, but they do not actually read the thread but rather put their information on the end of the thread as a reply. I see this even when there is a solution marked for the thread, the thread here is a good (or bad) example of this. For your case have you tried the standard troubleshooting steps? Did you check the vents? Did you try soaking the printhead as described here? Is there any sign of black printing at all in the test page?

Photosmart 6520 won't print black (AKA Here we go again!)

This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it as to be blunt the people on the HP Support line were less than worthless and quite condescending even in the light of me informing them that I have worked in IT for 20 years. I cannot find my receipt as I would return this one too and get a completely different printer as this seems to be a constant problem with these printers. It is under warranty however that involves dealing with the incompetent HP Phone people and getting my intelligence insulted again. If someone on here from HP can help online without me having to resort to the dreaded phone that would be great.

I can't believe this! I create a case and you close it and tell me to go to the same exact place to open a case! This is intolerable!
Case details
Operating system/version: Windows 7
Product: HP Photosmart 6520 e-All-in-One Printer
Problem description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Troubleshooting steps taken: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
Case history
*** PHONE LOG December 24,2014 01:47:03 [December 23,2014 18:47:03 AZST] wes_mcm Action Type: Incoming call
This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Equipment Address: ,,N/A,
Product Number: CX017A, Serial Number:
Problem Description: This is my second Photosmart 6520 and they have BOTH stopped printing in black. I have followed ALL of the troubleshooting and have the same problem. The first one I returned to where I bought it. This time that is not possible and I want a replacement ASAP.
Please do not call me, please email me only!
Trouble Shooting: EVERYTHING listed online and that your incompetent phone people recommended while they insulted my intelligence.
OS Revision: Windows 7
Product Version:
SAR: Printer
*** NOTES December 24,2014 01:47:04 [December 23,2014 18:47:04 AZST] wes_mcm Action Type: DEFAULT
Source: HPSC,HW-SCM
User:
Response Type: electronic
System Type: Printers and Multifunction
Problem Area: HP Photosmart All-in-One Products
BusinessContext:
Model:
OS Revision: Windows 7
Pri First Name:
Pri Last Name:
Pri_Phone:
Pri_E-mail:
Entitlement ID: ,SN
Product Description: HP Photosmart All-in-One Products
SAR: Printer
Nick Name: Printer
SCM PIN Code:
MV: False
Contract Level: WA
*** NOTES 12/24/2014 (M/D/Y) 7:04 AM AZST [UTC -7:00] WES_SWF Action Type: Snic
CASE [Personal Information Removed] - STATUS CHANGE 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR
*** NOTES 12/24/2014 (M/D/Y) 2:26 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: Default
*** EMAIL OUT 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] ALOK_KUMAR Action Type: External Email
Hello
Thank you for contacting HP eDelivery.
This e-mail is in reference to the case no: .
I would like to inform you that we support only commercial printers. Since, This HP Photosmart 6520 e-All-in-One Printer is a consumer model, you may obtain support from the below web-link and phone support:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5304883&lc=en&cc=us&dlc=en&lang=en&cc=us
To Contact HP - Phone Assist for all the number, please follow the following URL:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
You may log a new case for commercial printers using the support case manager Web-link:
For HPSC use: www.hp.com/go/hpsc
For Business support Centre use: http://www.hp.com/bizsupport
This case would be closed and I have provided the required information.
Thank you for choosing HP e-Solutions.
Regards,
Alok,
HP e-Solutions
"Our aim is to deliver best in class customer service"
*** NOTES 12/24/2014 (M/D/Y) 2:28 PM AZST [UTC -7:00] WES_SWF Action Type: Default
*** CASE CLOSE December 24,2014 21:28:57 [December 24,2014 14:28:57 AZST] WES_SWF
Transferred

Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help. Please get back in touch with me as I would like some sort of remedy.

Hello Redwing1991,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7520 - Cannot Scan to email, says I have no connection

Hello,
I am having problems with the scan to email option. The printer is connected to internet and all the apps work on the printer screen. I've tried shutting it off (both wifi and printer) and turning it on again. I also tried changing the DNS Address Configuration, but nothing works. This is the only problem I am having because I can print wirelessly from my Mac and I can even scan to my Mac. I've had this printer for a year and I've used the scan to email option many times and this is the first time its failed me. Please let me know what else I can do.
Thank you.

Hi @NGP84,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 7520 printer.
If you haven’t already set a manual IP address and manual DNS servers, please do so. If you are unsure how to do this I have included another post, with screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you have already set a manual IP address and manual DNS servers and are still unable to use the scan to email feature, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 6515 doesn't print black ink after installing new HP cartridges

I have read multiple topics on this very issue. I have followed all recommendations posted by the support staff responding. It started out as printing the black in streaks. Multiple system print head cleanings did not work. Now all of the sudden, there is no black printing. Ensured the print cartridge were vented properly, ran the clean function approximately 6 times. Checked warranty and of course it's expired. I would really like to get this resolved. Tired of buying a disposable printer every 2 years.
I live in southeastern Virginia.

I am having the same problems with the photosmart 6515. Put in new cartridge and now will no longer print black. Tried everything suggested. Nothing works. I am frustrated and disappointed in this product.
BTW - I live in the U.S., in Virginia ... and I am a lawyer and am thinking seriously of a class action lawsuit after seeing how many hundreds of people are having this SAME problem with no solution from HP.

Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

It is the 3rd time to have problem on printing "black" even the ink is not empty (but the level is low, like a quarter left). In the previous cases, I replaced the cartridge and the problem solved.
The 2nd time was last week. After I changed the cartridge, it worked (for only 1 week) and the problem is back. Since the ink is full this time and it worked well when I just changed it, I suspect this is the problem of my printer instead of the cartridge.
I did clean printhead and align printhead but the problem persist. Please advice the solution. Thanks!
This question was solved.
View Solution.

Hopefully the printhead does not need replacing. I would look at this document on defective output for your printer model. I know that some of the steps in here you have mentioned already performing. Please just read over/skip those and try the ones you have not yet performed. It shows different ways to clean the printhead; if you just did the cleaning from the toolbox I would defiantly do the manual one. It also has a walk through to make sure that the products firmware is up to date. Here is that link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455482&tmp_task=solveCategory&cc=us&dlc=en&la...
I hope this helps.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Photosmart 5512 won't print black. Sometimes gray, usually blank

I've been through all the steps for troubleshooting. Cleaned printheads, replaced cartrige (this is the 3rd one), cleared the vents, etc. The printer is no longer under warranty, have had it a year and a half. Moderate use. I really expected it to last longer! Disapppointed! Any tips are completely appreciated. I bought HP expecting quality and that it would last awhile. My last HP printer lasted 6 years!! Please advise...

Just wanted to come back to say I got no real help or resolution on this. I tried working through this forum as well as HP support. I think it is horrible that HP's printers are now disposable. Once they run out of black ink, they are done for good. I literally changed the black cartridge three times. As it stands, it prints perfect EXCEPT no black!! HP is fast on their way to losing a loyal customer. All my computing needs were HP. One by one, I've been forced to replace with other brands. Sad.
One more printer in the local landfill...

Photosmart 7520 won't print black, says I have half a cartridge

Similar Messages

Maybe you are looking for