Photosmart 7525 won\'t pick up paper from the Automatic Document Feeder

Just bought this printer from Costco. The Automatic Document Feeder won't work. Chime indicates that paper is inserted, but there is no pickup. 1 page or more, won't pull paper through.

Sorry that you are experiencing an issue with the ADF.  Sometimes it may need cleaning or rollers need wiped. I understand with this being a new printer, you should not have those problems.  Here is a link that may assist you with that issue. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01728503&cc=us&dlc=en&lc=en&product=5286643&tmp_track_link=ot_search Let me know if this helps. 

Similar Messages

  • Acrobat 10 not Scanning all Pages from ADF (Automatic Document Feeder)

    Acrobat 10 does not scan all of the pages from the Automatic Document Feeder from an attached scanner, and only scans some of the pages. The ADF works fine with the built-in Windows 7 Scan and Fax, as well as with HP's software, but it just won't work with Adobe Acrobat for whatever reason. The scanners that we are using are brand new, and the model is: LaserJet Pro 200 color MFP M276mw. The issue has been duplicated on four computers and two scanners, in a Windows 7 x64 Enterprise environment. A video of the exact problem can be found here: http://uncoolcat.com/work/LaserJet_Pro_200_Color_M276.mp4
    Would somebody be able to help us resolve this issue?

    Hi Varinder,
    Thank you for the suggestion! We wound up figuring out a way to make their "full feature" software (which does include the TWAIN drivers) install mostly silently, and install only if they've connected the device locally to their computer, as noted in the other post that was submitted a few minutes ago. I really appreciate all of the help that you’ve given us!
    In order to duplicate the WIA driver issue, use only the “HP LaserJet Pro 200 Color M276 PCL6 Print Driver (no installer)” (LJ-Pro-200-color-MFP-M276-driver-only-13170.exe) driver package. This driver only package doesn’t appear to have any of the files you mentioned in your previous post in the Scan_App folder for the TWAIN functionality (but those files are available in the “full feature” setup). We copied the entire “driver-only” folder to our plug and play driver folder, and the drivers automatically install. Once they get installed, there isn’t a TWAIN option anywhere to be found in any scanning application, just the WIA driver as far as I can tell. Adobe Acrobat 10 when using the ADF then skips some pages when scanning.
    However, now that you’ve found the install files for the TWAIN driver for the scanner, this should be a non-issue for people as they can just install those and use TWAIN instead, so thank you!
    Also, I find it rather amusing that you were able to help us with what appears to be an HP issue far better and faster than HP did or could. We spoke with seven people at HP, and not a single one of them pointed us in any useful direction or provide us with any useful information on the matter; had we followed any of their advice we would have lost countless hours (one person suggested taking the scanners apart and thoroughly cleaning the rollers, even though it was clearly stated they work fine from a hardware perspective with the full feature software installed and that they are brand new). So anyway, thank you. If you require anything else from us, let me know.

  • What does the automatic document feeder tray do?how to use it in hp photosmart 7510

    wht is the automatic document feeder tray for? how to use it?

    The ADF is used to automatically feed a number of pages for scanning, copying or faxing.  Paper is loaded into the ADF with the printed side facing up.  When you then copy (or scan or fax) the pages will be automatically pulled into the scanner mechanism one at a time and then deposited in the output tray. 
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I have a message saying there is a jam in the automatic document feeder even though there is no pape

    I have an HP Color Laserjet CM2320fxi MFP. The message is "document jam - open auto sheet feeder door and clear", but there is no paper. I have even disconnected the scanner unit and still getting the same message. Is this a software issue and can the machine be software reset? I have done the screen reset without success. I don't think a replacement lid with document feeder would resolve the issue. Thanks

    TimCW1,
    Here is a link to a document about the Automatic Document Feeder for your printer. It deals with the specific error message you are getting. Let us know if this helps or if you still have the issue.
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • 930c Won't pick up paper from tray

    Hello,
    My Deskjet 903c won't pick up the paper from the tray. Help?
    Thank you.
    Dan

    Dan,
    I have a different model, but the same problem. Here is a link I found that fixed my problem, complete with video how to. You might be able to find a similiar link for yours.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
    Tom

  • Printer won't load photo paper from the photo tray

    My HP C7280 won't load the 4x6 photo paper from the photo tray.  The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder.  Any suggestions on how to correct it?  Thank you.
    Mike
    This question was solved.
    View Solution.

    Hey,
    Please take some time and look through this document to make sure that you are loading the paper properly,
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
    Have a great day. Get back to me.
    I worked for HP.

  • Photosmart 7510 Automatic Document Feeder. will it copy a doublesided odd size?

    I have a Photosmart 7510 .  I have never used the Automatic Document Feeder and could not find anywhere online how to use it.  I want to know if I can put in a 5 1/2 x 5 1/2 picture from a funeral and have it copy both sides so it will look like a card.. all on one like the original.
    This question was solved.
    View Solution.

    specifications
    Hi grammafaith,
    For copying the size that you want through the ADF is not support. According to the specifications the largest photo tray size is 5x7, and using the main ADF would cause a paper jam.
    I have included the document here for 'Copying a Multipage Original'. I have tried steps on the 7510 that I do have and was able to successfully copy on both sided.
    I have also included those steps here for you.
    1) Place the item on the scanner glass
    2) Press the Copy button
    3) Press the Settings button in the bottom left
    4) Make sure that 2 sided copy is turned ON
    5) Press Start
    6) Follow the on screen instructions of loading the second page/ or flip the paper over and continue
    Please let me know if this has successfully worked for you, thank you.
    I worked on behalf of HP

  • Automatic Document Feeder doesn' pick up sheets to be scanned or copied

    Scan and copy works well from glass; despite cleaning ADF, turning off printer, removing power cord from printer, and printer power cord from wall for 60 seconds, ADF still doesn't work. Printing in B&W and Color work ok.
    iMac (Intel) from 2008 running updated OS 10.6.8 (Snow Leopard).
    Further suggestions?
    Thank you.

    Hello ErgoSum,
    Welcome to the HP Forums.
    I see that you are having an issue with the adf not working.
    I also see that you have attempted some power resets on the unit with no luck as pulling the power cable from the wall outlet and letting it sit for some time.
    Please try the following document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Printing problems when using automatic document feeder (HP Photosmart 309C)

    When I print using the normal paper trays, everything comes out fine.  However, when I feed a document through the automatic document feeder, it comes out with four vertical lines running down the page.  I have tried cleaning the rollers, but that has not worked.  Anyone have any ideas/solutions?  Thanks in advance, Jack.

    When I print using the normal paper trays, everything comes out fine.  However, when I feed a document through the automatic document feeder, it comes out with four vertical lines running down the page.  I have tried cleaning the rollers, but that has not worked. 
    I see that this post was made in June of 2010, but there was no reply. I found the solution elsewhere:
    Lift the scanner lid. You will see the main glass and a small glass about the width of a ruler. There are a couple of dots of debris on that small glass. Line up the lines to find them and clean with a bit of glass cleaner on a rag or napkin. The reason a small dot makes a line is the paper passes by the scanner with adf rather than the scanner passing by the paper on flatbed scans.

  • My new hp photosmart 7525 won't print

    my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

    Hi @hannabanna 
    I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
    The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
    Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
    Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
    Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
    After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
    Look for, and open the folder starting with 7z (Example: 7zS2356)
    Open folder Util
    Open folder CCC
    If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
    When the uninstall has completed restart the computer
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
     *Note: there is a space between the c and the /
    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Restart the computer
    Download and run the HP Printer Install Wizard for Windows
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
    Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • L7680 All-in-one, won't pick up paper and print when sending MS word Document to printer

    This printer has worked great for over 2 years. If I do a print test page it works fine. It prints out a fax confirmation page fine. When I send a document from MS word to printer I can hear it trying but it won't pick up paper. Says empty, add paper yet there is paper in bed. I have done all the  tests suggested by HP. partial reset, tried reloading software, cleaning, adjusting, etc. Any Ideas would be appreciated

    Hi,
    From your post, you indicated "cleaning"... have you cleaned the rollers as described in step 4 of this document?
    Printer doesn't pick up paper
    Paper fiber "build up" occurs on older printers and rollers occasionally need cleaned.
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Photosmart 7525 won't scan to mac...HELP!

    I recently bought an iMac (OSX 10.9.4) and an HP Photosmart 7525 e-all-in-one printer.  The print and fax work fine, but I cannot scan to my computer. 
    I've installed the HP software from the HP download site, but I still get a message on the printer that says "No computer is connected"  How do I fix this??
    This question was solved.
    View Solution.

    Hi @mfspectrum, 
    I see by your post that you are unable to scan. I can help you with this.
    Enable the scan to computer settings. A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Go to Solution two: Check the Scan to Computer setting, Step one: Check the Scan to Computer setting.
    Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
    If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
    Try and scan again.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software.  If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

  • If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

    If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

    My experience is with the iPhone 4S and the "new" iPad, both of which I ordered early on the opening pre-order day. In both cases the wording from Apple during the media event was "pre-orders will start on ABC date for delivery on XYZ date" which was also the same day they were to go on sale in stores.  In both cases, the UPS truck rolled up earlier than usual XYZ date as promised to hand me my new iPhone/iPad. In both cases there were instances of confusion due to some pre-order confirmations stating incorrectly "SCHEDULED SHIPPING DATE: XYZ".  In both cases that caused much fear, panick, and trepidation that fed upon itself as it permeated a widely scattered forum linked community of "adults" that seem to collectively revert to a state of childish impatience and ultimately child-like glee as they obsessively refresh their dedicated tracking browser window; become convinced that there is no hope of escaping the dread delayed shippment, and then finally receive their new toy exactly when they were supposed to.  Not that I personally would ever succumb to that of course.  Er uhm ... it's just what I've seen you know .. nothing I can really relate to.

  • I have a MacBook Pro and can't print pdf files or word documents using my HP Wireless Photosmart Printer.  It will print files from the internet.  Any suggestions or ideas will be greatly appreciated.  Thank you.

    I have a MacBook Pro and can't print pdf files or word documents using my HP Wireless Photosmart Printer.  It will print files from the internet.  Any suggestions or ideas will be greatly appreciated.  Thank you.

    Hello, SoonerAnesthetist. 
    Thank you for visiting Apple Support Communities.
    Here is an article that I would recommend going through when experiencing this issue.
    OS X Mavericks: Solve printing problems
    http://support.apple.com/kb/PH14142
    Cheers,
    Jason H.

Maybe you are looking for