Photosmart 8250, black cartridge stopped printing and red is replacing it! how to fix?

I have done all the avail trouble shooting steps, unpluged and repluged the printer and restarted computer (Mac), bought a brand new Black cartridge even though the one in is still new and won't expire till mid 2013! as the last step I used a q-tip and a bit of alcohol to clean the nazel that attaches to the cartridge.
HP said nothing can be done! ( anybody has any fix for this? I really appreciate any tips, thank you!

Sorry to hear this! Lets see if we can get this fixed. Try the steps I have listed below and see if that gets you up and running again.
Step One: Clean the printheads using HP Solution Center
Make sure that there is plain, unused, white paper in the input tray.
In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Toolbox .
Click the Device Services tab.
Click Clean the Printheads .
The product cleans the printheads and prints a page that can be recycled or discarded.
If the quality of the output is satisfactory, click Done . If the quality of the output is not satisfactory, click Clean the Printheads again.
NOTE:The printheads may be cleaned as many as three times.
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00211601) (in English).
Step Two: Align the printheads
Make sure that only plain, unused, white paper is loaded in the input tray.
Touch Setup on the touch screen.
Touch Tools , then touch Align Printer .
The product prints a test page, aligns the printheads, and calibrates.
If that does not fix it then try this document: Continued Troubleshooting when the Self Test Page does not Show Defects
Be sure to post back with yoru result so I know if this resolved your issue! Good luck
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