Photosmart 8700 not printing Black & colours are washed out

Have an A3 Photosmart 8700 printer which has for no reason started to print in muted / knocked back colour and a solid black is now printing out as a washed out grey.
I've cleaned the printheads at all levels, tried a new cartridge, all of the normal things but cannot get it to work & cannot find anything online for this model.
In addition occasionally the printer will quit with a 'Filter Failed' message and I have to resend the document.
Please Help! Thanks.

Welcome to the HP Forums @Matteous
I read about the issue you're having with your Photosmart 8700 model printer experiencing "Print Quality" problems on the print outs. I am here to offer you my suggestions that may help you.
First of all, try the steps that are listed in this document: Wrong Colors
If the print quality does not appear to be getting better, give us a call to talk about your printer options with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
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Hello VideoBandit,
Welcome to the HP Forums.
I have done some research and I suggest we try this document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you are still having issues or if you have any additional questions.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Photosmart 6510 not printing black ink! HELP!

Hello,
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Hi @emailtracylbrow,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6515, you are unable to print in black ink after replacing the cartridge.
Please make sure you have not missed anything here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 5520 not printing black

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The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number CX042A Warranty status Warranty has expired Warranty end date 2014-01-17 (YYYY-MM-DD)

Hello @GeoffWampler,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink.
You have exhausted the steps here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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This question was solved.
View Solution.

Hi @Mtimmer
I see you are having troubles with your black ink.
Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 6520, If the issue persists, I would suggest calling HP Phone Support even though the printer may be out of warranty as you may require a replacement printer. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi @Mtimmer
I see you are having troubles with your black ink.
Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 6520, If the issue persists, I would suggest calling HP Phone Support even though the printer may be out of warranty as you may require a replacement printer. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hello there, Welcome to the Forums! I hope you enjoy your experience
I saw your post about your printer no longer printing in black ink. I would like to offer my suggestion that may help clear the issue.
Try this guide: Troubleshooting Print-Quality Issues
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @Rmrrgc
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
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If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
* Important > Please include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi everyone, Welcome to the HP Forums! I noticed that your HP Photosmart 6510 is not printing black ink. I am happy to help! Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and watch this video: If this does not resolve your issue, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

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Hi, is the printer within warranty?
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I've just spent the better part of my day trying to figure this out with my photosmart C4580.
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For the Photosmart 6510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi @shiftee,
I understand your black ink is not working. I suggest using the following document to troubleshoot the issue: HP Photosmart Pro B9180 and B9180gp Photo Printers - Color Blocks on the Test Page are Streaked or M....
If the issue persists, you might consider replacing the black cartridge. Keep in mind, the root cause may not be the cartridge, it could be the printer, you may even consider calling us. We may be able to offer you a discount on a newer printer model, or discuss available out of warranty options.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart 8700 not printing Black & colours are washed out

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