Photosmart all i one 7520 Printing problems the wrong scale the printout

I will print covers for DVD cases. Have done it before from two different programs to my previous photosmart printer without problems. Now since I change the Photosmart All in One 7520 will be reduced format in both height and width. A degradation of the picture takes place.

Hello there @AgnetaL
Welcome to the HP Forums!
I understand you are facing some issues when printing DVD cases from your Photosmart 7520.
I would recommend checking the printers specifications, as this unit may support different sizes, paper types, etc than the previous printer did.
Here is the link for you to get to the: Printer Specifications for the HP Photosmart 7520 e-All-in-One Printer Series
If there is still an issue, let me know which programs you have tried printing from, which paper size and type you are using, and which troubleshooting steps you have tried already.
Have a great Monday!
R a i n b o w 7000I work on behalf of HP
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00954910&cc=us&lc=en&dlc=en&product=3204464&tmp...
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Hi mpmehta
I understand you are not able to print in black and the copy function isn't working.
I will be happy to assist you with this.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Try and print a hardware self test on the printer to find out if it is a hardware or
software issue. Click Here.
I have included a document for not being able to print in black.
Here is a document for the copy function not working.
If you require further assistance please provide the following so I can assist you better.
Did the configuration page print?
Any black print on the page?
What are the ink levels?
Are you getting a error when trying to copy?
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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I am using a Motorola SBG900 Wirless Surfboard Gateway - supplied with Bigpond Cable. It is set to be using WPA security and have never had a problem with it before whilst connecting any wireless devices such as a laptop, PDA etc.
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Hello mackice,
Try these steps below to clear the print queue. The steps are listed for Vista and Windows 7 and would be slightly different for XP. If you are using a Mac then the steps below would not work. Please advise what OS you are using.
Option 1)
1. Click on start orb
2. Type in search window: "services.msc" (without the quotes)
3. click ok
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Option 2)
If that doesn't clear it, the next step would be to stop the spooler
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C:\WINDOWS\system32\spool\PRINTERS
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00002.SHD
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Next go back to services window and restart the spooler service
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After I scan using a feeder (multiple pages into 1 document), I try to SAVE in PDF format - Nope- no option!
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Will this printer SAVE the document as 1 document - several pages in PDF format?
Hope you understand my frustration and can provide a solution!
Thank you!

Hi,
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Check options (size, dpi ...), and select Scan document to file,
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Remove the first page on the glass, put the second page,
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Click Done after Save
Regards.
BH
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I am told that my 6500A- all in one- cannot print on both sides of the paper. Is this true?

I just replaced an old HP 840C with the 6500A, and cannot find a way to do 2 sided printing. After 1 1/2 hours on "live chat", I was told that this model cannot do this. If so, this is totally unbelieveable, and will result in my total black-linting of HP products in the future.
Is anyone aware of the this?
Gerald D Schrag
This question was solved.
View Solution.

OK, lets try a couple of things: on the back of the unit is a sticker that has the serial number. Below the serial number on the same sticker is an FPU number. Please report what this number (not the serial number) is as that will help identify your product.
Alternately you can go to the Support and Drivers page, click on Drivers and Software and then slick on Start Now for the automated tool. (See the screen shot below.)
How was the driver software installed - it it the full featured driver or the basic driver?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Photosmart all i one 7520 Printing problems the wrong scale the printout

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