Photosmart B110a HP software won't install on windows 7 starter

I have a Photosmart B110a 3 year old wireless printer that is working on my home pc running windows 7 professional, but after buying a new notebook running windows 7 starter I can not install the HP software either from the install cd that came with the printer or by downloading the software from the HP website!
I have done a fresh install of windows 7 starter & have switched off antivirus & firewall but I still can't install HP software to install the printer.
(I was told I would have to pay £18 for technical support to get YOUR software to work my notebook, I don't see why I need to pay money for something that is clearly an issue with YOUR software?)
I don't have any problems installing any other software for any other software provider on my notebook either from the discs or by downloading, so the issue is isolated to just YOUR software!
When I try and left click on the setup exe logo when the disk spins up the cd window disappears and nothing happens, no software in installed! Tried copying the contents to my notebook and try to manually install but that does not work either!
Downloading the software from HP website results in the software unzipping/unpacking but then nothing happens, install window disappears! Yes I have switched off & even tried uninstalling my antivirus & firewall without any success! HELP!!!!!!

Have you already tried running the install wizard?  This will help resolve some potential problems. 
Install Wizard
I am an HP employee.

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    Around april this year (2014) I bought a new laptop for myself (a HP 15 Notebook PC, d081ed). It had Windows 8.1 pre-installed on it. At first I had problems installing the HP OfficeJet J6410 printer. I received a very usefull reply by which I was able to solve the problem.
    Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Wind...
    2. The second posting.
    Almost two weeks ago a bought a second HP laptop (HP Pavilion TouchSmart 11-e000ed) voor my daughter. This laptop had Windows 8 pre-installed on it. I experienced the same problem with the printer and made a posting. Unfortunatelly that didn't resolve the problem. I received no further reactions. The problem is still unsolved.
    Read more about this posting here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under...
    A. What have I done afterwards?
    Afterwards the previous above I first made sure I had all the updates for Windows 8 installed. I've read that in the case of the laptop of my daughter I could upgrade for free to Windows 8.1. So I did that too.
    B. Why a second posting?
    Since I upgraded to Windows 8.1. I realized my second posting wasn't quite accurate anymore. I realized it could lead to confusion since I now don't have Windows 8 installed on it anymore.
    Now here's the strange part.
    B.1.
    On my own laptop (d081ed, HP 15 Notebook PC) I have the same operating system (Windows 8.1. ) as I now have on the laptop for my daughter (11-e000ed, HP Pavillion Touchsmart)
    B.2.
    After upgrading I tried the same steps, as described in my first posting, on the laptop for my daughter.
    Strangely enough, and although we now both have a HP laptop with exactly the same operating system on it, I can not get the printer installed.
    What can be wrong? I tried updating, the scrubber, the packages to solve the C++ redistributable packages... nohting works! And worse!! It seems I somehow made the problem worse...
    Why do I think that, and are there things or error-messages that are different than the one I experienced before (with my own laptop, see point 1 above at the beginning of this posting).
    B.2.1.
    The first thing that is different:
    If I want to install the printer, and after it extracted files, checked the system and prepares it for installation, I receive the message:
    C:\users\<username of my daughter.\AppData\Local\Temp\7zS0FF0\Setup\de..
    This is different than the message (Program: C\Users\IRN\AppData\Local\Temp\7zS28Db\Setup.exe) I experienced with my own laptop (the d081ed).
    Note the difference between:
    ..Temp\7zS0FF0\Setup\de.. (<-- that is the message I get on the laptop of my daughter)
    and
    ..Temp\7zS28Db\Setup.exe (<-- that is the message I had on my own laptop)
    B.2.2.
    The second thing that is different:
    At some point I installed, after upgrading to Windows 8.1, the SP 40669 package. I can't remember having done that on my own laptop.
    B.2.3.
    On my own laptop I installed the C+++ packages for 2005, 2008 and 2010.
    On the one for my daughter I only installed the C+++ package for 2010 (KB2562063, version 10.0.30319 and 10.0.40219, but I don't think that is the problem really, correct my if I'm wrong).
    B.2.4.
    Before I upgraded to Windows 8.1. I got an error message at rebooting the system (in Dutch
    explorer.exe - Toepassingsfout
    De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.
    Klik op OK als u het programma wilt beëindigen.
    And after that the message doesn't wait for your click on OK. It just flashes away very quickly. Since I got that message a couple of times, I did manage to capture it with the camcorder on my mobile phone. In that way I was able to describe you the message as exactly as here above. 
    I sometimes get the message again, and then not. So it's not consistent. It seems to me the problem there is with explorer.exe and not with the printerproblem, but I'm not sure. Couple of days later, there were new updates for Windows 8.1, which I installed, and the error-message didn't show up again the last few days.
    Last request.
    I would really appreciate some help with this. The reason I like the printer installed is because of the HP Solution Center. I'm sure my daughter would use it for scanning documents needed for her study and printing activities.
    I installed the basic printer for the time being, but only as I temporarily work-around, so she can - at least - print all of her study materials. Scanning, on the other hand, is some differtent then, but that is a known problem with the basic printer driver.
    I truly don't understand this problem. We both have an HP laptop, we both have the same operating system now (Windows 8.1) and stil .. on my laptop I managed to install the printer, and on hers not.
    Please help me.
    (p.s. I do have a HP support Pack for both laptops, and if one thinks that this problem is too complex and would redirect me to HP support ... no offense taken, from my side. But, I really would like to try to solve problem myself at first and would really appreciate your help with it. )

    Hello RNRMusicMan,
    Glad you're willing to help me out. So Sorry I couldn't send a message earlier. I had a few appointments the last few days and afterwards I had to little time to spend enought time to try to solve te problem.
    But o.k, let's continue.
    I've followed the steps you mentioned as a second option. I'll describe what I've done.
    First I tried the Hp printer install wizzard
    No succes
    Same error occured  …\setup\de.. (at the second fase of the installation program of the printersoftware)
    Restarted the system
    I used the Scrubber
    L4
    Error: uninstaller didn't work. Clicked ok
    Restart
    At restart I got the same error about something with the memory. (In dutch; 'De instructie op 0x5d2c3e01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt: read.' and please note that 0x5d2c3e01 was this with different numbers etc, but I guess that's just the adress in the memory where the program wants to read/write to)
    I continued with cleanboot
    Msconfig – services – hide all microsoft services – disable
    Startup – system configuration – open task manager
    On startup tab in task manager – I disabled each startup item
    Closed taskmanager
    Startup – system configuration – checked ok box
    Restarted
    Tried to install again with the OI_AIO_J6400_Full_Win_WW_140_4.exe software I downloaded from the hp website
    At ‘systeem wordt voorbereid op installatie’ I got the same error again: ‘C:\Users\Simone\AppData\Local-\Temp\7zS46SD\Setup\de..
    After this I followed the steps as described to start up again normally (that is: msconfig, enabling the services again, etc.) and that step went o.k and as aspected, so no problems there.
    After that I restarted the system again. I didn't get the message about the problem with the memory again. So I guess that must have been due to the error in the scrubber program.
    I really don't understand this. Me and my daughter both have a hp, both the same OS (windows 8.1), and on my laptop I got the printer running and hers not. What can it be? I'm guessing that there most have been something that went wrong then with either the installation with one of the windows 8 or windows 8.a upgrades, or with the upgrading from windows 8 to windows 8.1. Or is that to far fetched? But that just a question I have, trying to understand what went wrong or what could be the cause of this.
    So what now? It didn't work.
    Update (29-9-14):
    Since all the suggested solutions didn't work out I decided to start all over.
    One of the reasons I decided to do so, was the following:
    I've got an external DVD writer (Samsung, Slim External, model SE-8084D/TSWS) that I needed to use for installation of the HP J6410 CD that came with the printer, since the laptop of my daughter doesn't have a built-in DVD player.
    Now here the strange thing! When I use it on my own laptop, it starts the software on the the HP J6410 DVD flawlessly. No problems there! But, when I connect it to the laptop of my daughter, it sees the CD and I can explore the files on it. But, when I try to start HPSetup.exe on it it does ... nothing!! Now that's very stange! Me and my daughter both have a HP laptop, with the same OS. Still it functions normally on my laptop, and on for the one for my daughter it does nothing. Same with the software that you can download from the HP site. It runs on my computer, but gives errors on the one for my daugther. So I guess that was a good reason to decide to start all over again from scratch
    This is what I've done so far.
    - I made a (full) factory recovery.
    - I've installed all the updates for Windows 8.
    - After that I upgraded to Windows 8.1 again and installed all of the updates for it as well.
    - I removed the antivirus program (Norton Antivirus)
    - After that is done I tried to install the printer again.
    No success!
    But.. I'm convinced I've found out where the problem might lay.
    My daughter had c++ 2012 redistributable installed (version 11.0.50727).
    My other laptop doesn't. An even older hp laptop (with Windows Vista on it) does neither. On those laptops the printer software ran.
    On the new laptop for my daughter it doesn't.
    So.. I'm suspecting the problem does not lay in the printer software but in the c++ 2012 redistributable package.
    Another difference is that my own laptop had an Intel processor. The one for my daughter has an AMD.
    So I am convinced the problem must lay in the C++ 2012 package (maybe combined with the AMD processor? I don't know) and NOT the printer software.
    Anyone got any ideas on what to do next?
    If so, I thankfully await your answer.

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