Photosmart B110a scan issues

I just upgraded my computer to the new Windows 10 and since the upgrade i hav'nt been able to use my printer and scanner. It comes up with errors saying software not installed and errors with connecting with scanner. Is there an upgrade available?

Welcome to the HP Community , I wanted to pop by to help you with the scanning issue you're having with Windows 10. You should be able to run the HP Printer Install Wizard for Windows, which will search for the correct drivers and software for your printer on the new OS, and install the scanning software as a part of the package. Try scanning when you are done installing, and let me know what happens! Good luck

Similar Messages

Photosmart 5510e scanning issues

I have a strange problem when scanning with my Photosmart5510e (B111a). The device is connected through WiFi to my home network, hooking up with both a Windows 7 and a Windows 8 computer. It worked just fine untill a few days ago. When attemping to scan, using the HP software (latest version from www.hp.com) the scaner module in the device moves from far right to far left, covering the entire scanning area, then holds for about 60 seconds, and moves back to starting position. On screen, the scanning preview only shows the top 1-5 inches of the scanned document, but the "scanning" popup keeps floating forever.... I have to force shutdown of the software using CTRL-END-DEL . I already tried uninstalling and re-installing the software suite, resetting the printer to factory default, no good.Figured that mabybe it was a software bug, so i tried alternative scanning software, but that came up with the same problems. I even tried a different computer but even then, the problem remains. Just for the record: printing still works just fine I'm out of ideas.... help please?

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar

Photosmart B110a & Mavericks - won't print after about two minutes...

Evening - I've been using the Photosmart B110a for a few years no problems at all with Windows XP, Windows 7 and more recently Windows 8 - I've recently bought an iMac that is running Mavericks, and it's not right.
It took me a while to install it, but eventually got that sorted but now it simply hangs when I try to print to it. Now, and here's the thing, if i reboot the printer, or reboot my router (TalkTalk DSL-3780) the printer comes on line, the jobs in the queue print, I can get to the webpage for the printer and all seems ok.
But after about two minutes it "hangs" - for want of a better phrase. The print jobs queue up, the webpage hangs, and nothing happens until I reboot it.
Now whiles it's hanging, I can still ping the router from the terminal, but no response from any of the software - unti I reboot, and then only for a few minutes, and on the cycle goes.
It's still fine from the Windows machines not incidentally, it only seems to be doing this from the iMac.
The reboot fix is a solution of sorts, but it's obviously not ideal.
Reading the forums there have been lots of posts about scanning issues with Mavericks, but I've not got that far yet.
Could you advise one way or the other?
Many thanks, Gary.

Hey @Wickers , I am really sorry i misunderstood the OS you are running.
We have exahusted all the troubleshooting steps HP has provided for this issue. The only driver available is for 10.8 and lower. Unfortunately this printer is not fully compatible with the new operating systems of Mac. The only driver available is the apple update thats you you have already done, because HP doesnt have a driver, we are very limitted in what we can do for this issue.
I suggest maybe trying a different printer driver such as HP Photosmart 5510d e-All-in-One Printer B111h/B111j Full Feature Software and Drivers.
For any further support at this point I would recommend calling the HP tech support via phone.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Or try contacting Apple support regarding the Airprint Drivers at Contact Apple for support and service.
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Photosmart 7510 scan error

Hello,
i have a problem with scanning and copying. If I try to make a copy/scan from the glass, it does not recgnize it, it tries to use the adf all the time, even if it has no paper in the adf. If you put a paper in the adf, it takes it and gets it out, but on the screen appears paper jam, check the paper in the feeder. I checked the sensors in the adf, they move ok, they are not stuck. I tried even disconnecting the feeder but it does noy work.
Can anyone give me a hint on how to repair it? Thanks in advance. Luk

Hi @Luk7475,
Welcome to the HP Forums!
I understand that you cannot scan from the glass of your HP Photosmart 7510 printer. I am happy to help you with this scanning issue!
For further assistance, I will need to know the following:
If you are using Genuine HP Ink cartridges, or Refills.
If any of the cartridges are low or empty.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
The Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. (This is good for real or false paper jams).
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Photosmart 7510....
Hope these guides will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Photosmart b110a only prints in black and white

Hi i've got a photosmart b110a which copies and scans in colour, but will only print out from my imac in black and white.
Does anyone have the same problem and hopefully the answer

I tried to understand why my B110a was printing Black and White. I just solved the problem which is driver related(in my case).
If you are on a Mac do this:
1. Download the last drivers from the HP website for your printer;
2. Install them normally;
3. Go in System Preferences > Print & Fax;
4. There should be your printer listed on the left side of the window, double click it;
5. Another window should open, select Printer Setup at the top right;
6. Now select Driver on the top;
7. In 'Print Using:' select: 'HP Photosmart B110 Series'.
That was the problem for me, even though the driver were installed they weren't selected - I know it's silly.
Hope that solve your problem, otherwise I'm not be able to help you further.
If you use any Windows or Linux platform I won't be able to help at all as I don't know how could I set that - if is that the case - on those platforms.
All the best,
Frann

Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Photosmart B110a HP software won't install on windows 7 starter

I have a Photosmart B110a 3 year old wireless printer that is working on my home pc running windows 7 professional, but after buying a new notebook running windows 7 starter I can not install the HP software either from the install cd that came with the printer or by downloading the software from the HP website!
I have done a fresh install of windows 7 starter & have switched off antivirus & firewall but I still can't install HP software to install the printer.
(I was told I would have to pay £18 for technical support to get YOUR software to work my notebook, I don't see why I need to pay money for something that is clearly an issue with YOUR software?)
I don't have any problems installing any other software for any other software provider on my notebook either from the discs or by downloading, so the issue is isolated to just YOUR software!
When I try and left click on the setup exe logo when the disk spins up the cd window disappears and nothing happens, no software in installed! Tried copying the contents to my notebook and try to manually install but that does not work either!
Downloading the software from HP website results in the software unzipping/unpacking but then nothing happens, install window disappears! Yes I have switched off & even tried uninstalling my antivirus & firewall without any success! HELP!!!!!!

Have you already tried running the install wizard? This will help resolve some potential problems.
Install Wizard
I am an HP employee.

I cannot select the Paper Size when I try to print with HP Photosmart B110a with Windows 8.1 64bit

I cannot select the Paper Size when I try to print with HP Photosmart B110a
The same printer was working OK with my old PC with OS Windows 7
However I got a new PC with OS Windows 8.1 64bit
I installed the new driver for HP Photosmart B110a that I dowloaded from HP site. Driver forWindows 8.1 64bit.
In addition to not being able to chose the paper size, also when I go to Printer Properties in Options, all the characters are non-ascii.
Do you know what may be the problem?
Thank you

Hello Nanu64,
Welcome to the HP Forums.
I see that you are having some issues when attempting to print from your computer.
I also see that you stated that not all the options are available in the printing preferences options. This could be because the installation was not complete or it failed.
I suggest that we do a complete uninstall/ reinstall as well as some additional steps.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you have the printer connected to the computer with a usb cable, please remove the cable from both ends and leave it disconnected until further notice.
The next link that I have for you will give you detailed instructions for Uninstalling the Printer Software. Once the uninstall is complete, reboot the computer so that the changes take affect.
When the computer is back up and running, please disable any firewalls or anti virus protection you may have running. We don't want anything getting in the way of the reinstall.
The following download is the HP Photosmart Full Feature Software and Drivers. Save this download to the desktop of the computer so that it creates its own icon. This will make it easy for us to find when the download is complete.
Double click the new icon and follow the installation instructions. The installation will give you connection options (Wireless , usb or Ethernet), if connecting usb, please wait for the prompt to connect the cable. Connecting the usb cable before hand can cause an issue with the installation.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Eprint with Photosmart B110a

Printer Photosmart B110a
Using eprint for first time
All other printer functions work but NO printing from email sent to hpeprint
From my email sent by hpeprint
Thank you for using HP's ePrint service. Your print job has
been received and prepared for printing. If you are the account owner for the
printer, you can check the status of your print job at http://www.hpeprintcenter.com.
From hpeprint centre
Failed "Fw: Mail delivery failed: returning message to sen"
So what is happening?
This question was solved.
View Solution.

Pete991239,
I'm willing to guess that you've never had ePrint work when sending from this e-mail. It appears from the message that the e-mail is being blocked at the initial gateway of the HP servers which segregates known domains (like gmail.com, yahoo.com, etc) from the ones it doesn't recognize (like rr.com, cingular.att.com). I have a strong feeling that "tesco.net" is one of those it's filtering out (but this is a speculation as I do not have access to the algorithims in place for the servers).
Try sending a print job from a GMail account or a Yahoo account if you have access to one and see if you are capable of doing this. If so, set up an auto forward rule in one of these accounts to forward any e-mail sent to it to be forwarded on to the ePrint e-mail address. I've tested this here in our offices and have success.
Let me know if this works.
M. Moss
Click on the BLUE KUDOS button on the left to say "Thanks"
If my reply solves your issue, please mark it as solved to help fellow users fix their similar issues!
Though I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

HP Photosmart 2610xi scanned file permissions failure

I recently upgraded to Mavericks. When I try to save a scanned file using HP Photosmart 2610xi it files due to file permissions. Have repaired permissions but no change. Tried searching for a new driver with HP with no luck. Anyone else have this same problem and found a way to solve it. Tried image capture and import with preview but they create huge files.

Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Photosmart 6520 Scanning

I have just purchased an HP Photosmart 6520 to replace my 6510 which was malfunctioning. I always do my scanning from the the HP Scan on my iMac; with the 6510 I could go into Preferences and change resolution/colour or black & white or grayscale/crop size if wanted each time I scanned. But those preferences do not exist, or at least I cannot find them, in the 6520 HP Scan utility. I have downloaded the latest software. There is the "Scan to Computer" options but changing them makes no difference to scanning from the computer, which means that I am, so it seems, left with having to use the defaults built into the software (200 dpi colour for photos and 300 dpi grayscale for documents). Is there any way I can change these settings to my own requirements for each scan, i.e. I never scan photos at less than 300 dpi. My operating systen is OS X Mavericks.

Hi TomTreb,
Welcome to the HP Forums!
I see that you are missing some scan options for your HP Photosmart 6520, on Mac OS X 10.9, and I am happy to help you with this scanning issue!
Please make sure that the Airprint driver has not been selected as the default, it should read as HP Photosmart 6520. Click on the Apple Icon, System Preferences, then Print & Scan. Then look at these screenshots:
Let's start with that, and let me know what happens!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Anyone managed to connect an HP Photosmart B110a P...

I have a Photosmart B110a printer that refuses to connect.
After entering all network information SSID and wireless key, the printer attempts connection then you get a blue screen on the printer panel with error code B8126AD6, you then get a printer error then you are asked to switch off & switch on the printer. You are then in a loop!
Have tried the USB to wireless function on my PC but get the same error.
Anyone managed to connect one of these?

zider wrote:
I tried to set up a HP B110a wireless printer today. through my BT home hub 2. this is the second printer i have tried, as the first would not recognise my BT home hub 2. i thought it was faulty, so got a replacement .
this time got a professional to try to set it up, he failed, felt a bit better for that , but still got no wi fi connection. he thinks you can only use a USB wired printer on a BT hub. BA!!! TO BT.
Some professional you used, that's total rubbish. I use a different model HP printer (Photosmart C4380) and it connects wirelessly on the BT hub 2 without any issues (other than the often **bleep** HP software but that's another story!).
Try the solution on the link below (note, I just found this by googling the error code quoted, there seem to be other links you can try if this one doesn't work)
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/If-you-have-a-Blue-Screen-Error-due-to-...

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Acrobat 7 Pro Windows Scanning Issues for Non-Admins

Hello,
We have several users that are having scanning issues. WE recently removed administrator rights from our end users and now for some reason Acrobat 7 Professional doesn't show any scanners in the list when they try to create a PDF from the scanner. Windows shows the scanner in the scanners and cameras section of the control panel. Any help would be appreciated.
-Jared

I was able to install it on Win 7, even the 64-bit version. But neither AcroTray or the Adobe PDF print driver for AA 7 works on Win 7. That means you have to use workarounds to get things done if you succeed in installing. it is time for you to probably buy a new copy.

Photosmart B110a scan issues

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