Photosmart B209a Printer and HP364XL cartridges

Afternoon all,
This one has baffled me and I can't find any answers online anywhere so hoping you can help...
I have a Photosmart B209a All in One printer. The shopping card that came with it specifies that the cartridges that can be used with it are HP364 and HP364XL (for all colour and black cartridges). So I bought a black HP364XL as it was more economical.
The cartridges are lined up as Magenta, Cyan, Yellow and Black from left to right. There are little symbols on each slot to tell you which cartridge to put where. All good so far. The cartridges that came with it aren't the XL version and the black cartridge is about twice as wide as the colour ones (even though none are XLs). When the new XL cartridge came, it is half the size of the normal black cartridge that is already in there (so the same size as the colour ones), and just won't fit in the slot. Underneath the cartridges just between where the pull tab (to eject the cartridge) is and the metal chip, there is a hole on the cartridge that is currently in there. The XL cartridge doesn't have that hole so it won't slot all the way down.
So it is obviously not meant to go in that place.
So I was wondering - have HP made a mistake and teh XL cartridges just don't fit. Or, have I got a duff XL cartridge. Or, is the black XL cartridge supposed to be used on its own or something, and goes in one of the other slots where the colour cartridges currently sit?
I'm confused on this one. All the cartridges are genuine HP and I've never had problems like this with other printers.
Anyone able to shed some light on it?
Thanks,
Sarah
This question was solved.
View Solution.

kriandor wrote:
Thank you very much HP! I had the same problem when I bought a 364XL (photo) cartridge for my Photosmart B109 printer. Now I have to buy another cartridge because it's the wrong one - which I've unwrapped so I can't send it back. [snip]
I would suggest you Contact HP, explain the situation and ask for an exchange.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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