Photosmart C309a LOCKUP issues

I love love love our HP Photosmart Premium C309a WHEN IT WORKS. It locks up all the time after printing, or scanning, or just after hours of doing nothing. We leave it on during the day bc of the fax and turn it off at night. It also intermittently bellows a fax-sounding ring for about 12 seconds straight when no one is even in the room or on the pc nor is a fax coming through when it happens. I've contacted HP and they helped me reboot it w/the #3 and #6 and it still kept locking up so they shipped me a new one and now the 2nd one is doing it too. We've tried different power outlest in case it was dirty power or power strip overload and same lockup issues no matter what. We've also paid $200 for an expert to check our desktop, printer, isp settings and nothing appears to be a problem. Before I call HP again, is anyone else experiencing this? I love it's functionality and output but shouldn't have to be rebooting every time I need to use it!

Having the same problem ! Should I take it back before my time to return it expires? I like the printer, but I have no intention of missing faxes during the day because the silly thing is locked up. Please advise me how you have handled it. Has there been a fix? The only advice I have found so far is to turn off the Bluetooth radio when not in use. Anyone tried it? I will let you know if it works for me. My experience with Bluetooth leads me to think this could certainly be the problem because of the connection issues I experience with my phone and hands-free devices. We'll see...

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Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
Wireless on PASS
Wireless working FAIL
and everything following that stated as 'not run'.
Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
So the question is, is this a hardware fault, and if so what can be done about it?

Hello,
Yes, it is an hardware issue and indicates that the Wireless card is not functional.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
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HP Aio photosmart C309a

I have used image capture to scan pictures from my scanner. HP software will not scan either. It prints fine by bluetooth even though I have a direct connection with a USB too. It does not recognize I have a USB connection for printer or scanner.
I have a Mac 10.6.8. All of the sudden after scanning in the past week, it says, No camera or scanner detected. I was connected with usb and bluetooth. I did everything to fix this, I checked my usb connection, I deleted the printer and added it back,(it would only recognize a bluetooth connection). I rebooted computer, and shut down printer, unplugged, waited, and plugged it back in, re-booted... I repaired my dics permissions, and I checked for and attempted to install updated software.....and finally got this message.
Some components installed on your computer were developed for another version of HP utility. These components will not be loaded and some functionality related to your device will not be accessible. Please click HP support item on the toolbar to visit HP Online Support site and download the latest version of HP software.
I updated the software, and it still gives me the same message.
Now I have totally uninstalled the software, and will attempt to re-install and update. Need help, or ready to just buy another printer.
FYI - I bought this printwer about 4 years ago, it was messed up, so they sent me another one (the one I have now), and it has never worked right either.

Hi nursnchg,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Photosmart c309a to your Mac OS X 10.6.8, either with a USB connection or bluetooth. I am happy to help you with this scanning issue!
So we can verify that the hardware works on the printer, what happens when you make a copy instead of a scan?
I know you have done some of these already, but I would recommend to try the following in this order:
Uninstall the software. Uninstalling the Printer Software
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Re-install the software. HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
If that still doesn't work, I would also recommend trying to plug the USB cable into different ports on the Mac, as well as trying another USB 2.0 printer cable, in case there might be a problem with the cable itself.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Wireless Radio is not functioning on Photosmart C309a

VERY FRUSTRATED right now....I've read similar posts about this and wonder if there is a significant flaw with the wireless radio in this model that HP will not acknowledge....
I've got a 13 month-old (Still shiny new) Photosmart C309a that is just past the warranty date. It really hasn't been used much at all -- just basic household use. I am totally kicking myself since we started having problems with the wireless network disconnecting about 3-4 months ago (when it was still under warranty). It was a sporadic issue, and I was always able to do a reconnect by doing a combination of unplugging it and then using the "Wireless Setup Wizard" to reconnect. Now it cannot find the wireless network at all. The Wireless Radio is "on" and when I run the Wireless Network Test I now get "The Wireless Radio is not Functioning. Contact HP Support". My wireless network seems to be working just fine for everything else, so I truly think this is a printer problem.
Anyhow, because it is just past warranty, we have called HP support twice and have not gotten much help either time. They do not seem to care and tell you they will have to charge you for the help?!?
Am I supposed to replace a perfectly good printer since the wireless doesn't seem to connect? Is there another way to fix this? Is there a way to just replace the wireless radio and not the whole printer (and is that advisable)?
I would greatly appreciate any help!

This seems to be an issue with HP wireless printers. The Photosmart C309a is my second all in one in 5 years. Same as many others, my wireless went dead 13 months after purchase with very light home use. Last one had wireless go dead same way and had to use it wired to the network for 4 years.(except for wireless, old printer still works fine, had to upgrade for Windows 7)
Seems HP should correct this issue or at least quit advertising wireless printers when the wireless dies and cannot be fixed.
No one should have to purchase a new all in one printer to have wireless when everything works except the wireless after the first year. The printers cost way too much for cheap wireless with a short lifespan. If HP does not do a recall on these printers for the wireless, I'm going to purchase a different name brand next time... Starting to look up reviews now on other printers.

HP photosmart C309a: Wireless radio is not functioning

I completed the wireless network test report and the diagnostics summary states that the wireless is not working and there were no wireless networks detected.
This printer had been originally connected directly to the internet port and had been able to print from all locations in the house wirelessly. Now that the internet connection is not plugged directly into the printer- it is not working.
What do I need to do?

Hello HMeredith,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are unable to connect wirelessly any longer to your Photosmart C309a model. I would first recommend restoring the network defaults and attempting to connect to your network again.
On the printer, select Setup Menu, Network, Restore Network defaults-Yes and restart the printer.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Radio, turn ON.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Setup Wizard (this will search for all the networks in your area, choose your network and enter your SSID (router password) to connect, then the printer will tell you it's connected.
The printer will display an IP address (ex: 192.168.1.2) so if you input the IP into a web browser, you should be able to reach the embedded webserver (printers webpage) which will show you it's connected to the network.
Now the printer will be connected to your network.
If you are still unable to connect to your network or run into any issues, please let me know the details and I will look into this some more for you. Please also include which OS you are running on your computer if further issues arise.
Here are two links to help you find which OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you,
R a i n b o w 7000I work on behalf of HP
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OSX 10.6.6 does not recognise Fax or CD printing on HP Photosmart C309a

I have just spent all day trying to get my new admin iMac at work to printCDs or scan using the attached HP Photosmart C309a Multifunction printer. I'm connected via USB.
The latest HP drivers from Apple have been installed, and the latest software for the printer from HP, including Photosmart studio app has also been installed. Permissions verified, printer reset etc.
The printer is communicating with the computer because we can print to paper, and utilities such as ink levels etc are clearly displayed on the iMac. The computer' finds' the printer so the physical communication is fine. When I try to scan or print to a blank CD, the computer says Cannot create a session in the scanner and (ii) your default printer cannot print directly to CD or DVD, even though this is one of the main functions of this combi printer !
Under OSX 10.5 we had no problem connecting to the printer and using all of it's functions. Now we have received a new iMac running Snow Leopard this isn't possible any more. I have been on to HP Technical support and they have talked me through a manual uninstall of the HP software and a re-install, which I have carefully carried out twice, both to no effect. Deeply frustrating !
I know that this is a software issue, but I'm damned if I know how to effect a solution to this problem.

Hi Bruce
Interesting, thanks.
I guess the obvious question is, where would I get UK drivers from ? Most of the website (hp.com) is Windows orientated. There were two upgrades for OSX listed for this printer, one C309a all-in-one and another for their photosmart studio app.
Apple have a generic HP printer upgrade specific for OSX 10.6. The advice from HP was to manually uninstall their software from the HD (they gave me a long list of things to delete). Why this was not undertaken by their enclosed 'uninstall app' beats me. Then verified and repaired permissions.
Then I was told to install the Apple upgrade. I did this and tried the scan function first, as instructed. This failed to open a scan session. However the printer scanned and printed manually OK.
I then rebooted and installed the HP upgrades and tried the scan again. Same result. The CD print function from the Photosmart Studio App produced an error "your default printer does not support direct printing to CD or DVD". If I used the Photosmart print App, I could get the CD to print but the size was wrong, even selecting CD 120mm as 'paper size'.
Clearly this is a software issue and someone would have spotted this in some sort of debugging test surely ? Anyone any suggestions ?

Is there a fix for the HP Photosmart C309a continually going "offline"?

My HP Photosmart C309a all in one goes off line all the time. The only way to get it back online and printing is to unplug it. it is very annoying to have to do this every time I want to print. This must be a common issue. I connect wirelessly to the printer.

I am having the same problem with my C309g-m. It happens too often. Unplugging did not work. I had to reinstall the driver this time. I hope someone has a quick solution.

Uninstall HP Photosmart C309a

I've been using an HP Photosmart All-In-One C309a for the past 5 or so years. I used the Uninstall app to try to uninstall old printer software from my MacBook Pro. Some things were removed, including the Uninstall app - that's no longer on my computer. However, there are still 22 HP items left on my computer. According to what I've read in this forum, old stuff should be uninstalled before I install the new printer I just bought - and the forum said not to drag-n-drop to the trash. Some of the things still left on my computer are: HP 4215.jpg (must be from the printer I had before the Photosmart C309a); a folder called HP Albums; a folder called HP Copy Fax Print and Scan; HP Photosmart Create; HP Photosmart Print; HP Photosmart Share; HP Photosmart Stitch; 7 files, called hProcess3_Standard.png (except where the number 3 is in that filename, the number is different on each of the 7 files, ie: hProcess3_Standard.png; hProcess4_Standard.png, etc.); and for each of those files there are 7 files called hProcess3.glo, hProcess4.glo, etc. How can I get rid of all of these so that I can install my new printer.

Hi @enigma2008,
Welcome to the HP Forums!
From what I can see, all of those items should be safe to remove (not sure who mentioned no drag and drop to the Trash, but that's part of the instructions I'm about to give ), but I'm going to get you some steps for a Manual Uninstall which should take care of most of those files!
Please follow the instructions to manually uninstall the HP software posted in this Re: Scan Definition thread by my colleague @Sunshyn2005.
Let me know how that goes for you and if you have any other questions before installing your newer HP printer
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**MissTeriLynn**
I work on behalf of HP

Can you eprint from a hp photosmart c309a series printer

can you eprint from a hp photosmart c309a series printer

Hi bluemaze,
The HP Photosmart C309A Printer does not support the ePrint functionality. An alternative to this would be Google Cloud Print which you can read about here : LINK
Most of our new Photosmarts do have the ability to ePrint, as well as AirPrint and iPrint! Definitely remember to check those out.
Hope this helps!
M. Moss
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OSX Maverick & Photosmart c309a scanning problem

I have upgraded to MAC OSX Maverick 10.9 .
Before installing MAVERICK I was able to scan and save no problem, but now I can scan but not save, error message saying "ensure file is not write protected".
So I deleted the HP SCAN software intending to download the latest version...... but I can't find HP SCAN software on hp.com and MAC SOFTWARE UPDATE doesn't show any updates available ......
a) is anyone else having this SCAN SAVING error? solution?
b) anyone know where I can download the HP SCAN software?
Thanks!!

Hi Jezza2013,
I'm sorry to hear that you are having issues scanning with your Photosmart C309a since upgrading to Mac OS X 10.9.
I have included a document on scanning with Mac OS X 10.9 Maverick.
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Regards,
Happytohelp01
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Scanning on a Photosmart C309a

I have a MacBook using OSX 10.9.5, connected via ethernet. When I try to open the scanner it doesn't get past the "Waiting for Scanner" message. I have checked all connections, restarted the computer and shut down and restarted the printer.

Hi @twiley ,
I see that you are getting the error message "Waiting for Scanner". The Mac is connected to the router by Ethernet. I would like to help.
Are you having this issue scanning from the Apple Software or are you trying to scan from the printer to the Mac?
How is the printer connected? (USB/Ethernet/Wireless)
The drivers for 10.9 are installed by the Apple Updates.
If you have older HP Software still installed on the computer, uninstall it.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Photosmart C309a)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
I have provided a document for how to Scan from OS X v10.9 Mavericks Without HP Software for HP Multifunction Printers.
If you are trying to scan from the printer, try the steps in this document.
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Photosmart c309a Bedienfeld reagiert nicht. Photosmart c309a panel is unresponsive

Hallo,
das Bedienfeld meines hp photosmart c309a reagiert nicht mehr.
Nach dem Starten friert der Monitor am Drucker mit folgender Anzeige ein: "Bitte warten. Druckervorb. wird durchgef."
Über das Bedienfeld am Drucker lassen sich keinerlei Funktionen mehr ansprechen. Ich kann den Drucker weder ausschalten noch Hilfe, Abbrechen oder irgendeine andere Funktion nutzen.
Ich habe in einem Forumsbeitrag von Februar 2011 von dem selben Problem gelesen.
http://h30492.www3.hp.com/t5/Drucker-und-All-in-One-Ger%C3%A4te/Photosmart-C309a-l%C3%A4%C3%9Ft-sich...
Da es offenbar bis heute nicht gelöst wurde, stelle ich hier erneut die Frage und hoffe auf raschen Support von hp oder jemand anderem, der sich auskennt.
Ein paar Infos:
Ich besitze den Drucker seit November 2011
• Der Drucker ist per USB-Kabel verbunden mit einem iMac mit Mac OS X 10.6.8
• Obwohl das Bedienfeld eingefroren ist, druckt und scannt der Drucker weiterhin über die Mac Software
• Druckerkabel rausziehen und Drucker neustarten hat nicht geholfen
• Drucksystem zurücksetzen hat nicht geholfen
• Ich habe vor kurzem ein neues WLAN Modem installiert. Dies fällt zusammen mit dem Auftreten des Problems mit dem Drucker.
Vielen Dank für den schnellen Support
Hello,
the control panel of my hp photosmart C309a is unresponsive.
After starting, the monitor at the printer freezes displaying: "Bitte warten. Druckervorb. wird durchgef." ("Please wait preparing Printer is performed."
Functions from the front panel of the printer can no longer be addressed . I can't turn off the printer nor use Help, Cancel, or any other function.
I read of the same problem in another forum post from Feb 2011.
http://h30492.www3.hp.com/t5/Drucker-und-All-in-One-Ger%C3%A4te/Photosmart-C309a-l%C3%A4%C3%9Ft-sich...
Since the problem was apparently not solved until today, I ask the question here again and hope for quick support from HP or anyone else who knows.
A few details:
• I have the printer since November 2011
• The printer is connected via USB cable with an iMac with Mac OS X 10.6.8
• Although the panel is frozen, the printer still prints and scans on the Mac software
• Pulling out the printer cable to restart the printer did not help
• Reseting the printing system did not help
• I have recently installed a new wireless modem. This coincides with the appearance of the printer problem
Thank you for the quick support
This question was solved.
View Solution.

Hello,
Thanks for the post. On this one, with this error message, we could have a couple of issues. The first thing to address would be the network configuration since you indicated the issue surfaced about the same time you replaced the modem. I've included a link below with some excellent t-shooting steps that will expose any "network/modem" related issues. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02790693&tmp_task=solveCategory&cc=us&dlc=en&la...
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Photosmart C309a out of paper lock up problem

System: Windows7 - 64 bit OS
Photosmart C309a printer is locked in an “out of paper” mode even when there’s paper in the tray.
Events leading up to the lock:
1-Printed a document without a problem.
2-Started to print a second document. Paper feed started, then stopped and the “out of paper” message came up. Checked tray and the sheet that was partially fed was the last sheet in the tray. Hit “ok” button and the partially fed page came out, but the indicator light was still on and paper was in the tray.
3- So I loaded more paper in the tray. The indicator did not go out. Tried to print again and could not. Then I cleared the print queue.
4-Went to the setup mode and successfully printed a printer report. Paper fed fine. Report was printed fine.
5-Tried to print my document again but could not – indicator still says out of paper.
6-Reset the printer: With printer on, unplugged the power plug from the printer, then unplugged the power supply from the power source, waited 30 seconds, re-plugged the power supply plug into the power source, then re-plugged the power plug into the printer. The status did not change. Successfully printed another print report. Repeated this step two more times.
Question: How do I fix this problem?

Hello @bscull, welcome to the forums!
I understand your Photosmart Premium C309a model is showing you an "Out of Paper" error when printing on envelopes. My suggestions to you, would be to follow the steps in the link below, if the option is within your printing program, choose to feed the envelope in a different way, and also try printing them from another program altogether.
'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper
I hope this helps
R a i n b o w 7000I work on behalf of HP
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Want to be able to scan w/ Photosmart C309a on wireless network

I want to add HP Solution Center to be able to scan documents from my laptop wirelessly. I've loaded and installed all the latest HP software for the HP Photosmart C309a printer on to my new Toshiba laptop. I have been able to print from Word and Adobe Reader, etc., wirelessly, but I cannot access the printer via the HP Solution Center to scan documents. I'm told the device installation is not complete. So....
...When I attempt via "Add a Device Photosmart..." the software detects the printer but each time, whether I try via ethernet (connected with cable) or wireless, after running the network diagnostics, it fails. I've done this at least a dozen times.
Another laptop with the same software nearby is connected via wireless and works flawlessly. The one I'm working on won't work.
This question was solved.
View Solution.

I would try uninstalling, rebooting, then reinstalling the printer software. There should be an uninstall icon in the HP/printer folder in the programs group.
If you have other HP printer software installed that you are not using I would uninstall that as well.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

HP Photosmart c309a printer. install msg is 'wireless radio is not functioning'. troubleshoot?

My HP Photosmart C309a printer stopped printing. i uninstalled & re-installed the printer and software. on the reinstall, a message popped up that "wireless radio is not functioning'" how do i troubleshoot this?

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Do it soon.
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Photosmart C309a LOCKUP issues

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