Photosmart C309g All in one

Recent Issue with printing ....Printing in landscape  offsets 5 cm to the right (off the page) All margins are set ok  and preview appears ok. Any suggestions as to why this might happen and how to solve the issue? Portrait format is ok

Hi there @comicsans , welcome to the forums!
I am responding to your post about the printing issue you seem to be having, as your print outs seem to offset by 5cm when printing in landscape, and all print settings and the print preview are and appear to be correct.
I am going to let you know what my personal suggestions are and some steps you could try that might help you.
To start with, you can use this troubleshooting guide that will bring you through steps to help with print quality issues. I am thinking that the printer may need an alignment. The test print you'll print out will show you the results if the printer itself has an issue.
Fixing Print Quality Problems for the HP Photosmart Premium All-in-One Printer Series (C309)
If the test print from the above guide shows no issues, the problem could be within the program you're printing from or a driver conflict.
You can try Uninstalling the Printer Software , restarting your computer, and then reinstalling the printer driver and software. To get the driver you need, click this link, select your operating system, driver and download: HP Photosmart Premium All-in-One Printer - C309g Drivers
It's also a good idea to try printing from another program, which will rule out if one program is solely the problem.
Feel free to let me know your findings and results!
I hope my post was informational, enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

    Hi folks,
    I've searched many threads and found some directions to remedy this, tried them and have had no luck.
    I'm running Windows 7.  All updates are current.  When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine.  Fast forward a year and Solution Center stopped working.
    Uninstalled all HP software to reinstall.  I was only able to reinstall HP Update.  I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center.  The installation stops abruptly after "installing updates".
    I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
    What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
    Thanks,
    Alex
    This question was solved.
    View Solution.

    Hi jerseyal,
    I hate to hear you are having issues.  What suggestions have you tried?  Did you get an error when installing?  How are you connecting the device?  Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
    If you are still experiencing the issue the steps below may help resolve it. 
    Try using the scrubber built into the software, then reinstalling from the current download available on the website. 
    From original printer installation CD:
    1. Insert CD into drive, and then cancel the installer
    2. Open My Computer, and then right click on the CD drive and chose open
    3. Open folder Util
    4. Open folder CCC
    5. Run the uninstall_ L4.bat for non-HP computers only.    For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
    6. When the uninstall has completed restart the computer
    7. Run Disk cleanup from Accessories\ System Tools
    8. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    9. Use the following tool to clean the registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    10. Download the full feature software and drivers Driver Link
    11. Run the download to reinstall the printer
    From a download:
    1. Run disk cleanup on your computer
    2. Download and run the software and drivers below.
    3. Once the download is done extracting, cancel the download. Driver Link
    4.. Press the Windows key + R on the keyboard to bring up the run menu.
    5. Type %temp% in the run field and click OK.
    6. Look for, and open the folder starting with 7z (Example: 7zS2356)
    7. Open folder Util
    8. Open folder CCC
    9. Run the uninstall_ L4.bat for non-HP computers only.    For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
    10. When the uninstall has completed restart the computer
    11. Run Disk cleanup from Accessories\ System Tools
    12. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    13. Use the following tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    14. Download the full feature software and drivers Driver link
    15. Run the download to reinstall the printer
    Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
    Hope this helps!
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    I work for HP.

  • Infor regarding HP Photosmart Premium All-in-One Printer - C309g

    HI i have a question.
    I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
    I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
    I have a PC with DSL but with no wireless connection.
    Umer

    The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
    Read more here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Problem Installing HP PhotoSmart Premium All-in-One C309g

    I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print.  One got me printing temporarily from 2 laptops, but then failed.  Most recently, after the latest tech's assistance, my printer cannot find or connect to my network.  Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer.  My case was escalated 2 days ago at HP, but I have not yet heard back from them.  Needless to say, I am not happy w/ HP. 
    I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs.  Anything anyone can suggest would be greatly appreciated! 
    Thanks!

    You are wonderful!!!
    Yes, I know my passphrase.
    There were times when all items PASSED.  Initial setup error msg indicated problem w/ MAC code filtering.  Tech was able to resolve.  At this point, the printer cannot connect to router.  It sees it, asks for passphrase, errors off.   All recent diagnostics run indicate FAIL for  No Filtering. 
    BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
    I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer.  Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP. 
    THANK YOU SO MUCH for your time.  I am still interested in learning more, but I have a previous appt.  If I have NOT taken the product back before I get back on line, I would still be interested in your ideas.  I will check back tomorrow.  Have a wonderful evening!

  • HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

    dose 
    HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
    This question was solved.
    View Solution.

    Hello RetiredHP,
    Thanks for the post.  Ok, we may have several options here.  With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone.  If you have downloaded and installed the app., then check the below.  If the ePrint app. is not showing (should look like icon below), check the link below these steps.  The 2nd link provides some additional information.  The key is to ensure that both your iPad and the printer are on the same network.  Good Luck!
    Figure 3: HP ePrint mobile app icon
    If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
    Step two: Activate the mobile app (optional)
    Why should I activate the mobile app?
    If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
    If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
    Use the following steps to activate the mobile app.
    On your Apple device, tap the HP ePrinticon, and then tap Activate.
    Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
    Check your email, and then write down the Activation Code sent by the HP ePrint service.
    On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
    Type the Activation Code into the box, and then tap Activate.
    The app displays a message to confirm activation.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hi Tomiwa,
    You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
    There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
    That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

  • Since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

    since I got my new fixed disk my scan function doesn't work (HP Photosmart Premium All-in-One-Drucker - C309g), what should I do

    Check whether you have the latest driver:
    Printer and Scanner software available for download:
    http://support.apple.com/kb/HT3669?viewlocale=en_US

  • Photosmart Premium All in One Blue screen error B882B1C4

    I have recently purchased a Photosmart Premium All in One C309G machine which is connected via a USB cable to the PC. When I try to use it wirelessly it produces a blue screen with an error message B882B1C4 as soon as I switch on the BT hub. HP haven't been able to sort out the problem as I am now in  receipt of the 4th replacement . Can anyone suggest a solution please?  I have a BT1800HG wireless hub connected with an ethernet cable to my HP PC.

    This is posted in your separate thread:
    Hey there. I would try a power reset to fix the issue.
    Press the Power button ( ) to turn off the product.
    NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
    Disconnect the power cord from the back of the product.
    Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
    Connect the power cord to the electrical outlet.
    Connect the power cord to the back of the product.
    Press the Power button ( ) to turn on the product.
    If this does not solve the issue then the printer will most likely need to be serviced.Hope this helps!
    -SeanS
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • "ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

    "ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g  - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
    This question was solved.
    View Solution.

    Have you tried the steps outlined in this article:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
    If not give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Photosmart e-All-in-One - B110a : How can I deactivate wireless?

    Hi, everyone.
    I just bought HP Photosmart e-All-in-One - B110 and after the installation (which went OK), while trying to get acquainted with the printer and the rest of the functions, I pushed the Wireless button out of curiosity.
    Now, every time I switch on B110, the Wireless blue light keeps blinking. Does that mean that it's working?
    I do NOT want to activate wireless printing (at least for the time being). I want it deactivated permanently. Is there a way to do this?
    Many thanks in advance.
    This question was solved.
    View Solution.

    The blinking blue light means it's looking for a network to connect to. It won't connect to a network if you haven't put any info in the wireless setup. I believe there's an option to turn off the wireless radio in the settings somewhere.

  • Hp - photosmart e-all-in-one wireless printer cn731a- nothing prints??

    HP - Photosmart e-All-in-One Wireless Printer  (CN731A)
    Went through setup on Windows 7 64-bit, printed the test photo, came out great.  Thought everything was good to go.  Later, when trying to print a document, it wouldn't print.  Computer popped up a message saying "Successfully printed" but when I went to the printer, there was nothing there.  I tried running a wireless network test on the printer's screen, and once that page printed with the results, immediately after that, the document I was trying to get finally printed.  This was an early Christmas gift for my parents, & my mom just informed me that she tried to print again today, but nothing happened on the printer.  I am out of town now and am not able to troubleshoot on my own on the printer like I did a couple days ago so came here for advice.. Any idea what the issue might be? Did I maybe miss a step after doing the test print of the photo?  Any ideas would be appreciated!

    Hello,
    Try the below steps ..
    While the printer is ON, Unplug the power cord from back of the printer.
    Disconnect all the cables that are connected to the printer.
    Wait for 30 seconds.
    Plug in only the Power Cord. ( Printer would Power on ).
    Try making a standalone Color copy of a document . If it fails to print a copy, then it could either be an issue with the Ink cartridges  or the Printer .
    Regards,
    Jabzi
    Help the community by marking this post .
    Was your question answered? Mark it as an Accepted Solution!
    See a great post? Give it a Kudos!
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • How do I direct my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

    How do I add my HP Photosmart e-ALL-IN-ONE D110 series printer to my Android Tablet?

    Hi,
    Given your ptinter supports print from Android, you need an app called HP ePrint. Please use Google Store to install it:
       https://play.google.com/store/apps/details?id=com.hp.android.print
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Since I installed Mountain Lion operating system, I cannot print.  I have a HP Photosmart C7280 All-in-one printer.  I get a message when I try to update the software "Server not available  The software update service is currently not available."

    After installing Mountain Lion, my printer doesn't work.  I know it is connected as it shows up,  The message is:
    "The printer software was installed incorrectly.  Please reinstall the software for this printer or conact the anufacturer for assistance."
    I used the disk that came with the printer as when I go to the HP site, it tells me that Apple has the drivers needed.  I unistalled the printer and reistalled.  Previously, I just went to the HP website an everything worked fine for drivers, program, etc.  I never had to use the CD that came with the printer.  My printer is:  HP Photosmart C7280 All-in-one, it is wireless, but I even took the computer and plugged it into the printer to make sure that everything was connected.  Can someone please help me to get this working,
    Thank you,
    Cheryl Paul

    Here:
    http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US

  • HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

    I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
    Does anyone have any suggestions?
    This question was solved.
    View Solution.

    Hey Spider! First off welcome to the forum.
    I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
    After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
    Thanks,
    SeanS
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for