Photosmart C310: WiFi connected, but not showing up in network via Mac or iPhone

I am using a HP Photosmart Premium C310. It is connected to WiFi, but does not show up on Mac or iPhone via Wifi:
- iPhone Airprint does not find the printer (select printer)
- Mac "add printer" does not find the printer
- newest HP Setup Application (HP_Lion_Ink_SW_v12.13.14, Dec 2011) finds printer only as long as connected via USB, reconfigures WiFi settings, but can not re-find the printer when USB cable is taken off
- I can send "ping" to the printer using the IP address shown in touchscreen info panel so it is online in WiFi
- I tried to reset factory settings for settings + network settings, no change...
Is that a defect or any idea how to fix the problem?
Best regards, any help appreciated...

Hi,
Per your description, i believe the issue may being caused by your router compatibility with Apple Bonjour, which require multicasting support in order to operate propertly.
In order to verify, try to temporary create an ad hoc connection between your iPhone and the printer and check for any change:
Step One : Restore the network defaults on the HP All-in-One
On the product control panel, touch the Setup icon ( ). The Setup menu displays.
Touch Wireless .
Touch and then slide your finger down on the display to select Restore Network Defaults .
When asked 'Are you sure? ' touch Yes .
After the network defaults restore, touch Wireless Connection , and then touch On .
The message 'Wireless Radio is now on ' should briefly display on the control panel and the Wireless light ( ) on the HP product should start to blink. The HP product is now openly broadcasting the ad hoc wireless network.
Step Two: Create an ad hoc wireless network connection between the HP All-in-One and the Apple device
On your Apple device, tap the Settings icon ( ).
Tap Wi-Fi .
Under Choose a network , find the name that starts with HPC310 , and then tap it. A checkmark should display to the left of the name.
Wait three minutes to make sure that the ad hoc connection is established and try printing from the iPhone by taping the Action icon ( ) and then tapping Print.
If you were able to print through the direct printer, it means the router more likely cause the problems..
Please clarify your router brand, model and the router firmware version if available.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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