Photosmart C3180 is constantly printing purple instead of black?

I thought that it was simply running out of ink, so I bought a new cartridge. After I replaced it, the printer is still printing black text as purple?

Could you tell me how to run a cleaning cycle for the printer as well. Thank you.

Similar Messages

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    Occationally my printer is printing green instead of black.
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    I have tried to change the cartridge but have the same result.
    Best regards
    Torben Arp
    This question was solved.
    View Solution.

    Hi @tobby37 ,
    I'd like to help you with this issue, the black is printing in green sometimes. You have changed the cartridge and are having the same results.
    I would do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
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    'Ink cartridge problem' Message Displays on the Printer.
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    Are you using Genuine HP Cartridges?
    What are the ink levels?
    Please let me know if you require any additional assistance.
    Have a fantastic day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • 7410 prints red instead of black

    printer prints red instead of black. When I print a test page from the printer setup there is no problem. This happens with two different computers. The print was working last week.

    Hi , Welcome to the HP Forums! I see that your HP Officejet 7410 is printing red instead of black, on Windows 8.1 and I am happy to help!  Some questions for you:  Are you using Genuine HP Ink Cartridges, or refills? Are any of your Ink Cartridges empty or low? Have you tried printing from another program? If so, what happened?What is the name of the program you are printing from?  In the meantime, I would suggest to go through the steps within this print quality guide, Troubleshooting Print Quality Problems with the Diagnostic Page, and let me know what happens!  Thank you for posting!  “Please click the Thumbs up icon below to thank me for responding.”

  • New (Refurbished) OfficeJet 4620 printing red instead of black

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    Hi JD8,
    Welcome to the HP Forums
    I understand you have an Officejet 4620 that is printing red instead of black. I'd be happy to help you resolve this, I just need to gather a bit more information!
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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    I work on behalf of HP

  • HP Photosmart C3180 - No more printing

    Hi,
    I replaced the black inktcartridge 3 days ago. Printed a few pages without any problem 2 days ago. Now it doesn't work anymore ... Cleaned the printer as explained in previous posts. Still no printig. Set the options in 'only black printing'. No result ...
    Any help would be welcome.
    Thank you.
    Theo

    Welcome to the Forums, Theo
    I saw your post about your black ink no longer printing on your Photosmart C3180. I understand you mentioned you cleaned the printer, but I am unsure if you have cleaned the actual ink cartridges, which I recommend.
    Check Print Cartridge Light Blinking (Follow this guide)
    You can also try this guide - Missing, Faded, or Dull Colors
    I hope this helps!
    Best wishes,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • My HP photosmart 5520 series is printing yellow instead red

    My printer is printing yellow instead of red. It is a HP Photosmart 5520.
    Could you please help solve this problem?
    Jill

    Hi @Jill21 
    I'd like to help you with your Photosmart 5520. I understand the printer is printing yellow when it should be printing red.
    Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5....
    If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
    They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
    The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Canon Pixma MG5320 prints internet text in purple instead of black. How do I fix it? Was fine for 2 years.

    My Canon MX5320 printer prints purple text on anything from internet. Tried restarts, cleaning ink heads, new ink even when not empty. Reloading the soft ware worked briefly. Was fine for 2 years?? No problem with our office printer. Black text prints fine. I'm going crazy with this.Suggestions?

    I have now discovered that our office computer is printing in high definition photo quality using a lot of ink from this computer as well. This Mac Book is jacking up both our printers. If anyone knows what to do to make it work normal again I would appreciate the help. Thanks.

  • HP Photosmart c3180 Two-sided Printing

    I have been advised by HP support that it is not possible to use the two-sided printing feature on this printer with Mac, although it works perfectly on my PC. Does anyone know of a way to enable this feature on Mac or some workaround?

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  • HP D5640 printer prints green instead of black, but only when printing onto printable discs

    Hi there,  im wondering/hoping that someone can help me solve this,  basically my printer works fine when im printing on paper, but when i put a disc in and try to print anything with black in, the black comes out as a bottle green colour, this has happened a few times before and i usually uninstal all the printer software off my pc, then reinstal it  and it prints fine, this time however doing that hasnt worked, ive tried all weekend and unistaled it loads of times and its driving me potty, ink cartridges are all fairly new so running low on ink aint the issue.
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    thanks
    wendy.

    Hi there,
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  • HP LaserJet Pro 200 m251nw - Printing Gray instead of Black

    HI,
    Hoping someone can help. I'm currently using a HP LaserJet Pro 200 m251nw printer, just over a year old, and it all of sudden started printing gray where it should be 100% black. From what I can see all the other colors seem to work fine. 
    I saw similar posts but nothing clear.
    A new black toner cartridge was replaced, system settings restored, multiple cleanings, etc. I currently use a Mac Laptop running Mavericks with the latest drivers that I downloaded.
    Am I out of luck? Is this beyond a software issue?
    Thank you,
    Chris

    Thanks for providing that information clodsgn.
    Since the self test is printing in gray, it would be a hardware issue. Possibly the toner, hardware or the fuser.
    What are all the toner levels?
    This can affect the output of the black printing.
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    Since right now we are looking at a hardware issue.
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    Go to Setup, Reports, arrow down and select Diagnostics Report. Check the color blocks, any shadows, each corner check the L-shaped to see if the printer is alignment.
    Here is a screen shot:
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    Troubleshooting Print Quality Issues.
    Start at the section for Check toner cartridge status and finish up on Check the paper and printing environment.
    What were the results of the Print Quality Page and Diagnostics page?
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • [SOLVED] Printer prints white instead of black

    Since an system upgrade on 2013-09-18 and the following reboot, my printer started printing fully black areas and text as white. Interistingly gray remains gray. I'm using a Brother DCP-135C. Has anyone an idea which package could have introduced this issue? I uploaded the log of the update. Just before this update everything worked as expected.
    Another thing, I found out, is that when printing PDFs with zathura or directly with lpr, this behavior occurs. But when printing with Firefox and PDF.js black texts are correctly printed as black, but Firefox always cuts parts of the printed pages.
    My only idea is that the update of linux-firmware or somehow conflict with the Brother driver.
    Can anyone help me?
    Edit: Firefox seems to have the same issue, when printing black - it just doesn't seem to print text as black, but rather as gray.
    Solved: I really don't understand, why gray still worked, but after readjusting and cleaning the print head everything seems fine again.
    Last edited by Rachus (2013-09-22 08:27:57)

    Use the printer utility to check color ink levels.

  • Printer prints cyan instead of black after installing the 10.6.8 upgrade.

    I've installed the Mac OX update, but it still doesnt work. The printer is a Canon Pixma4700. Anyone had the same problem and found a solution?

    Use the printer utility to check color ink levels.

  • Photosmart 5510 won't print black

    Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
    Here is what I've tried so far:
    -everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
    -actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
    -printed many test pages (no black)
    - used the "clean printhead" function on the printer a few times
    The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
    Thanks for any help you can offer!

    Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text.  While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,   

  • Green instead of black

    Hi, my printer(photosmart 7550), print green instead of black, i tried with up-to-date the drivers and clean the cartridges but nothing is changed.
    This problem happens with photo(full), color, and normal cartridges.
    What's the problem? thanks
    This question was solved.
    View Solution.

    Why? The same black cartridge is used for documents and photos?
    I have 3 cartridges: black, colors, and photos.
    this is a document printed:
    (http://img189.imageshack.us/i/dsc01501ka.jpg/)
    this is the diagnostic print(2 image but same print):
    (http://img684.imageshack.us/i/dsc01500k.jpg/)
    (http://img641.imageshack.us/i/dsc01498qi.jpg/)
    Thank you

  • HP Photosmart C3180 on USB Will Not Print After Update to 10.5.7

    My HP Photosmart C3180 all-in-one printer (connected via USB) has worked fine up to now. Last night I installed the 10.5.7 update and now all the machine will print is a single line of text with the name of the Adobe postscript file, and then it continues to feed and output blank page after blank page without end.
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    I've tried printing PDFs, Word documents, web pages, etc., and I keep getting the same results.
    Any suggestions about alternative drivers or are other people experiencing printer problems after the update?

    I downloaded the 10.5.7 update on its own and reinstalled it. That seemed to fix the problem now. Don't use the "Check for Updates..." link in Finder.

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