Photosmart c410 unable to print with Mavericks 10.9.3

up until the latest Mac OS X update (10.9.3 out May 25th 2014), i was able to print (wireless) without incedent. But since that update, i've been unable to print to that printer. My wife's HP laptop (running windows 8.1) prints fine to the printer (HP Photosmart c410). My Macbook Air recognizes the printer and connects without problem but when i go to print, the printer shows "printing...printer in use" but does not awaken the printer.
i have no issue printing to my Epson Artisan 810 so suspect the problem lies with a specific driver issue between 10.9.3 and the HP PS c410. any ideas? (i've deleated and re-added the printer but no change).

Hi Zedman435,
Only having the AirPrint driver tells me that there is something missing. Please complete the steps below.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OKto confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and download and install the HP Printer Drivers for OS X.
Now when you add the printer, you should have the HP driver to choose, do not select the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know how this works out. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Since upgrading to Mavericks, I've had nothing but problems printing to my HP Color Laserjet 2605dn.
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I get errors like:
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Installing Guenprint.
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Thanks, a brody.
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I thought the issue may have been resolved.
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If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
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Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12

I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
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Previously tried (still configured this way)
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Previously tried (still configured this way)
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Changed this.
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Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
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Already using this configuration
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Changed this.
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Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON

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I set up my printer through the driver provided in the packaging. Everything seemed to be going fine until I try printing anything wirelessly from my computer. The printer claims that it is connected to my internet connection and everything has been configured, but when I try to print anything it says Unable to Communicate with Printer. I have searched through countless troubleshooting forums and cannot find a solution that works, please help!

Hi Star-A-Star,
Thanks for providing that information.
Since the printer is working on the one computer the printer is on the network.
For the other computer follow these steps:
Restart the computer and router.
Make sure the computer is connected to the proper network.
Left click the wireless icon on the taskbar, it shows the network name that you are connected to.
Find out what the IP address is for the computer and the printer.
The first 3 sets of numbers have to match for the printer to get connected to the same network.
Go to start, run, (might have to type run in search window) type cmd, type in ipconfig.
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Try to access the printer's IP address again through Internet Explorer.
Then run the add printer wizard on the computer.
Go to start, devices and printers.
Open the add printer wizard.
Select local printer and uncheck automatic detect.
Next.
Select use the following port, select create new port, choose HP standard TCP/IP,
add TCP wizard comes up, next type in the IP address for the printer and continue the wizard.
Make sure the printer is online.
Try printing a document.
Let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Photosmart 5510- Unable to Communicate with Printer Utility Check not working!!!!! HELP

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This question was solved.
View Solution.

Hi again;
Wish you are doing well despite this issue
Ok here is a page in the Cisco website with documentation in regards your Router check in here how to verify what is the current version of router's firmware. if needed you can find the latest version of here as well.
In how to get to the routers EWS to do this follow this steps;
To reveal Relevant TCP/IP settings include in windows this settings
•IP address
•subnet (subnet-mask)
•gateway address (also the router's or AP's IP address, which is useful for opening the router's web page
or Embedded Web Server (EWS) page.
Important communication test! Once you have obtained the gateway address, type this address into your Web browsers URL field to open your router's EWS, e.g., 192.168.0.1*. * This value will vary by router manufacturer.
Checking TCP/IP settings in most Microsoft operating systems
Step Action
1 Click on Start (Window button on your keyboard).
2 Type CMD (do not hit enter select from the menu with right click and select from the sub menu select run as
     Administrator).
  3 At the prompt, type ipconfig or "ipconfig" or "ipconfig /all" with out the quotes.
  4 Press ENTER on the keyboard, and note the values of the settings mentioned above.
Hope it helps and best of luck;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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Hello MtAutoTech,
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I can't print any kind of document!!!

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Photosmart c410 unable to print with Mavericks 10.9.3

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