Photosmart C4280 - not printing any ink

Hello. I am trying to print on my printer and it is acting like it is printing but nothing is appearing on the paper. The thing says there is ink in it and usually when it runs out of ink it tells me it can't print. I do not want to go out and buy new ink if it is the printer that is broken. I have had it for many years and it might be the end. Does anyone know if this is fixable? I am literally just getting blank paper but the paper comes out slowly like its pretending to print.
Thank you!

Hello there! Welcome to the forums @msleila ,
I read your post about your issues with printing and I wanted to respond with my suggestions. Having the printer not print any ink can be tricky when you don't know where the issue is coming from. I am going to make all of the recommendations I have for you.
Print from different programs to see if any program will print. Text Edit is a good choice, as it's preinstalled on the Mac.
In order, try these steps:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Follow this guide: OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
In addition, download this driver: HP Printer Drivers v3.0 for OS X
Try the steps from this guide: Wrong Colors
If the troubleshooting does not help at all, I would lastly suggest technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 6510 not printing black ink.

My printer will not print black. I cleaned the printer heads I thought. The screen read cleaning cartridges. Is that the same thing as the printer heads? At any rate, it didn't work. Tried to copy a page in black. Paper came out blank.

Hi everyone, Welcome to the HP Forums! I noticed that your HP Photosmart 6510 is not printing black ink. I am happy to help! Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and watch this video: If this does not resolve your issue, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Photosmart 6510 not printing black ink! HELP!

Hello,
Not printing black in. Cartridge is installed correctly. I went through the document that was post "black in not printing" (e.g. cartridge is not clogged, orange cap is off, etc.). I've cleaned printer heads 4 times. I've reinstalled drivers. Nothing.

Hi @emailtracylbrow,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6515, you are unable to print in black ink after replacing the cartridge.
Please make sure you have not missed anything here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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HP Photosmart 6510 not printing black ink at all, spitting out blank pages

Hey,
My printer was working til I switched black cartridges cuz I was very low on ink and then tried to print and it won't print anything that is black or even greyscale, colors are working fine but I don't have enough color ink to print the documents I need for school. I have tried cleaning printheads multiple times, tried venting the cartridge and everything, don't know what to do, HELP !!!
This question was solved.
View Solution.

Hi @Rmrrgc
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
* Important > Please include your country/region in your next post. Thanks.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 5514 not printing black ink

For the past few months my HP 5514 Photosmart printer has been acting weird. It will print random characters in the middle of a print job, and stop the job all together. Most recently, the printer as all together stopped printing black ink. I can't even print something as simple as word document. I changed all the cartridges (black, cyan, yellow, and magenta) and ran all the diagnostic tests suggested by other users in these forums (a few time). After sitting on the phone with HP tech support for 45 minutes, she concluded that there was no replacement part and that the only solution was for me to buy a refurbished printer from them that uses the same ink (because I was pissed about spending the $$$ on ink to just find out that that wasn't the issue). I cannot justify spending more money on a HP product that is more than likely going to have the same problem down the line. She offered me an extended 3-year warranty, but that doesn't help. When I need to print things, I need my printer to be reliable. I can't be sending a product back and forth to HP. This printer was purchased in November of 2012 (so about its about a year and half old) and has been used for basic home needs. I am very frustrated with the answers I got from HP, and the fact that the best solution was for me to fork over another $180 (if I didn't need it asap it would be $140-so I was going to be paying the shipping)...is ridiculous. Any help would be appreciated in remedying this issue.

Hi AF2014,
My colleague Judes has brought your issue to my attention. I would like to help you with this. I will be sending you a private message. Please click on the little envelope on the top right hand side of the forum page to check your Forums inbox.
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Sunshyn2005 - I work on behalf of HP

Photosmart 5514 not printing black ink

I have read through many of the posts/suggestions on the forum relating to this issue. I have followed the HP support recommendations of using genuine HP ink cartridges (always have) and have run the clean printhead tool. I even removed the printhead and cleaned it with very hot water as suggested by others. Something I'm not sure if I've seen is that I have replaced the print head with a new one. Lastly, I reinstalled the printer drivers just to make sure there wasn't some issue there. After each of these, I would always go back to print a test page, but the black ink STILL does not print, although the other colors are fine. Does anyone have other suggestions or is this a lost cause?

Hi,
Please try hard reset the printer and try again:
Remove the cartridges from the printer,
Follow these steps to perform a hard reset on the printer,
Press the Power button to turn on the product,
With the product turned on, disconnect the power cord from the rear of the product,
Unplug the power cord from the wall outlet,
Wait at least 15 seconds,
Plug the power cord back into the wall outlet,
Reconnect the power cord to the rear of the product,
If the product does not turn on by itself, press the power button to turn it on,
Now printer asks for the cartridges, then go ahead and put them back in.
Good luck.
BH
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Photosmart 6510 not printing black ink

I just replaced a couple cartidges in my 6510 printer today and the black ink is not printing. The other colors are printing fine. I have cleaned the printer heads about 8 times and tried to align the cartridges 3 times. I have swapped black cartridges with another printer to rule out a bad new cartridge. I have reset the printer by unplugging it and plugging it back in. The printer is not in warranty and had been working fine, but then suddenly stopped printing the black ink. What else can I try?

@gf_printer
Sorry to hear this, I'll follow up for you
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart C6280 Not Printing Black Ink

HI.
I have 3 of the HP Photosmart C6280 All-in-One Printers and they have now all got the same problem. When I print or scan anything no black ink is printed.
I have tried 3 different ink caritriages including the official hp ones with no luck.
When the printer does a test print, it prints all the other colours except black.
All ink cartirages are full except the pink one. Does this need to be full? It has not been on the other 2 and the black ink has still printed.
Any ideas?
Thanks

I've just spent the better part of my day trying to figure this out with my photosmart C4580.
long story short: I noted the instructions for storage of cartridges when not in use (print at least once/month; if you take a cartridge out, store it in a ziplock: color with nozzles down, black with nozzles up.)
So I just took out my black cartridge and sat it upside down/nozzles up for a while, maybe an hour, until I noticed black streaks.
I put it back into the printer, printed black text & it FINALLY printed black, albeit streaked.
cleaned the print cartridges and now it's PERFECT!!!
give it a shot!

Photosmart 7510 not printing photo ink when it should, but using up all the other ink cartridges.

I'm printing photos, mostly black and white, and all my regular cartridges are almost depleted when I thought they were printing from the photo ink cartridge. I want the photo ink cartridge to be used and it still shows full. I had to run out and get new cartridges which is becoming expensive.
I have windows 7 and I use the Windows Photo Viewer to print the photos.
I need steps in how to set my printer properties so that the photo ink cartridge is used.
As of now, the way I look at it, it would be less expensive to go to Wal-Mart or a local grocery store and print my photos there.
Thank you.

Hi,
Photo ink is actually black and under normal printing (including printing photos) it can last 3 times longer than other inks.
Regards.
BH
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Photosmart 8150 not printing any documents from new install on WIN7 desktop

Calibration and alignment prints correctly from the printer panel menu but nothing else prints properly. For instance, the Print Test Page command from the printer properties and from the printer diagnostics utility result in a completely blank page kicking out. Tried to print a single page PDF and got the line drawings (all in green...they were black on the PDF) and none of the text. Getting very frustrated. Any ideas?

Hi there grimabbott,
This article covers print quality and will likely solve your issue. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
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HP Photosmart e-All-In-One C310a not printing black ink?

HP Photosmart e-All-In-One C310a will not print black ink. I've installed new genuine HP cartridges (original cartridges were also genuine HP). I've run through all troubleshooting processes, test pages, clean heads, alignment procedures, and other suggested forum fixes such as "removing all cartridges, powering down, removing power cord, reinsert power cord, power up and reinstall cartrdges" which seemed to work for some other HP customer, but not me. Any ideas? Or am I fortunate enough to have a DUD?
Please help....

Hope you a having a great day,
I am reaching out to probe if you still experience this issue. If you are, take the time to try this I might help,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02187415&cc=us&dlc=en&lc=en&product=4231205&tmp...
I will do my best to assist you. If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Thanks
RobertoR
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HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Will not having any ink in the color cartage cause the printer to fail the alignment test.

Will not having any ink in the color cartage cause the printer to fail the alignment test.

Hi,
Yes. Usually the printer uses a combination of black and colour blocks to perform an aligment. The specific patterns differ from printer to printer but the pattern is either read by an internal sensor or you have to take the page and put it on the scanner to scan the alignment page in some all-in-one printers.
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On my photosmart 7520 I can not print any picture larger than 4x6. what can I do

On my photosmart 7520, which is brand new, I can not print any pictire larger than 4x6. When I place a 5x7 or 8x10 on bottom tray does not pick it up, it picks up from the top tray and it displays wrong paper size. What can I do?

Hi,
I recommend that you open your print preferences and select the paper source as the main tray and set the paper size to whatever size it is you want to print. I don'y have a Vista example but I have included a screen shot from Windows 7 of the options window you're after.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Photosmart C4280 - not printing any ink

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