Photosmart C4385 not printing correct number of copies

For each copy that is to be printed, 3 times as many copies are being made; i.e., 1=3, 2=6, etc.  I have unplugged it from the power source and usb cable and waited and then plugged everything back in thinking that this would reset it.  I finally installed the software again and still is not printing properly.  Printer is used by an HP laptop running windows vista on the wireless and an HP desktop windows xp from the usb cable.  I have run out of ideas and don't know what else to do.  Any help would be greatly appreciated.

Try the troubleshooting steps in this page.  My bet would be the Photo cartridge (the black with the bow tie symbol) is out of ink.  This is only used when photo paper is selected, for plain paper printing the regular black cartridge is used.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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