Photosmart c4599 is stuck on align cartridge

My Photosmart C4599 is stuck on align cartridges. I've turned it off and unplugged it from the computer and the outlet several times (as the HP print doctor has recommended this). I can't get the display window to move from the screen telling me to load plain paper then hit OK. Nothing on the printer works, including the cancel button and the off button. Is there some way to manually reset the device, other than simply unplugging it? My scanner doesn't work at this point, but the printer does continue to print.

Hi DJFH,
I see that the printer is stuck on the screen for aligning cartridges. I can help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

Hp officejet 4500g-m print cartage stuck on alignment

hp officejet 4500g-m print cartage stuck on alignment

Hey @adrianmcollins,
Welcome to the HP Support Forums!
I understand that your HP Officejet 4500 ALl-in-One Printer is stuck on 'aligning'. I would like to work with you today with resolving this issue.
Now did this issue start after you installed a new cartridges?
I'm going to provide you with a standard troubleshooting step to resolve this issue.
Step 1: Power Reset:
With the printer stuck on 'aligning' just disconnect your power cable from the rear of the printer.
Keep the power cable disconnected for 30 seconds.
After 30 seconds plug the power cable back in.
Your printer should turn back on on its own once reconnected to power source.
Once the printer comes back on, does it continue past the alignment successfully?
In the meantime, I'm also going to provide you with the HP Alignment Failed troubleshooting document. Please take a look at this document and run through the step-by-step instructions.
An 'Alignment page not detected' or 'Alignment failed' Error Message Displays on the Printer Control...
Please let me know if the steps provided resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP6110 Align cartridges problem "paper too narrow" message

I have put in a new colour cartridge and on pressing Enter to align the cartridges it looks like it is going to do it then it just pushes the paper through without doing anything and I get the message "paper too narrow load wider paper"!! It the same A4 paper I always use. I have removed all the paper, moved the paper keepers backward and forward and reloaded the paper. I have tried turning off, removing the power at both ends and waiting a few minutes and then switching back on. Same result. Also the print cartridges wont come back out when I lift the top so I can't take them out and replace them either. Can anyone help?

my hp photosmart c4180 is out of alignment,how do I fix?

Align cartridges

i keep getting "align cartridges" -- i've take one out - both out - nothing words -- will not print anything. slap it or kick it or buy another brand??

my hp photosmart c4180 is out of alignment,how do I fix?

HP HSC 950 Printer "Press to Align Cartridges" loop - how do I get it to print?

Hi,
I have a HP HSC 950 All-In-One printer that always returns to the display message "press enter to align print cartridges", even after a complete print alignment is performed and looks fine.   I can't get past this to print anything.   I've wasted a lot of ink and time trying to get past this message. Can anyone help?
I encouter this error when the printer is plugged into a notebook running Windows XP or when it is connected to a router that accepts print jobs from i-mac computer running OS 10.4.   The link below should get you to the HP page featuring the product I am writing about.
Thanks in advance
http://h10025.www1.hp.com/ewfrf/wc/product?product=60259&lc=en&cc=us&dlc=en&jumpid=reg_r1002_usen
This question was solved.
View Solution.

The solution was to replace the color cartridge, as suggested in a previous post by Bob Headrick. Thanks, Bob!
Re: hp psc 2175 align cartridges
Options
11-17-2008 02:33 PM
The message you are seeing is a result of the alignment not completing. Load fresh plain white paper then press enter to print an alignment page. THe alignment will not succeed if the color cartrdige is empty. Steps to troubleshoot alignment failures are available here.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<---- If my answer was helpful please click the "Kudos" star.
   If your problem is solved please click the "Accept as Solution" button ---->

HP PhotoSmart C4599 problems with Wireless on Windows 7 x64

Hello, I have a printer HP PhotoSmart C4599 running great on my Windows 7, but the problem is the Wireless of the printer. I've got a laptop (running on Windows Vista x86) that I use to print documents via Wireless and when i try to add the printer by wireless on the laptop it says the main computer (the one that is running Windows 7 x64) does not have the OEM proper driver installed, and it has...
Anyone has a solution to make the wireless of the HP PhotoSmart C4599 to work on Windows 7? I really appreciated.
Hope to hear some quick responses.
Thank you.
Message Edited by kenzoviski on 08-19-2009 03:49 AM
Message Edited by kenzoviski on 08-19-2009 03:49 AM

Verify that power outlet is working with a lamp or other appliance.
Verify power cord and power module are correct parts for that specific printer. Compare the Output voltage on the power module (the black box) with the listed voltage on the printer where the power cord plugs in. These must be the same
Remove power cord and power module from printer and power outlet. Separate power cord and module (let stand for 15 seconds)
Plug Power Cord into Power Module (plug firmly together)
Plug Power Cord with module directly into WALL outlet (Remove any surge protector or extension cords and plug printer cord directly into wall socket)
Check to see if power cord or module has LED light.
If has LED make sure it is glowing (if not glowing then replace power cord and module)
If no LED Plug cord into printer - make sure it is plugged in properly and firmly.
Press power button on printer to power up. If does not power up first time hit power button a few times to see if it works.
if you happen to have another printer with same power cord configuration (fits specs) try these steps again
If printer will not become responsive at this point, then you'll need to replace the printer.
if it is a hardware issue, contact HP support at 1-800-474-6836. Often there are special offers on replacements available to returning customers who are having hardware issues.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My printer hp photosmart c4680 is stuck in the scanning mode how do i get it out to print again need

My printer hp photosmart C4680 is stuck in the scanning mode how do I get in back to the printing again I need help please

i have this problem too! have you fixed yours yet?

I cannot uninstall the HP Photosmart C4599 software from my HP Pavillion computer.

I cannot uninstall the HP Photosmart C4599 software from my HP Pavillion computer.

Please explain. Going to "Control Panel" and then add/ remove, is the software listed?
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Mac Book Pro with Yosemite 10.10.1 software and a HP Photosmart C4599

Hello I have a Mac Book Pro with Yosemite 10.10.1 software and a HP Photosmart C4599 All in one printer and I am unable to install my printer, it will print when cable is connected but I cannot add it wirelessly. i have checked for software updates but none are available.

Hi,
A software for a such is no longer available however you may set a wireless connection by following the workaround below:
Step one: Restore the network defaults:
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Restore Network Defaults is highlighted, and then press OK.
3. Confirm that you want to restore the network defaults.
Step two: Turn the wireless radio on:
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Turn Radio On is highlighted, and then press OK.
Step three: connect the Mac to your printer:
1. From the Mac click the WiFi icon and then click on Join Other Network.
2. Click on Show Networks and connect to the listed HPSETUP network.
Step four: connect the printer to your wireless network via the EWS interface:
1. Open Safari.
2. Click the Safari menu and then click Preferences.
3. From the Advanced tab, check both of the checkmarks under "Include Bonjour" and press OK.
4. click Bonjour from the top menu, then select the printer to load its EWS page.
5. Click on Networking, then click the Advanced tab.
6. Type the wireless network name as SSID.
7. Select the Infrastructure option
8. Select the correct security type as WEP Encryption or WPA-PSK Authentication and type the password of your router.
Note: If you are not sure about the SSID and the security type, click the WiFi icon on your Mac and select Open Network Preferences.
Click the Advanced button and locate your home network, the Network name aquals to SSID and the exact security type is listed.
Once you are done click on Apply and the wireless light should lit.
Then reconnec tthe Mac to your router, open ystem Preferences > Printers & Scanners and add the printer as Bojour by clicking the plus sign.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

Yes.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't get past align cartridges

Several times when I try to start a print job, the press enter align cartridges message comes on. I do that but it stays on. I cannot print.

Hey @sandy91,
Welcome to the HP Support Forum. I understand you're getting a recurring prompt to align the cartridges on your HP PSC 2175 All-in-One Printer. I would like to assist you with this. I have some suggestions that may help you get past this prompt.
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
I recommend you perform a 'hard reset':
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer.
Next, if the issue persists, I recommend you remove and re-insert all ink cartridges. The printer will prompt you to scan the alignment page as before - do so accordingly. If the issue continues after this I do advise that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks for posting in the HP Support Forum. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Printing blank pages and cannot align cartridges

I have an HP OfficeJet J4680 All-In-One
The printer is not used often and is at a seasonal home
In the winter I thought I needed new ink cartridges so I bought new ones. The printer did not really produce a readable finished product.
I am now trying to get it to work with 2 new cartridges and getting more and more frustrated.
I was able to run a TEST page; the colors were not as bright or bold as they should be
I was able to send a page to print but I cannot copy or scan from the glass bed of the printer therefore not able to align cartridges.

Hi Angie517,
I would like to help you with the poor print quality you are experiencing. Please use the following document to troubleshoot the issue. This will guide you through the necessary steps; Printed Colors Are Not the Colors Expected.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01481811.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Although the printer may be out of warranty, HP can discuss what options are available, they may even be able to offer you a discount on a newer model.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 6510 not printing black after cartridge cchange

I see the issue of not being able to print in black after a black cartridge change is not new. This is not the first time I have change the black cartridge but it is the first time I had this issue arise. I have followed the various peices of advice and troubleshooting suggested to no avail.
Troubleshooting done thus far:
Remove and reseat black ink cartridge
Run Clean Printer head tool several times...first used printer menu and then a few times using HP tool on PC
Run align print heads several times...first used printer menu and then a few times using HP tool on PC
Black either does not print or is very light, almost illegible. Any other troubleshooting techniques?

For the Photosmart 6510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart C5280 All-in-one Alignment Page message keeps scrolling

The HP Photosmart C5280 All-in-one display shows "No printing Alignment Page" scrolling for the last 30 minutes.
Also, suddenly, this printer is no long listed in my control panel.
I installed new cartridges about a week ago and they worked fine until this week.

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Aligning Cartridges

Just purchased the HP Photosmart 6510, trying to align the cartridges but it stop prior with this message "You may continue but Cartridges are not calibrated for best print quality. Touch OK to continue." All the photos that I print have lines ever few centimeters horizontally. It provides me no options for troubleshooting, reviewed this website and downloaded the hardward wizard. Nothing is working, very frustrating. About ready to return it to Best Buy and purchase something different!

You can run the alignment/calibration from the printer control panel like this:
From the home screen, touch the Setup icon ( ), and then touch Tools .
Touch the Down Arrow ( ), and then touch Align Printer . The alignment page prints.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Photosmart c4599 is stuck on align cartridge

Similar Messages

Maybe you are looking for