Photosmart C4640 installing new ink cartridges

In the past, I typically install the multi package (both black and color) into the machine when it runs out.  Once, I installed only the color cartridge (because the black cartridge still had plenty of ink in it) and the printer would not accept the new color cartridge.  So I took out the full black cartridge and installed a new color and black cartridge and then I was able to proceed with my printing.  My question is.....is that normal to have to replace BOTH cartridges when only one needs replacing?  It would be less expensive to replace only the color cartridge....the twin package of color and black usually runs about $40.00!!!!  Is there an alternative to $40.00 a pop!?  I use my printer alot. 
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Hi @ted48,
Welcome to the HP Forums!
 I noticed that you were unable to continue printing unless you replaced both cartridges instead of one with your HP Photosmart c4640. I am sorry to hear that, but I am happy to look into this for you!
This is definitely not normal for this printer, for you to have to replace both cartridges. It is a possible sign of a hardware issue.
In the meantime, I would recommend this guide, A 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Error Message Displays on the....
Hope this information helps!
RnRMusicMan
I work on behalf of HP
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