Photosmart C4680 -- Error message when attempting to scan

HELP PLEASE!!  -- Have a Photosmart C4680 all-in-one and after 3+ years unable to scan.  This began several months ago but recently need to scan items and if I can't fix the printer will need to purchase a new one.  The printer works fine, but am unable to print ALIGNMENT copy when I change ink and when I attempt to scan I get the error message:
"The scan cannot be performed because another program has control of the HP imaging device". 
As I said I have no problem printing, but am unable to scan either documents or photos.  I have done EVERYTHING the FAQ troubleshooting program recommended in the HP Solution Center.  I have REBOOTED, UNINSTALLED and REINSTALLED, MOVED USB CABLE TO A DIFFERENT PORT but I still get the same error message.  If I can't fix the problem I am tossing this printer as soon as I run out of either Black or Color ink, but I'm definitely NOT getting another HP printer if this is what happens after a couple of years.
Can anyone solve my problem?
THANKS in advance!
Hal 

Thanks for providing that information halnyguy.
I would suggest doing a Level 3 uninstall and reinstall the Full Feature Software and start over.
Disconnect the USB cable. If using the USB connection.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Download the software and choose to save as, save to desktop. HP Photosmart C4600 All-in-One Printer series Full Feature Software and Driver.
After the software downloads and extracts, open the temp folder again. Close the installation window.
Open the folder starting with 7z. (Example: 7zS2356)
Open folder Util.
Open folder CCC.
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer.
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /regserver, then click OK.
Run the Disk cleanup from Accessories\ System Tool. Delete files using Disk Cleanup.
Download and install the latest version of Adobe flash player. Adobe Flash Player Support Center.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How to use MSCONFIG . Click on the start up tab and click disable all.
Restart the computer.
Test the printer.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Let me know how you make out.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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