Photosmart C4780 says wireless is on but computers say printer is not connected

My Photosmart C4780 has always been temperamental with its wireless network connection; I have had the printer replaced once already and with both machines spent several days worth of hours on the phone to HP Helpdesks trying to uninstall and reinstall the drivers and additional software for various issues - either printer or scanner not working.
Now the problem is that although the thing itself says that the wireless connection is on and working fine; none of the computers on my home network (Two PCs running Windows 7 32-bit; and two Macs running OS X Lion) are able to connect to the printer; no matter what I try it keeps saying the printer is offline.
I would happily throw the thing in the rubbish bin to stop wasting any more time on it; but I have just bought 5 new (original HP  XL) cartridges for it and would hate to waste those.
In fact the problems started when I replaced the cartridges; the alignment page at first refused to scan and when it did, it came up with an error message which unfortunately I can no longer remember exactly; something about the thing not being properly aligned and this may affect print quality.  I am assuming that this is what caused the problems; although why this would cause the computers on the network to say that the printer is offline I have no idea.  It has printed scanned images since then which came out fine; so the print quality can't have been that badly affected.
Anyway, the thing is too old now to be able to call the HP helpdesk again (all of about two years old!) so I really don't know what else to do - apart from binning it and trying to get a refund on the three unused cartridges.  Oh, and buying a different make printer, obviously!  
I have previously had a Photosmart 7350 which worked beautifully for many years, until I upgraded the computer to Vista and HP could not be bothered to provide updated drivers for it. The print quality of this one was what made me decide to go for HP again - a decision I seriously regret now!
Does anyone have any ideas of how to get the thing working again; at least until I have time to properly research an alternative?
Thank you 

SafeTouch wrote:
Thank you PrintDoc.  I'm afraid I don't completely understand your instructions.  I found the page you said to set a manual IP address, but then I got stuck:
When you say: "You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250" what exactly do you mean?   All boxes on this page are completely blank; so what address should I put here?  Put the same address as the printer currently has, only substitute another number (like 250) for the number after the last '.' in the printer's current IP address.
And when you say: "Enter your router's IP (on the Network Config Page) for the gateway." are you talking about the IP address that is printed in the confuguration summary underneath 'network name (SSID)' and 'hardware address (MAC)' as 'IP address'?  Or would this be the address to put in above?  The gateway address will be the same as the printer's, but will end in .1
Thank you for your help so far; please clarify this.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • Hp photosmart c4780 says print cartrige problem

    i had to uninstall my printer and then reinstall. I printed out some shipping lables after that and it did fine. Now the window on my printer  reads print cartrige problem. Ive tried everything they said cleaned it,rebooted.ect.... any suggestions? Thanks

    hi there, 
    This article seems to address the issue you are having. Give the steps outlined a try and let us know if it helps or not. 
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Gnome 3 reports a network printer as "not connected",but prints fine

    Hi,
    I got the same problem mentioned here as "Other issue": https://bbs.archlinux.org/viewtopic.php?id=119248
    When I print on my network printer it always says "printer is not connected" at first (popup in gnome shell) but then it prints fine.
    I think it has something to do with CUPS or some settings of the network card (inside the Kyocera FS-1020D) -> I have disabled the whole apple things like Bonjour etcpp.
    In the mentioned thread there are several perople reporting this issue - did anyone solve it?

    bones wrote:No such warning when I logged into other desktop environments.
    That's intresting .. maybe it is a gnome bug? I am also using Gnome 3.2.
    Last edited by Evilandi666 (2011-10-18 11:55:05)

  • I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

    I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

    it is a windows 8

  • How can I fix my MacBook Pro losing wireless connectivity with Epson Stylus NX625 printer.  It will work once and then I get an error saying the printer is not connected.

    I can connect to my Epson Stylus NX625 through my wireless network and print a page or two, but then the next time I go to print it says that the printer is not connected.  Any fixes?  I have tried deleting the printer and re-adding it to my MacBook Pro OS X version 10.9.4, but sometimes it doesn't even find it, and other times it says it is connected, but when I go to print it says not connected.  Very frustrated.  I have also installed the latest drivers, etc.
    What now?

    Your computer is going to run hot while playing CPU/GPU intensive games - it should heat up and the fans should be noticably loud. As to why it's 'crashing' - can you post a kernel panic log? You may have some third-party kexts that are causing the problems.
    Clinton

  • VZ In-Home Agent says I'm not connected to internet, but I am

    I tried to setup Outlook 2007 to use my verizon.net email.  Anyway I couldn't get it to work manually.  So I downloaded VZ - In-Home Agent.  Everytime I use it, it checks everything (network, wireless, router), when it gets to the point where it tries to have the router connect to the internet, the Agent says it can not connect to the internet.  I am currently on the internet using that router.  I disabled all firewall, virus scans, etc and it keeps saying "You do not have an internet connection." 
    I select fix it and the agent runs
    "Fix my Fios Internet Connection"
    It passes Browser health Check, wireless adapter, wired adapter, Checking Lan Connectivity,
    Checking for internet connection of Fios Router. That fails and it tells me to reboot my OMT or something, it's the big FIOS box on my wall in the basement.  I reboot it and follow the instructions.  I then get this error:
    A connection could not be established between your computer and the FIOS Router.  You can also try the following:
    1.Reboot your computer. (Did).
    2.Check if you are able to connect to the internet using any other computers.  (I can and I can with this one too)
    Can someone help me? 

    Sounds like In Home Agent is bugging out.. I would ignore it and continue manually setting up + troubleshooting your Outlook 2007 account.
    As you said, you're setting up your verizon.net email so the settings should be as follows:
    incoming server: incoming.verizon.net (incoming.yahoo.verizon.net if you have the Yahoo portal partner)
    outgoing server: outgoing.verizon.net (outgoing.yahoo.verizon.net if you're Yahoo)
    Outgoing server requires authentication
    Username/pass for your Verizon account
    Ports are default (110 + 25) ..
    Is this how your account is set up in Outlook? What errors are you receiving when you try to send/receive?
    Kevin
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Safari5.1.8 drops off line, but airport stays connected, but window says you are not connected to internet?

    safari5.1.8 drops off line, but airport stays connected, but window says you are not connected to internet? then a couple minutes later it reconnects. I am on an AT&T wireless.

    my mac G4 does not have any problem with this. suspect it is safari, airport never drop off or turn off, just safari

  • My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?

    My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?
    Also I'm having problems with my PowerBook G4 on recognizing my HP Photosmart C4680 All-In-One Printer/Scanner/Photocopier.   This is connect via USB printer cable, but yet they're not syncing. How can this be resolved?

    Internet Quick Assist:
    http://support.apple.com/kb/HT1144?viewlocale=en_US
    Troubleshooting internet settings:
    http://support.apple.com/kb/HT1714?viewlocale=en_US
    As for the printer problem, is this a new problem?
    Try an SMU reset:
    http://support.apple.com/kb/HT1939?viewlocale=en_US
    http://support.apple.com/kb/HT1436
    Then repair permissions and restart.

  • HT1222 Can not do this update. Says I am not connected to Internet but I am.

    Can not get security update. Keeps saying I am not connected to Internet but I am

    Check your router settings and see if you have Wireless QoS (WMM) enabled? If so, diable it. This fixed my problems, and had the benefit of speeding up my wifi in the process.

  • Anyone else have a problem printing from an iMac OS-X 10.9.3 to a wireless Epson Artisan printer? Sometimes it prints but must often I get "The printer is not connected" and I have to retry printing 8, 10 or 12 times before it will print?

    Anyone else have a problem printing from an iMac OS-X 10.9.3 to a wireless Epson 835 Artisan printer? Sometimes it prints but must often I get "The printer is not connected" and I have to retry printing 8, 10 or 12 times before it will print? I have followed all the instructions from Epson about upgrading, etc. but it is very frustrating when I have to repeatedly try to print. Epson says talk to Apple???

    Try checking thru these, maybe some help.
    Mac OS X: How to reset the printing system
    http://www.macworld.com/article/2029528/mac-troubleshooting-what-to-do-when-you- cant-print.html
    Also try deleting the printer from your printer Q system preferences, then reinstalling it (highlight the printer click the minus symbol, then click the plus symbol and add it again. Reboot, and try.

  • I installed an Extreme in place of an old Express, the various phones and Ipads seem to work on the WiFi but the Mac itself will not connect.  It says something about the IP address.

    I installed an Extreme in place of an old Express, the various phones and Ipads seem to work on the WiFi but the Mac itself will not connect.  It says something about the IP address being used by another device.  Second wifi network was also created.  The Mac worked for a few minutes and then gaev up citing eth IP problem......any clues people??

    If you have not already done so, now would be a good time to perform a complete network power cycle.......to give everything a fresh start.
    Power off every device on the network.....computers, printers, hard drives, etc......in any order that you want
    Wait a full minute
    Start the modem, and let it run by itself for 2-3 minutes
    Start the next device connected to the modem and let it run a full minute
    Keep starting devices one at a time about a minute apart until the entire network is back up
    Check the network

  • I cannot access my Apple TV in WiFi mode. I have used it previously, but it keeps saying it is not connected to the network. My broadband is running. I was able to access Apple TV using an Ethernet cable. I have entered the password as confirmed by my ISP

    I cannot access my Apple TV in WiFi mode. I have used it previously, but it keeps saying it is not connected to the network. My broadband is running. I was able to access Apple TV using an Ethernet cable. I have entered the wireless password as confirmed by my ISP without any success.

    Hi,
    Thanks for trying to solve my problem. It appears that the password I was inserting was incorrect. I now have access.
    Thanks again.

  • Adobe creative cloud say i'm not connected to the internet, but I am

    adobe creative cloud says i'm not connected to the internet, but I am

    If you statee more aout your set up about your relation to the Cloud a l9ittle of the history something to go on right now tht is believe it or not ptretty vague.
    i do not relly particfipate in the forum but I doubt that the other users will have an easytime helping you without more informtion.
    Offhand I wouuld say it was a permissions issue fwiw.

  • My Ipad 2 says its connected to my wifi but when i try to go ontofacebook it says I cannot connect and when i try on safari it says I am not connected to the internet. Yet on settings it says I am. Any help?

    I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever  I  attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.

    I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever  I  attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.

  • TS1814 I have a 4th gen. IPod Touch with IOS4 and i want to update it, but when I hit the Update button its says "contacting the IPod software server" and then after about 5 seconds it says "ITunes could not connect to the IPod software servers". Please h

    I have a 4th gen. Itouch wiht IOS4 and i want to update it, but when i click the update button in ITunes it says "contacting IPod software server" and it looks like it is loading. However, after about 5 seconds it stops and says "ITunes could not connect to the IPod software server". I found the apple webpage that is supposed to help me, but when i went to the LAN settings in the control panel i found that 'Automatically detect settings" was already checked. I do not know what to do, Please help.

    If yo mean the iPod will not connect to your wifi network:
    Does the iPod connect to other networks?
    Do other devices now connect?
    Try:                  
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

Maybe you are looking for

  • Is pre-fader metering in Logic Express possible?

    The manual says: "Activation of Audio > Pre-Fader Metering ensures that the level displayed by the level meters is measured pre fader..." But I don't have this option in Logic Express 7.2.3 - is this just me, or is it a manual misprint for a feature

  • Acrobat 3D and Word/Office 2007 issues

    Is anyone having issues with Word 2007 docs after installing the Tech Comm Suite? We think it might be related to Acrobat 3D. Word 2007 docs show the index markers even when the Show/Hide Paragraph setting is turned off. Also, an error ("Compile erro

  • Tcode to sap menu

    hi all,        i have created a custom transaction and i have to add this in the sap menu. i need the exact steps to be followed. I have to add the transaction to the sap menu in   financial accounting -> accountss recievable->document entry->my tran

  • Deleting PDF pages

    How do you delete pages from a pdf document?

  • Photo Border in Inches and Cut Lines?

    Is there any way to specify a Photo Border in inches rather than points?  Or should I simply divide by 72 to convert points to the inches? Also, when I have Cut Lines selected, this selected area in red between the two images shows up in the print.