Photosmart C4780 won't work with my new router.

Hi
I have been sent a new plusnet TG582n router after my old one broke and now my wireless printer won't work.
I have tried uninstalling the software and connecting the printer via USB to reinstall on my windows 7 netbook but it came up with drivers failed to install.
On my windows 8.1 laptop I have uninstalled and reinstalled and this was unable to complete. I have now done a restore to a previous setting on both of them so the software and drivers are still on.
I have tried connecting my printer via USB cable but this tries to install the software again.
If I go into devices my printer shows up with error and won't print.
After trying all this I have now done a restore on the printer to factore settings (also trying the uninstall and reinstall via USB after this) and it still won't work.
After doing a wireless test report it came up with my old ssid initially even after installing my new router which has a new ssid. After resetting the printer it now comes up with SigmaplusEOL1. It shows on the report that wirelss is on and working but ssid fail.
I don't know what else to try as I have spent hours tyring different things and done trouble shooting several times.
I have also been told by plusnet that t he routershould work for wireless n or wireless g.
Please help!

Hi Tazza,
Welcome to the HP Forums! I understand that your HP Photosmart C4780, will not work with your new router. I am happy to help you with this!  I believe these following guides should help:
The Printer is Not Found During Wireless Network Installation in Windows.
Printer Does Not Maintain Wireless Connection.
Just to make sure the hardware is functional, can you make copies standalone with the printer? Or what happens when you print a status report? Video of Printing a status report.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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