Photosmart C4795 Scanning Problem

When I try to scan with my C4795 I get an error message. I am sure the problem is with the all-in-one device. I have tried reinstalling the driver and still get the error. Before I return the all-in-one I want to make sure I am uninstalling the old driver properly. I have removed the USB & dragged the driver from the applications folder & then reattaching USB & install new driver. Is this the proper method? By the way, print & copy work fine.

jamschwab,
. . . I get an error message.
What is the text of the error message?
Before I return the all-in-one I want to make sure I am uninstalling the old driver properly.
If you installed HP software from the printer's CD, PrintDoc provides instructions for removing it in this thread:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Photosmart-C4795-quot-Dev ice-Not-Reachable-quot-When-Configuring/m-p/137425
As an aside, the HP Photosmart C4700 Series is listed in Mac OS X v10.6: Printer and scanner software for both Print and Scan:
http://support.apple.com/kb/ht3669
As the item in that article includes an asterisk, you might run Software Update and see if anything from the vendor has been updated.
Imac Mac OS X (10.4.11)
Is your operating system listed correctly?

Similar Messages

Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok"
It used to work. I've downloaded and installed the patch for Mavericks.
I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page.
Any solutions to make this feature work again?
Thanks!

Hi,
Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
Below you may find the steps to scan on 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
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Follow-up to HP Photosmart C6180 Scan Problem

I posted the below a few days ago and since then have spoken with a few people who have experienced the same difficulty. We came to the conclusion this problem began after a recent driver update from Apple (sorry we can't remember exactly which one-about a month or so ago we think). Again any comments/suggestions would be very helpful. Thanks!
Until recently I have been able to scan wirelessly to my iMac G5 using my HP Photosmart C6180 which is equipped with a wireless card. (wireless network being run on Belkin router) However, about 3 weeks ago, every time I try to scan I get an error message saving the scanner cannot be initialized. If I desire to scan, I must connect directly using USB cable and initiate scan from the HP. Any assistance/suggestions will be most welcomed.

I have been working on this for months and tripped over the solution today - it works on all models * OS's and is network related.
Fix as follows:
1. Open HP Device manager program
2. Select maintain printer form info & settings drop down - this open printer utility
3. Click open embedded web server
4. Select Networking tab - from connections menu select wireless
5. Click advanced button
6. Go to bottom of page and check ALL "compatibility" check boxes
I just scanned a 50 page document and so did a friend with same problem with a new all-in-one and windows XP pro - same problem - same fix.

OSX Maverick & Photosmart c309a scanning problem

I have upgraded to MAC OSX Maverick 10.9 .
Before installing MAVERICK I was able to scan and save no problem, but now I can scan but not save, error message saying "ensure file is not write protected".
So I deleted the HP SCAN software intending to download the latest version...... but I can't find HP SCAN software on hp.com and MAC SOFTWARE UPDATE doesn't show any updates available ......
a) is anyone else having this SCAN SAVING error? solution?
b) anyone know where I can download the HP SCAN software?
Thanks!!

Hi Jezza2013,
I'm sorry to hear that you are having issues scanning with your Photosmart C309a since upgrading to Mac OS X 10.9.
I have included a document on scanning with Mac OS X 10.9 Maverick.
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Regards,
Happytohelp01
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I work on behalf of HP

Photosmart C4795 printer problem - Can't print from my HP laptop

I have tried running the diagnostic tool. It indicates the printer is offline. I can't figure out how to reconnect. I have windows XP. I've been on the phone with ATT/HP for over an hour with no resolution. Please help!
This question was solved.
View Solution.

Reinstall the full featured software and drivers from here.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3940574
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Photosmart 7520 Scanning Problem

garytech1,
I've tried everything you propose and I come with the same problem.
Woudl you please inbox me the solution?
Thanks

Hello there @BTAMEX ,
Could you please let me know some more information about the issue you're having and I will do my best to help! I saw you mention garytech1 however, this is a new thread and not a reply to his post you may have seen somewhere in the forums.
Also see this post by @Bob_Headrick that sums up the information I would need from you!
Want Good Answers? Ask Good Questions
All the best,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Saving scanned doc error message when using Mac Maverick with HP Photosmart C4795

When I use HP Scan to scan documents with my HP Photosmart C4795 it scans fine. The problems comes when I try to save the scanned document. I get one of two things, an error message or black document. I get an error that states "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only. I know that's the location is not read only because I save documents there all the time from other programs. When I get the black document, I open the file and its a black page with white lines going across.
This started happening when I upgraded to Maverick. When I had snow leopard I didn't have this problem. I looked for update drivers and there aren't any available on the HP software & drivers webpage. HP help! Any suggestions please help.

Hi,
That happens due to lack of compatibility of the HP Scan application for your device with Mavericks, it is not intended for the operating system and will cause issues while saving a file.
Be sure to run Software Update, then scan using Image Capture or Preview as listed below.. those are the scan solutions provided for Mavericks:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Once you launch Image Capture, I would suggest keeping it on the dock for easier access.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Scanning problem with HP Photosmart C6180

Since the upgrade to 10.6 my HP C6180 multifunction printer is not working as a scanner from Adobe Acrobat Pro 9
I select from the acrobat menu:
File
CreatePDF
From Scanner
in the "acrobat scan" window Scanner: shows "Please select a device" but there is nothing in the drop down list!
This means that i can not scan a document to PDF from within Adobe Acrobat pro. I can scan through preview but preview does not provide the same features that Acrobat Pro does.
Any Ideas? I have re-installed the adobe software but no joy...

Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
Preview program
Image Capture program
System Preferences > Print & Fax
Important: After you open the scan interface, it is important to select the correct mode ( Flatbed or Document Feeder ) for the source of the scan image. Your HP All-in-One may have an Automatic Document Feeder (ADF) or a flatbed lid. By default, Document Feeder will be the automatically selected Mode for any devices that have an ADF. You must select Flatbed if you want to scan directly from the glass flatbed and not the Document Feeder.
For more information about Scanning and Image Capture, open the Help menu from Mac OS X 10.6 and type in your question.
Method one: Scan from the Preview application
Click the Apple Preview icon in the dock to open the Preview application.
From the Preview File pull-down menu, choose Import from Scanner .
Choose the HP Photosmart, Officejet, or Deskjet All-in-One.
The scan interface opens. Click Show Details to view settings and options.
Method two: Scan from the Image Capture application
In the Applications folder, select and open Image Capture .
In the list of devices on the left, click your HP All-in-One.
Networked devices appear in the Shared list.
The scan interface opens. Click Show Details to view settings and options.
Method three: Scan from Print & Fax > Printer browser
From the Apple menu, choose System Preferences .
Click Print & Fax .
In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
Click the Scan tab, and then click Open Scanner .
The Printer Browser window appears.
Click the Scan icon at top right of the toolbar to launch scanning.
The scan interface opens. Click Show Details to view settings and options.
Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:
Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
Select your HP printer in the list on the left.
Click the - sign at the bottom of the list to delete the product from the list.
Click the + sign at the bottom of the list to add the product back to the list.
Select your HP printer, and then click Add to create a new print queue.
The next time you open the Printer Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

HP Photosmart C4795 Failed to find device driver

Hi all,
I am stumped! I have a HP 2000 Notebook PC with Windows 7 64 bit and I am trying to install my HP Photosmart C4795 all in one printer. Before I was able to use my laptop with the HP Photosmart C4795 printer, but don't know why recently I cannot use it anymore. I thought it was a virus issue so I installed an antivirus software and ran a few sweeps, removing all the malwares and threats. Note: My laptop is up to date with all the Windows Update. I tried deleting and downloading the most recent driver for the printer and re-install the software but no luck. It will install the software, but at the end it just says fail to install device driver. I tried all the troubleshoots and still nothing. I don't know why but I use to be able to use it, but all of a sudden it wouldn't anymore. I have another laptop (Compaq) and it will connect to the printer, just not my HP laptop.
Please, any help is appreciated. Thanks

Hi rheu83,
I understand that you are having a problem getting the Photosmart C4795 printer connected to your HP Windows 7 NoteBook. I will try my best to help you resolve this issue.
Download and run the HP Print and Scan Doctor to see if it is reading your printer as being installed and working.
If not, then I recommend using the HP Officejet Pro Software and Driver Removal Utility to remove all the software and drivers from your NoteBook. DO NOT run the Level 4 as it will remove software that needs to be on your HP NoteBook.
Then use the HP Printer Install Wizard for Windows to find and download the software and drivers for your printer.
I hope this information helps. Please let me know how it goes.
Thank you,
I worked on behalf of HP.

Have a hp photosmart getting scan error , i am however able to copy and print to same printer?

have a hp photosmart getting scan error , i am however able to copy and print to same printer?

Hello Maria444
The community needs some more information so that they can help you. If you could, please share the model of your printer as well as any other prevalent information such as Operating System. Also have you ever been able to scan and if so has anything changed recently with your devices.
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When a solution is found please mark the post that solves your issue.

Photosmart C4795 won't print (most of the time)

I have a Photosmart C4795 installed on two computers, one with XP, the other Vista. The installation(with the Vista computer) went smoothly, along with all tests and some documents of my own, and on the XP one. After a few months it started giving me a "paper not found issue". I discovered I needed to push hard enough to get the paper in far enough, but not too far. Now (on the XP computer) it says its printing, pulls in the paper and then sits until I get an error message on my computer. I went through all the guided solutions and none worked. The XP computer is an HP Mini 1000, and updating HP doesn't change anything.
This question was solved.
View Solution.

I managed to get it working by sending the document a second time, then cancelling the errored print job on my computer, and after it was cancelled on the computer cancelling on the printer. The moment the paper ejected I placed it on the paper tray at a point an inch away from where I was told to in the animations. Then it started on the second print job and worked (it stopped because I only had one page, but resumed when I placed the paper at the same spot and pushed OK.) If the whole problem was in fact where I was placing the paper I wish the animations would show proper positioning.
If anyone needs assistance or clarification on how I made it work again please reply.

Resetting SSID on Photosmart C4795 in Apple Environment

Hi all -
Our old wireless router kicked the bucket so we bought a new one, which has a different SSID and password than the old. Now my Photosmart C4795 won't connect to the network.
I've looked all over for a place to reset the settings, but I can't find it. I've unplugged the printer forever and still nothing. It saves the old SSID and there's no wizard.
I have two Macs - an iMac and a MacBook Air - and I can't get anything to register for adding a new printer.
Please help!

First, on the printer control panel go to Setup [Scan] > Network > Reset Network Defaults.
Now, if your new router has WPS (look in its manual), you can start the WPS process in the same network area of the printer control panel. Then, within two minutes, press the WPS button on the router and the two will connect!
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart C4795 Wireless Setup (Error Messege: Device Not Connected) Help?!?

I've had my HP Photosmart C4795 since 2009. I've haven't had any major issues with the printer until recently (probably time to get a new one).
This is my issue; the printer can't connect to my network. I'm able to print via USB from my Mac or PC. But I'd like to be able to print from any computer on my home network. In the past I've setup the printer to network with minor issue. I've had issues ever since the Mountain Lion Update (running version 10.8.3).
I've attempted to try once again to connect the printer to the network and I get an error message from my the HP Installer software (Device Not Connected). I've tried to troubleshoot the printer with no luck. These are solutions I've tried
1) Uninstalled HP Installer Software/Setup via Mac - I added the printer using the latested instructions provide from HP Supports section. I set up the printer but I can't it isn't showing up on any other computer.
2) WPS - My router (supplied by Comcast) couldn't find the printer. I used routers login website to connect the printer but it didn't work.
3) I've printed out the HP Network Configuration Page and manually add the printer's MAC Address to list on my router's devices list. I still can't connect wirelessly to the printer.
I've connected this printer wirelessly in the past before the Mountain Lion Update. Can anyone help?

First, on the printer go to Setup [Scan] > Wireless > Restore Defaults.
Then, set the printer up using WPS (pushbutton) - start it in the printer (Wireless menu) first, then the router within 2 minutes of starting it on the printer.
There is no HP software for 10.8, so you need to uninstall it. Uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
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I am employed by HP

I have a hp photosmart c4795 all in one printer and i need the driver and software for vista os.

install is for a gateway laptop NV5214U. I did asearch on hp website but it responded the it could not find any drivers for the hp photosmart C4795 series all-in one printer.HELP

Ok from here: http://support.hp.com/us-en/product/HP-Photosmart-C4700-All-in-One-Printer-series/3794613/model/3940...
First, select your operating system Microsoft Windows Vista (64-bit).
Click Submit.
Click the blue Download button.
Click Next, then follow the prompts for the HP Download and Install Assistant.
Let me know if you need any more help or if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
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Unable to connect Photosmart C4795 to secure wireless home network

I recently purchased a Photosmart C4795 for use on a secure home wireless network that only has two laptops on it. I am using a Belkin G Wireless Router and Windows XP as an operating system. The network uses WEP privacy, and I have I know I have to do something with the passphrase and the printer...but I just can't figure out where or how. This is how my problem goes:
I followed the setup wizard, and press the WPS button on the router when prompted. The printer's blue light turns on, and I proceed to choose the "Wireless network connection (802.11)" option to connect the device. I then select "No (or not sure), my printer is connected to my network. Help me to setup the wireless network connection for my printer"
From there, I connect my laptop to the printer via USB as prompted, and the wizard begins installing several components (x/9) but always gets stuck on step 6 for a few minutes, and then says "Printer Setup has failed to complete." After retrying this a couple times, my only choice is to check "Continue the installation without connecting to the printer now, I will connect later" and click Next. The wizard ends, saying I'll have to add the device later, so when I go that option I once again choose "Wireless network connection" From there, it gives me a blank printer list. No printers, let alone the one I want, show up after Refreshing. So when I click "my printer is not listed" I'm then back at square one where I am prompted to USB connect the printer and it just loops over the same errors.
Does anyone please have some advice or opinions? I've tried calling customer support and I've browsed the forums, but I haven't found the solution and I'm just pretty confused. Any help at all would be greatly appreciated.

Let's add the printer manually.
Verify that you can browse to the printer's internal web page by its IP address into a browser. (The IP address is on the Network Config Page that you can print from the printer's front panel).
1. Click "Start" button --> Printers and Faxes.
2. Under Printer Tasks, click "Add Printer".
3. Click "Next" button on the Add Printer Wizard window.
4. Select "Local printer attached to this computer". Deselect "Automatically detect and install My Plug and play printer". Click "Next".
5. Under Select a Printer Port option, select "Create a new port" and select "Standard TCP/IP Port" and click "Next" button.
6. In the "Welcome to the Add Standard TCP/IP printer port wizard" make sure that the printer is turned on and connected to same network that your computer is connected to. Click "Next" button.
7. Under "Add Standard TCP/IP Printer Port" enter the printer's IP address. Click "Next" then click "Finish".
8. Now, select HP from the list of manufacturers, select your printer from the list of Printer models and click 'Next' button.
9. If you can't find your printer, you'll need to find the install CD and use the "Have Disk" option to select one of the hp*.ini files. Alternatively, you can select another HP printer model that is a similar type (series).
10. Add the print spooler name and click "Next".
11. Click "Next"
12. Click "Next" and then "Finish"
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I am employed by HP

Photosmart C4795 Scanning Problem

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