Photosmart C6150 Ink cartridges

I have a great printer I feel, but when I installed new cartridges, two of them will not print. The light magenta and the Magenta they both have expire dates of 10/2011. I've tried cleaning and all other methods any help? Self test page shows those two magentas blank.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Similar Messages

  • Photosmart 7520 ink cartridges

    Q1)  I have a 8 month old Photosmart 7520 with 5 ink cartridge slots.  Previously I have only needed to buy the large black 364XL ink cartridge.  Last week, as my colour had run out,  I bought the 364 4-pack, which to my surprise has a large black, small pink, blue and yellow cartridges  -  no small black.  Can I buy the small black separately?
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    This question was solved.
    View Solution.

    The small "black" cartridge is a photo cartridge, you can buy a 364 or 364xl photo cartridge separately.
    There is a priming process that uses some ink when a cartridge is replaced to remove air from the printheads.  If some cartridges are low on ink (but perhaps not completely depleted) changing a different cartridge may cause enough ink to be used to deplete the low cartridges.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    @nolacarvill - I understand that you are getting an ink cartridge error on your device. I would look at this document here that addresses ink cartridge rejection errors for your printer. It will provide you with troubleshooting steps to try in an attempt to remove that error message. I know that you have mentioned that you have already cleaned the contacts on the cartridges  but I would repeat that process and also clean the ones inside the printhead to ensure that all build up has been removed from the device. Buildup on the contacts can cause false error messages.  I hope that this helps. 
    I am a former employee of HP...
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    Hi there,
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    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    I'm glad your problem is solved.
    Thank you for your feedback!
    -hjs_19 *I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

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    ink cartridge error message
    Start with step 2 then on to step 3, and then step 4.  See if this helps.
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

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    I've moved from the UAE to Europe and brought a Photosmart C7283 printer, which I purchased in the Middle East back in 2007, back with me. However, the ink cartridges available in europe for this printer are referenced 363 (as opposed to 177) and the printer will not accept them. It appears the 177 cartridges are not available in Europe.
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    You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart 5520 Ink Cartridge rubber seals

    Hi,
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    Hi Dave, could you please take a photo of this and post it here to the Forum?
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Photosmart 7515 ink cartridge not working

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    You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

  • HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

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    Hi pbeck39
    What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
    Thanks
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Photosmart Premium All-in-one C309 ink cartridges stuck on right

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    The document here may help resolve a jammed carriage on your Photosmart c309a.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart 7510 - Can no longer find option for checking ink cartridge levels

    I have been using my HP Photosmart 7510 for about 3 years on my Windows 7 computer. In the past when I clicked on the printer icon it would bring up a window which allowed me to select what I wanted to do with the printer.  Scan, check properties, shop for supplies, and check ink cartridge levels, etc.  I still get a window but have lost some of the options. Unfortunately I do not remember what all my choices were previously, but the attached image shows the choices I am getting now.
    There were at least two other choices that included things like scanning, checking ink levels, shopping.  I have no idea what happened to make me lose these options.
    This question was solved.
    View Solution.

    Hi,
    Please try start the printer BEFORE the computer. The menu has small change now, ink levels are always on, at the top. You may want to update its software (Oct 2012) using the following package:
        http://ftp.hp.com/pub/softlib/software12/COL39677/mp-108855-3/PS7510_1315.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • How do I get the "non HP Ink Cartridge" pop up to go away??? HP Photosmart 7520

    After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge.  It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed.  It then gives me the option to shop HP online, cancel the print, or click ok to close it.  EVERY SINGLE TIME.  I print a lot of pages and this is extremely annoying.  There is no "do not show this message in the future" option.  How can I make this stop popping up???? 

    "After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge.  It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed.  It then gives me the option to shop HP online, cancel the print, or click ok to close it.  EVERY SINGLE TIME.  I print a lot of pages and this is extremely annoying.  There is no "do not show this message in the future" option.  How can I make this stop popping up???? "
    OK, you're receiving this error because of the non HP cartridge you've installed. This message can be bypassed by selecting OK; it will not go away until you install HP ink. Until then you should be able to print.

  • Black Ink Cartridge not working HP Photosmart 5510 series

    I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print.  I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print.  I did everything the help menu said and it still doesn't print.  I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working.  The printer recognizes that the cartridge is full---there are no error messages---but it won't print.  I also replaced the  three color cartridges and they print fine, but the black doesn't.  Any help would be appreciated.  My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

    Hi, please see links below on cartridge changes
    Change to electrical chip (new design has black dot)
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
    Black XL size
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
    Hope this helps
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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